Actually, I had installed it using apt on debian squeeze. The highest
version available is 2.4. It has pretty much everything I need, now.
Also, I have found the answer, As it turns out, I could create a
ticket as an agent.
Thanks,
On Thu, Jun 6, 2013 at 8:07 AM, Gerald Young wrote:
> Are yo
Are you a new user to an existing installation? If so, you should ask your
admin. If you've just installed OTRS, you should have installed 3.2.latest.
On Wed, Jun 5, 2013 at 9:23 PM, Roman Gelfand wrote:
> I am using otrs version 2.4 When logging in as agent, I can't seem to
> find a way to ad
I am using otrs version 2.4 When logging in as agent, I can't seem to
find a way to add a ticket. Is that by design? If not, could you let
me know how to do this.
Thanks in advance
-
OTRS mailing list: otrs - Webpage: http://ot
On 03/18/2011 10:26 AM, Carlos Andrés Gallego Arboleda wrote:
Please try to rebuild the Index in the DataBase
OTRS provides this file to do this.
/opt/otrs/bin/RebuildTicketIndex.pl
2011/3/18 Steve Clark mailto:scl...@netwolves.com>>
On 03/18/2011 06:42 AM, Marco Vannini wrote:
I do
Please try to rebuild the Index in the DataBase
OTRS provides this file to do this.
/opt/otrs/bin/RebuildTicketIndex.pl
2011/3/18 Steve Clark
> On 03/18/2011 06:42 AM, Marco Vannini wrote:
>
> I don't know if this is the case but when I have DNS problems, otrs take a
> lot of time to do some
On 03/18/2011 06:42 AM, Marco Vannini wrote:
I don't know if this is the case but when I have DNS problems, otrs take a lot
of time to do some tasks...
On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark mailto:scl...@netwolves.com>> wrote:
On 03/10/2011 09:54 AM, Steve Clark wrote:
Hello,
I don't know if this is the case but when I have DNS problems, otrs take a
lot of time to do some tasks...
On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark wrote:
> On 03/10/2011 09:54 AM, Steve Clark wrote:
>
> Hello,
>
> We have been using OTRS 2.4.9 for about 8 months now. The ticket creation
>
On 03/10/2011 09:54 AM, Steve Clark wrote:
Hello,
We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now
takes 25+ seconds where it
used to take about 5 seconds.
We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU
3.20GHz using postgresql 8.4.4.
Hello,
We have been using OTRS 2.4.9 for about 8 months now. The ticket
creation now takes 25+ seconds where it
used to take about 5 seconds.
We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM)
CPU 3.20GHz using postgresql 8.4.4.
Any suggestions for improving performance,
> Is it possible to create a ticket from SMS?
>
>
>
> e.g. Someone SMS to a particular number and then a ticket should be
> created
> based on that. Replied to customer on mail/sms.
>
> Tracking can be from OTRS.
Hi,
creating a ticket by a received sms is not a big task. You can use e.g.
SMS Tool
Is it possible to create a ticket from SMS?
e.g. Someone SMS to a particular number and then a ticket should be created
based on that. Replied to customer on mail/sms.
Tracking can be from OTRS.
-
OTRS mailing list: ot
Hi,
> Once again: Is there any way to set the ticket creation date based on
> the email send / receive date. The reason behind: Sometimes the
> requests are sent to the wrong email box and moved / copied later to the
> otrs inbox. Therefore I'd like to use the send / receive date and not
> th
Hi,
On 23.07.2010, at 07:59, mb wrote:
> Once again: Is there any way to set the ticket creation date based on the
> email send / receive date. The reason behind: Sometimes the requests are
> sent to the wrong email box and moved / copied later to the otrs inbox.
