Re: [otrs] Ticket Creation

2013-06-06 Thread Roman Gelfand
Actually, I had installed it using apt on debian squeeze. The highest version available is 2.4. It has pretty much everything I need, now. Also, I have found the answer, As it turns out, I could create a ticket as an agent. Thanks, On Thu, Jun 6, 2013 at 8:07 AM, Gerald Young wrote: > Are yo

Re: [otrs] Ticket Creation

2013-06-06 Thread Gerald Young
Are you a new user to an existing installation? If so, you should ask your admin. If you've just installed OTRS, you should have installed 3.2.latest. On Wed, Jun 5, 2013 at 9:23 PM, Roman Gelfand wrote: > I am using otrs version 2.4 When logging in as agent, I can't seem to > find a way to ad

[otrs] Ticket Creation

2013-06-05 Thread Roman Gelfand
I am using otrs version 2.4 When logging in as agent, I can't seem to find a way to add a ticket. Is that by design? If not, could you let me know how to do this. Thanks in advance - OTRS mailing list: otrs - Webpage: http://ot

Re: [otrs] ticket creation slow.

2011-03-18 Thread Steve Clark
On 03/18/2011 10:26 AM, Carlos Andrés Gallego Arboleda wrote: Please try to rebuild the Index in the DataBase OTRS provides this file to do this. /opt/otrs/bin/RebuildTicketIndex.pl 2011/3/18 Steve Clark mailto:scl...@netwolves.com>> On 03/18/2011 06:42 AM, Marco Vannini wrote: I do

Re: [otrs] ticket creation slow.

2011-03-18 Thread Carlos Andrés Gallego Arboleda
Please try to rebuild the Index in the DataBase OTRS provides this file to do this. /opt/otrs/bin/RebuildTicketIndex.pl 2011/3/18 Steve Clark > On 03/18/2011 06:42 AM, Marco Vannini wrote: > > I don't know if this is the case but when I have DNS problems, otrs take a > lot of time to do some

Re: [otrs] ticket creation slow.

2011-03-18 Thread Steve Clark
On 03/18/2011 06:42 AM, Marco Vannini wrote: I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks... On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark mailto:scl...@netwolves.com>> wrote: On 03/10/2011 09:54 AM, Steve Clark wrote: Hello,

Re: [otrs] ticket creation slow.

2011-03-18 Thread Marco Vannini
I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks... On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark wrote: > On 03/10/2011 09:54 AM, Steve Clark wrote: > > Hello, > > We have been using OTRS 2.4.9 for about 8 months now. The ticket creation >

Re: [otrs] ticket creation slow.

2011-03-18 Thread Steve Clark
On 03/10/2011 09:54 AM, Steve Clark wrote: Hello, We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds. We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

[otrs] ticket creation slow.

2011-03-10 Thread Steve Clark
Hello, We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds. We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4. Any suggestions for improving performance,

Re: [otrs] Ticket Creation from SMS

2010-10-01 Thread Roy Kaldung
> Is it possible to create a ticket from SMS? > > > > e.g. Someone SMS to a particular number and then a ticket should be > created > based on that. Replied to customer on mail/sms. > > Tracking can be from OTRS. Hi, creating a ticket by a received sms is not a big task. You can use e.g. SMS Tool

[otrs] Ticket Creation from SMS

2010-10-01 Thread Darshak Modi
Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. - OTRS mailing list: ot

Re: [otrs] ticket creation date based on email send / receive date

2010-07-24 Thread Torsten Thau
Hi, > Once again: Is there any way to set the ticket creation date based on > the email send / receive date. The reason behind: Sometimes the > requests are sent to the wrong email box and moved / copied later to the > otrs inbox. Therefore I'd like to use the send / receive date and not > th

Re: [otrs] ticket creation date based on email send / receive date

2010-07-23 Thread Nils Leideck - ITSM
Hi, On 23.07.2010, at 07:59, mb wrote: > Once again: Is there any way to set the ticket creation date based on the > email send / receive date. The reason behind: Sometimes the requests are > sent to the wrong email box and moved / copied later to the otrs inbox. > Therefore I'd like to us

[otrs] ticket creation date based on email send / receive date

2010-07-22 Thread mb
Hi all, Once again: Is there any way to set the ticket creation date based on the email send / receive date. The reason behind: Sometimes the requests are sent to the wrong email box and moved / copied later to the otrs inbox. Therefore I'd like to use the send / receive date and not the

[otrs] Ticket Creation Date & Time

2010-07-07 Thread mb
Hi all, Is there any way to set the ticket creation date based on the email sent / received date & time instead using fetch date and time? Thanks a lot mb - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

Re: [otrs] ticket creation using API

2010-02-08 Thread James Morgan
...@otrs.org] On Behalf Of ravi shanker Sent: Monday, 8 February 2010 11:01 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API 500...To many files opened in Lite.pm. This is the error Ravi Shankar From: James

Re: [otrs] ticket creation using API

2010-02-08 Thread ravi shanker
500...To many files opened in Lite.pm. This is the error Ravi Shankar From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 8, 2010 4:04:37 AM Subject: Re: [otrs] ticket creation using API What’s the error you get on IIS

