We are running OTRS on Solaris 10. We simply put in a soft links for perl so
that the various perl scripts would find it.
For example we have a soft link of /usr/local/perl to /usr/bin/perl
'ln -s /usr/bin/perl /usr/local/bin/perl'
The directory /usr/bin/perl is itself a soft link to
Hello Martin,
I, too, upgraded our version of OTRS from 1.3.x to 2.3.x and suddenly
had a lot of update time escalation messages. This escalation
functionality was added somewhere along the way that OTRS was maturing
between these versions.
The escalation occurs as a function between how many
Jeremy,
If the calendar installed correctly you should see, at the top from left
to right, icons for Logout, Today, 5 Day, 7 Day, and 3 Month.
Click on 7 Day and you should have 7 columns for each day. The current
day is highlighted in a mustard yellow and Saturday and Sunday are
highlighted
OTRS Administrators,
I was able to upgrade my OTRS installation from 2.3.1 to 2.3.4 without
stepping on the files I had modified for my customer. I have OTRS
installed on a Solaris 10 server. Here are the steps that I followed:
1. I downloaded the file otrs-2.3.4.tar.gz from http://otrs.org
Hello all,
I'm in a similar situation as Mik. I would like to upgrade from 2.3.1
to 2.3.4, but we have enough changes in various files that I cannot
simply drag the new directories over the old ones and call it good.
Is there some documentation for, what should be, a fairly simple upgrade
OTRS Administrators,
I am running OTRS 2.3.1 on a Solaris 10 server. When my customers
zoom in on one of their tickets they do not see the Subject name in
the response section of the ticket.
As near as I can tell, the value $QData{Subject}, which is being
passed to the HTML document by
OTRS Administrators,
The message in the Subject line seems to be associated with my issue of
public and external customers not being able to see the articles within
FAQ categories.
When a public or external customer clicks on the FAQ category the
message in the subject line above appears
OTRS gurus,
We are running otrs 2.3.1 on a Solaris server with an Apache webserver.
When we forward an article, there are times when we would like to change
the Subject line.
OTRS helpfully puts Re: [original subject] in the Subject line.
Ordinarily this would be fine, but we have several
Hello,
I finally got our OTRS installation moved from an old Linux desktop to a
new Solaris server running Solaris 10. I also upgraded it from version
1.2.3 to 2.3.1. I'm using an Apache webserver and a MySQL database.
We've had a couple of small issues which have been easily fixed and,
(But I don't know why)
As readers of these emails might know I upgraded our OTRS install from
v1.2.3 to 2.2.6 (now 2.2.7). Everything seemed fine except that logging
on and any action that went to AgentTicketQueue or AgentTicketMailbox
took 1 minute, 20 seconds.
Well, today, I installed the 3
Thank you for the response Lars. Unfortunately this response time issue occurs
in both Firefox and IE.
Dave
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Friday, July 25, 2008 4:06 AM
To: 'User questions and discussions about
and discussions about OTRS.org
Subject: Re: [otrs] Long Response Time Due to Missing Calender_Event
Table
Buice, David R wrote:
Neither the OTRS 1.2.3 nor the OTRS 2.2.6 database has a
calendar_event table so I don't know why OTRS is looking for one.
I'm thinking this is what is causing my response
Hello Everyone,
A while back I asked why, after I upgraded our OTRS install from version
1.2.3 to 2.2.6, I was getting response times in the 1 minute, 20 second
range. Most of the responses I got back were about optimizing my MySQL
install using the tuning-primer.sh script. I am grateful for
and discussions about OTRS.org
Subject: Re: [otrs] Long Response Time Due to Missing Calender_Event
Table
Buice, David R wrote:
Neither the OTRS 1.2.3 nor the OTRS 2.2.6 database has a
calendar_event table so I don't know why OTRS is looking for one.
I'm thinking this is what is causing my response
Help! One of the tickets in our OTRS system keeps spawning the same
email every six minutes. We thought we had stopped it last night but
came in this morning and found a Gigabyte of space had been eaten up and
the emails are still coming!
How can I stop this? Do I need to edit one of the
Hello All,
We are running OTRS 1.2.3 on Linux on a Compaq desktop computer. I am
migrating our OTRS system to a Solaris server using version 2.2.6. The
database will be sitting on an EMC data mover.
I have successfully installed OTRS 2.2.6 on the Solaris server. I have
all the PERL modules,
Hello,
I have migrated our OTRS system from a Linux installation to a Solaris
installation. The MySql database has been moved to an EMC data mover.
The OTRS system was upgraded from 1.2.3 to 2.2.6.
I seem to have 3 intractable problems:
1. It takes about 1 minute, 20 seconds to log into
Hello everyone,
This issue may be better served by the mysql community but I thought I'd
start with the OTRS community first.
I am trying to move our OTRS database from a Linux based client to a Sun
Solaris server.
The client is running MySql version 3.2.3 and OTRS 1.2.3 and Apache
1.3.x.
Hello,
I need to migrate our existing OTRS database (version 1.2.3!) which
currently resides on a Linux box onto a Solaris server which has OTRS
2.2.4 installed.
I was thinking that perhaps I would do a backup on the Linux server and
then a restore on the Solaris server... But I thought I
Hello all,
I am trying to move our OTRS system from a small Linux machine to a
Solaris server.
I have installed the latest version of OTRS, Apache, MYSQL, and
literally dozens of PERL modules in order to run OTRS on Solaris.
I ran into the no connection to syslog error the first time I tried
Hello,
We are running OTRS on a Windows box with a 9 Gb of space. We recently
ran into an issue with disk space being near capacity. We saw that one
of the data files, article_attachment.MYD, was over 4 Gb in size. This
file is found in OTRS disk drive:\mysql\data\otrs. We moved this file
Hello,
I have two OTRS tickets that I took ownership from an exasperated
customer.
When you close the tickets, the OTRS system seems to automatically
re-open them within seconds.
Any suggestions on how to keep this tickets closed for good would be
greatly appreciated.
Regards,
David
Thanks for everyone's help.
I checked and the two tickets DID NOT have a customer assigned to them. (I'll
have to dig into why THAT happened) Anyway, as Nicole said, without an
assigned customer, the system was e-mailing the successfully closed message
which automatically re-opened the
Hello,
I am installing OTRS on a Sun machine running Solaris 5.8. I've got
mysql up and running as well as apache2. I've followed all the
installation instructions for OTRS on a UNIX system. When I try to run
installer.pl from the web page (http://hostname/otrs/installer.pl) in
Internet
Hello,
We have a ticket that after we close re-opens itself about 3 minutes
later. We think it's related to an automatic email coming from the
ticket. Anybody else seen anything like this before in OTRS?
Thanks
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI
settings in the admin -- queue area
HTH,
-Andy Lubel
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User
26 matches
Mail list logo