> Therefore I'd like to us
Hi all,
Once again: Is there any way to set the ticket creation date based on
the email send / receive date. The reason behind: Sometimes the
requests are sent to the wrong email box and moved / copied later to the
otrs inbox. Therefore I'd like to use the send / receive date and not
the
Hi all,
Is there any way to set the ticket creation date based on the email sent
/ received date & time instead using fetch date and time?
Thanks a lot
mb
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://
...@otrs.org] On Behalf Of ravi
shanker
Sent: Monday, 8 February 2010 11:01 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ticket creation using API
500...To many files opened in Lite.pm.
This is the error
Ravi Shankar
From: James
500...To many files opened in Lite.pm.
This is the error
Ravi Shankar
From: James Morgan
To: User questions and discussions about OTRS.
Sent: Mon, February 8, 2010 4:04:37 AM
Subject: Re: [otrs] ticket creation using API
What’s the error you get on IIS
What’s the error you get on IIS?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi
shanker
Sent: Saturday, 6 February 2010 2:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ticket creation using API
Hi James,
Have tried this example,the
ebruary 1, 2010 4:12:43 AM
Subject: Re: [otrs] ticket creation using API
It’s indeed possible. You need to call the API via SOAP. Here’s
the first article on a Google search for using SOAP in ASP Classic:
http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and-VB6/
I doubt
ormation
you need at http://dev.otrs.org/.
James.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nils Leideck - ITSM
Sent: Saturday, 30 January 2010 11:51 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ticket creation using API
Hi,
On
vi Shankar
From: Nils Leideck - ITSM
To: User questions and discussions about OTRS.
Sent: Sat, January 30, 2010 6:21:02 PM
Subject: Re: [otrs] ticket creation using API
Hi,
On 30.01.2010, at 12:50, ravi shanker wrote:
i have tried rpc-example.pl and its creating ca
Hi,
On 30.01.2010, at 12:50, ravi shanker wrote:
> i have tried rpc-example.pl and its creating cases,but im looking for is
> similar thing in classic asp,is this supported and if yes please provide an
> example.
I am afraid not yet :-(
Nils Leideck
--
Nils Leideck
Senior Consultant
nils
and discussions about OTRS.
Sent: Sat, January 30, 2010 4:07:54 AM
Subject: Re: [otrs] ticket creation using API
Hi,
On 29.01.2010, at 17:57, ravi shanker wrote:
I would like to know how to use API in classic asp to create tickets.is this
possible and what is required for that.would be helpful
Hi,
On 29.01.2010, at 17:57, ravi shanker wrote:
> I would like to know how to use API in classic asp to create tickets.is this
> possible and what is required for that.would be helpful if example is
> provided.
you can use SOAP to create tickets from other applications/scripst/programs.
Sear
Hi ,
I would like to know how to use API in classic asp to create tickets.is this
possible and what is required for that.would be helpful if example is provided.
Ravi Shankar
-
OTRS mailing list: otrs - Webpage: http://ot
Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi,
on
my system it only comes up when running generic agents. If I disable the generic
agents cronjob and do not use the generic agents admin GUI the error message
does not appear.
- Timo
Von:otrs-boun...@otrs.org [mailto
: Montag, 5. Oktober 2009 09:26
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi Timo,
Yes I think it could be a bug. Am wondering what could be triggering it; I have
another instance of otrs 2.4.4 running on the same App
and discussions about OTRS.
Sent: Monday, 5 October, 2009 10:04:06
Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi Michael,
it looks a bit like the bug I’ve posted last week:
http://bugs.otrs.org/show_bug.cgi?id=4367
Please check if generic agents are producing the
Gesendet: Freitag, 2. Oktober 2009 09:50
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted
the Oracle Server and apache. So
Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted
the Oracle Server and apache. So far I am creating new tickets successfully.
However, at the backend, I'm getting the following error:
=
[Error][Kernel:
r) is still
> stable and serves all public queries.
>
> Michael.
> --
> *From:* IT easyap
> *To:* User questions and discussions about OTRS.
