Re: [otrs] invalid-temporarily

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Alex, from the technical point of view there's no difference between those invalid-states. It is mentioned to be used by an administrator to mark that something should be done on "temp-invalid". :-) The result is always the same: wahtever you set t

Re: [otrs] How about Oracle?

Hi Florent, Florent Guiliani wrote: Hi all, I'm evaluating OTRS and I've got some Oracle instance. Is OTRS 2.0 works fine with Oracle? Anybody has an experience? [...] we have a few customers running OTRS under Oracle without any problems. Sure the installation is not as easy as under MySQL

Re: [otrs] Otrs installation on CentOS

it's suppossed to work. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _

Re: [otrs] OTRS Badly Requires a Forum, Does It Not??

other hand someone who moderates the whole thing. :-) Please correct me if I'm wrong but in my opinon our Mailinglist are good to go, aren't they?! Best wishes from good cold Germany. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421

Re: [otrs] Merge Function

27;m coming from ;-) [...] > I would greatly appreciate all help in this area, and would like to know if > anyone has written any how-to’s on OTRS. [...] Any documents about OTRS will be found at http://doc.otrs.org/. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4

Re: [otrs] remove buttons

saving your changes it should be done. You might have to restart your Webserver, too. :-) > > thanks > hugo Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ ::

Re: [otrs] Taking Backup & Creating Customer Group

in your Admin Area to modify it to your needs. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _

Re: [otrs] FW:

Yes". That's it! Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTR

Re: [otrs] spam filter

etty easy! If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-) In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email.

Re: [otrs] Security support for 1.3.x

erious security issues > with our existing version, then we'll take the black eye and upgrade > without graceful notice. If not, we'll take a more rational approach. [...] there are none known security bugs in 1.3 but - if I were you- I would upgrade to OTRS2.0.4 as soon it's

Re: [otrs] Re: How do I add new icons/link in the nav bar?

rd-icons via your customized versions. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___

Re: [otrs] FW: Closed Ticket

we would love to develop such a feature for you! Just contact us at [EMAIL PROTECTED] with an closer description of your needs and we'll get back to you with an estimate of costs. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

Re: [otrs] Error: No Permission from customer page

his would take quite a while... :-( For this kind of problems we offer professional support-packages. Please check http://www.otrs.com/en/support/ for closer informations. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 7

[otrs] OTRS Success-Story

e! Yours OTRS-Team Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http

Re: [otrs] OTRS and CRM Software ?

Name => 'Database Backend', LDAP SETTINGS $Self->{CustomerUser} = { Name => 'LDAP Backend', So up to your needs copy the one or the other block into your Config.pm. Then modify the settings after your needs and that's all. You have successfully connected yo

Re: [otrs] Closed Tickets keep on ageing-Why is this?

: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Hi KartheeK, this is because the ticket age reflects the real-life-age of a ticket. So as time is marching on even the age of the ticket is increasing. :-) Have a nice

Re: [otrs] Security support for 1.3.x

If you want us to we will maintain OTRS 1.3 but we'll send you a bill for doing so. :-) In my opinion you should really think about an Upgrade to OTRS 2.0. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 9431

Re: [otrs] import database

gh OTRS. Simply check Defaults.pm under /Kernel/Config/. There are example settings for CustomerUser DBs. You can copy such a whole block into Config.pm modify it till it fits to your needs and here we go! :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315

Re: [otrs] Feature Requests

e features for you. If you want us to do that, please contact us at [EMAIL PROTECTED] with a detailled description of your requirements. :-) P.s. OTRs.com is the commercial part behinds the OTRS.org. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315

Re: [otrs] getting started on creating a theme

i-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communicat

Re: [otrs] Tickets are not visible in QueueView unless user has 'rw' permission

;->Group permissions (as well as using the > User<->Role relationships), tickets only appear in QueueView if the user > in question has the 'rw' permission. > > Is this a bug or my misunderstanding of the features? > > Chris H. > > > --

Re: [otrs] Showing Ticket Owner and State by Default

Michael K. Smith - Adhost wrote: > Hello: > > > We are using OTRS as a frontline trouble ticketing system between a tech > support department and outside customers. The present method of hiding > the tickets from the group when an individual has ownership or a lock is > causing us some issues be

Re: [otrs] POP3 over SSL

OTRS System? > => http://www.otrs.de/ Hi Leonardo, if you want to use POP3s or IMAPS you will have to use fetchmail and procmail instead of PostMasterPOP3.pm. Link to the Admin Manual refering to fetchmail: http://doc.otrs.org/2.0/en/html/x1239.html#email-receiving-fetchmail IF you check th

Re: [otrs] queue view sorting

Via the SysConfig in your Admin Interface you have to alter the value of Ticket::Frontend::QueueSortDefault: under Ticket -> Frontend::Agent::Ticket::ViewQueue. This way you can modify your default sort order. Have a nice weekend! Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 ::

Re: [otrs] who can install me v. 2.0??

bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Hi Marc, if you are looking for professional help, simply contact [EMAIL PROTECTED] Since we have a lot of experience in installing and upgrading OTRS we would love to welcome you as our custome

Re: [otrs] Problem w package manager

Scott Sheridan wrote: > When I attempt to enter the admin package manager I get the following. > Error: Sorry, for this interface is mod_perl2 with Apache2::Reload > required. Other way [..] > > I am on redhat 7.3. The version of OTRS is 2.2 > > My ultimate goal is to install the calendar mod

Re: [otrs] Change password notification

scribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Hi Brad, you can use the Sysconfig in your Admin-Panel. Switch to Framework -> Frontend::Customer there you can modify the value of CustomerPanelBodyLostPasswor

Re: SPAM Subject: [otrs] Work Units

o use the 'work unit' for. For sure you should make an agreement with your coworkers whether to put minutes, hours or even days into it. The intention is to use it for statistical reports. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubin

Re: [otrs] change state for closed tickets

Dear Alexander, simply search for the ticket via the search-feature. The open the ticket you want to reopen and choose "contact customer (phone)" on the right hand side. There you can leave a note, e.g. and set the "Next ticket state". After submitting your changes the ticket has the ticket state