Hi,
why should the CustomerUser select the queue to which his web-request should
be queued in ? He doesn't know anything regarding the used queues.
How can I avoid this (or just show a few of all queues) for the CustomerUser
but use a Filter as for the incoming mails ?
regards,
Sven
___
Hi,
we are using OTRS 1.3.2 and I want to enable the company ticket feature for
the customer web frontend. I was told that tickets with the same
CustomerUserID (e.g. company.org) will be displayed as company tickets and
tickets with the same CustomerID (e.g. [EMAIL PROTECTED]) will be
displaye
-
See our FAQs at: http://www.snom.com/faq0.html?&L=1
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-------
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Sv
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rs
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> => http://www.otrs.de/
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/
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> => http://www.otrs.de/
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Hi,
we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a
problem with the server. After reboot we used myisamchk -r *.MYI to check
and repair the DB. Now we can still login, but a click to the "QueueView"
link brings up this:
>>
Software error:
Can't use an undefined v
It seems only I can login, all others are unable to login.
Regards,
Sven
On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote:
> Hi,
>
> we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a
> problem with the server. After reboot we used myisamchk -r *.MYI to check
>
Jim,
thanks a lot for the try. But the system is running a long time without a
problem and suddenly this problem occured without making a source change. My
guess it's an db issue.
My problem is I don't know where to start looking into the problem other then
checking the db and that didn't hel
Hi,
some more output from the logs:
Tue Oct 10 09:13:14 2006error OTRS-CGI-10 Got error 127 from table
handler, SQL: 'SELECT ar.id as ca, st.name, ti.id, ar.create_by,
ti.create_time_unix, ti.until_time, ts.name, tst.name FROM ticket ti, article
ar, article_sender_type st, ticket_sta
Maybe something more about "AgentQueueView.pm line 480", this is the source
where it's complaining about:
sub _MaskQueueView {
my $Self = shift;
my %Param = @_;
my $QueueID = $Param{QueueID} || 0;
my @QueuesNew = @{$Param{Queues}}; # this is line 480
my $QueueIDOfMaxAge = $Par
Why are you using the wrong mailinglist thread ?
Sven
On Wednesday 11 October 2006 06:36, s taylor wrote:
> Hello again.
>
> PROBLEM SOLVED.
>
> In my effort to retrieve my 2.0.4 SysConfig settings, I copied the files
> from my 2.0.4 System/Config/Files folder to 2.1.1. I didn't know which
> one
Hi list !
We are using OTRS 2.0.4 on debian and facing the following issue.
Some customers can see their tickets via the customer web frontend and others
aren't seeing any at all.
1) What can be the reason for that behaviour ?
2) How can I simulate the SQL query OTRS is doing here so I can p
He logs in at the webfrontend with his email address seeing no tickets but if
I search as an agent via the AgentTicketSearch setting either the "Customer
ID" or "Customer User Login" field to the same email address, I get all his
tickets.
Regards
Sven
On Tuesday 26 February 2008, Lars Jørgense
s
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
-------
See our FAQs at: http://www.snom.com/faq0.html?&L=1
Whitepapers at: http://www.snom.com/white_papers.h
Hi,
during setting up OTRS (creating new queues etc.), suddenly the following
occurs on creating a ticket from a CustomerUser:
Fehler: Need TicketID!
Kommentar:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.6.0 OS: linux Time: Tue Apr 12
15:41:54
2005
Message: Need TicketID!
Traceback (2
t' => 'Misc. Support',
};
and not like this:
$Self->{CustomerPanelOwnSelection} = {
## Queue => Frontend-Name
'snom190' => 'Phone Support snom190',
'Misc-Support' => 'Misc. Support',
};
Regard
My queue structure:
Support with subqueues Phone-Support and Misc-Support. snom190 is a subqueue
of Phone-Support.
Sven
On Tuesday 12 April 2005 17:15, Sven Fischer wrote:
> Hi,
>
> I solved my problem. In Config.pm you have to give the wanted queues like
> this:
&
Hi,
I tried to use the POP filter mechanism like this:
Match:
Header1: Subject; Field: *snom190*
Header2: Body; Field: *snom190*
Set:
Header1: X-OTRS-Queue; Field: support::phone-support::snom190-queue
But with this filter set, the pop is failing at all, so no mail is coming in,
but the log sa
Hi,
we have currently the problem that CustomerUsers, which created an own account
via the webinterface and queueing in tickets via this, are not able to see
them anymore. They are afraid the tickets are gone :-( What is wrong here?
Regards,
Sven
___
ven
On Thursday 21 April 2005 09:19, Sven Fischer wrote:
> Hi,
>
> we have currently the problem that CustomerUsers, which created an own
> account via the webinterface and queueing in tickets via this, are not able
> to see them anymore. They are afraid the tickets are gone :-( Wh
Hi,
in our OTRS setup we have two incoming emailboxes (A and B) where the mails
are fetched from and queued in properly. A is queued into A-queue and B into
B-queue, but if we are replying to a ticket in both cases the email address A
is used in the FROM: field. The question is, is it and how i
Where did you renamed "CustomerDefaultState and PostmasterDefaultState" ? I
cannot find it.
Thanks,
Sven
On Thursday 19 October 2006 16:40, Estiven Restrepo wrote:
> I renamed CustomerDefaultState and PostmasterDefaultState from "new" to
> "new2" and it solved the problem, but why does it work?
Hi,
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to
be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007
Message: Module 'Kernel::Modules::' not found!
Traceback (8
Christian Schoepplein wrote:
Hi Chris,
On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to
be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8
s
Christian Schoepplein wrote:
Hi Chris,
On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to
be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8
Dave Wojciechowski wrote:
Everyone that has worked w/ OTRS what is the best platform to run OTRS
on on the linux side?
The one you prefer to use. Personally, I run Debian on all my servers
and OTRS runs just fine on Debian.
Chris
___
OTRS mailing l
th 1GB RAM. How much RAM do you have on your server?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on
Dave Woj
forms?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Fischer
Sent: Friday, April 27, 2007 5:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Best Linux to run on
Dave Wojciechowski wrote:
Everyone that has worked w/ OTRS what i
Hi,
in my otrs installation i've a partly destroyed article_attachment table.
All attachments of 2 month are lost after repair proccess.
I saw that the attachments are still saved in the article_plain table. Is
there a simple method or tool to "convert" the attachments out of the plain
e-mail int
Hello,
i have a question regarding the OTRS Time Accounting Module.
How is it possible to make the module reset all times on 15th of each month
instead of 1st Day of a month?
We track times for a customer project and the payment cycle ist he 15th of
each month. Thus we should be able to
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---
snom technology AG Gradestraße 46 D-12347 Berlin
Sven Fischer fax +49 30 39833111tel +49 30 39833444
mailto:[EMAIL PROTECTED] http://ww
Thanks a lot ! I had already the second "System e-mail address", but was not
using it in the queue form...
Regards,
Sven Fischer
On Thursday 19 May 2005 13:50, Peter van Beugen wrote:
> Create "System e-mail addresses" and select the proper one in "Queues&quo
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