> *Sent:* Wednesday, 30 September, 2009 12:22:11
> *Subject:* Re: [otrs] OTRS Ticket Creation Error [Messag
s not have the error) is still stable and
serves all public queries.
Michael.
From: IT easyap
To: User questions and discussions about OTRS.
Sent: Wednesday, 30 September, 2009 12:22:11
Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Michael Mayaka
Sent: miércoles, 30 de septiembre de 2009 7:47
To: otrs@otrs.org
Subject: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]
Hi,
I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm
getting this error during ticke
Hi,
I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm
getting this error during ticket creation:
[Error][Kernel::System::Ticket::TicketCreate][Line:447]: ORA-1: unique
co
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi All,
I would like to debug the ticket-creation-process.
I mean, what happened when the system fetch mails via pop3, create a ticket id,
a ticket number, send mails to queue owners, put the mail into the database.
I am specialy interested in debug
I want to be able to change the timestamp that a ticket is created with.
Certain times I am working away from the computer and can't immediately
put new tickets into the system. I end up going back a while later and
entering all my tickets in however, the timestamp shows the time that I
entered th
Hi,
Checked on Google and OTRS mailing list archives for an answer to this
question but can"t find one.
I'm currently on the process of migrating to OTRS for a specific
platform and in this way I was asked to restore back on OTRS all of our
old Double Choco Latte tickets data so we wil have all hi
Hi Alan,
On Mon, Aug 21, 2006 at 02:22:28PM +0100, Alan McKeown wrote:
>I have set up a user to be read only for a number of GROUPS. I can however
>create a ticket logged in as that user. Can anyone please explain how to stop
>this behaviour.
What are the exact permissions of this user in a grou
Hello All,
I have set up a user to be read only for a number of GROUPS.
I can however create a ticket logged in as that user. Can anyone please
explain how to stop this behaviour.
Regards
Alan
Alan Mckeown
JoraPh Consulting Ltd
Unit 3, Springfield
Industrial Estate, Newpor
Hi All,
Have noticed that when creating tickets, if I have started to
add a ticket and then do some other work then when I come back to the ticket
and try and create by clicking on the create button the session takes me back
to the log in screen. Is there a session timeout time. If there i
Hello Peter,
Friday, January 21, 2005, 11:12:12 AM, you wrote:
> Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]).
> 1. create an e-mail address in your system where to send the webform and
> which OTRS can POP ([EMAIL PROTECTED])
> 2. create a system e-mail address in O
an: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alex
Verzonden: vrijdag 21 januari 2005 7:56
Aan: User questions and discussions about OTRS.
Onderwerp: Re[2]: [otrs] ticket creation w/o registration
Hello Adler,
Friday, January 21, 2005, 2:08:53 AM, you wrote:
> Alex,
> What version ar
I might be off here but I think you could pipe the
webform data via email to OTRS thus creating a new
ticket.
Chris
--- Alex <[EMAIL PROTECTED]> wrote:
> Hello Adler,
>
> Friday, January 21, 2005, 2:08:53 AM, you wrote:
>
> > Alex,
>
> > What version are you installing? Linux, Win etc.
> Also
Hello Adler,
Friday, January 21, 2005, 2:08:53 AM, you wrote:
> Alex,
> What version are you installing? Linux, Win etc. Also you have to edit the
> config.pm file in the kernel folder to your needs. Users don't need to
> register to send tickets (Keep reading). BTW, I installed OTRS on a window
http://www.editplus.com/
good luck
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex
Sent: Thursday, January 20, 2005 4:14 PM
To: otrs@otrs.org
Subject:[otrs] ticket creation w/o registration
Hello all,
I've just installed otrs and don&#
Hello all,
I've just installed otrs and don't configure it fully. There is some missing in
docs I think, because there is no any chapters about how to get starting or
step by step configuration. It's really difficult..
While I'm trying to configure it I have a question. Is it possible to make
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