Re: [otrs] ticket creation using API

2010-02-07 Thread James Morgan
What’s the error you get on IIS? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Saturday, 6 February 2010 2:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi James, Have tried this example,the

Re: [otrs] ticket creation using API

2010-02-05 Thread ravi shanker
ebruary 1, 2010 4:12:43 AM Subject: Re: [otrs] ticket creation using API It’s indeed possible. You need to call the API via SOAP. Here’s the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and-VB6/ I doubt

Re: [otrs] ticket creation using API

2010-01-31 Thread James Morgan
ormation you need at http://dev.otrs.org/. James. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On

Re: [otrs] ticket creation using API

2010-01-30 Thread ravi shanker
vi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 6:21:02 PM Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating ca

Re: [otrs] ticket creation using API

2010-01-30 Thread Nils Leideck - ITSM
Hi, On 30.01.2010, at 12:50, ravi shanker wrote: > i have tried rpc-example.pl and its creating cases,but im looking for is > similar thing in classic asp,is this supported and if yes please provide an > example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils

Re: [otrs] ticket creation using API

2010-01-30 Thread ravi shanker
and discussions about OTRS. Sent: Sat, January 30, 2010 4:07:54 AM Subject: Re: [otrs] ticket creation using API Hi, On 29.01.2010, at 17:57, ravi shanker wrote: I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful

Re: [otrs] ticket creation using API

2010-01-29 Thread Nils Leideck - ITSM
Hi, On 29.01.2010, at 17:57, ravi shanker wrote: > I would like to know how to use API in classic asp to create tickets.is this > possible and what is required for that.would be helpful if example is > provided. you can use SOAP to create tickets from other applications/scripst/programs. Sear

[otrs] ticket creation using API

2010-01-29 Thread ravi shanker
Hi , I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful if example is provided. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://ot

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-10-05 Thread Michael Mayaka
Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, on my system it only comes up when running generic agents. If I disable the generic agents cronjob and do not use the generic agents admin GUI the error message does not appear. - Timo Von:otrs-boun...@otrs.org [mailto

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-10-05 Thread Rupp Timo
: Montag, 5. Oktober 2009 09:26 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi Timo, Yes I think it could be a bug. Am wondering what could be triggering it; I have another instance of otrs 2.4.4 running on the same App

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-10-05 Thread Michael Mayaka
and discussions about OTRS. Sent: Monday, 5 October, 2009 10:04:06 Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi Michael, it looks a bit like the bug I’ve posted last week: http://bugs.otrs.org/show_bug.cgi?id=4367 Please check if generic agents are producing the

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-10-05 Thread Rupp Timo
Gesendet: Freitag, 2. Oktober 2009 09:50 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, Thanks for the help, I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-10-02 Thread Michael Mayaka
Hi, Thanks for the help, I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So far I am creating new tickets successfully. However, at the backend, I'm getting the following error: = [Error][Kernel:

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-09-30 Thread Bastien Leblanc
r) is still > stable and serves all public queries. > > Michael. > -- > *From:* IT easyap > *To:* User questions and discussions about OTRS. > *Sent:* Wednesday, 30 September, 2009 12:22:11 > *Subject:* Re: [otrs] OTRS Ticket Creation Error [Messag

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-09-30 Thread Michael Mayaka
s not have the error) is still stable and serves all public queries. Michael. From: IT easyap To: User questions and discussions about OTRS. Sent: Wednesday, 30 September, 2009 12:22:11 Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-09-30 Thread IT easyap
Michael Mayaka Sent: miércoles, 30 de septiembre de 2009 7:47 To: otrs@otrs.org Subject: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm getting this error during ticke

[otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

2009-09-29 Thread Michael Mayaka
Hi, I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm getting this error during ticket creation: [Error][Kernel::System::Ticket::TicketCreate][Line:447]: ORA-1: unique co

[otrs] Ticket creation debugging

2008-05-06 Thread Sven Schlüter
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi All, I would like to debug the ticket-creation-process. I mean, what happened when the system fetch mails via pop3, create a ticket id, a ticket number, send mails to queue owners, put the mail into the database. I am specialy interested in debug

[otrs] Ticket Creation Time Stamp Edit

2008-03-11 Thread Bryan White
I want to be able to change the timestamp that a ticket is created with. Certain times I am working away from the computer and can't immediately put new tickets into the system. I end up going back a while later and entering all my tickets in however, the timestamp shows the time that I entered th

[otrs] Ticket creation by mail with specific X-OTRS headers

2007-07-30 Thread Laurent Minost
Hi, Checked on Google and OTRS mailing list archives for an answer to this question but can"t find one. I'm currently on the process of migrating to OTRS for a specific platform and in this way I was asked to restore back on OTRS all of our old Double Choco Latte tickets data so we wil have all hi

Re: [otrs] ticket creation with user defined as read only

2006-08-22 Thread Christian Schoepplein
Hi Alan, On Mon, Aug 21, 2006 at 02:22:28PM +0100, Alan McKeown wrote: >I have set up a user to be read only for a number of GROUPS. I can however >create a ticket logged in as that user. Can anyone please explain how to stop >this behaviour. What are the exact permissions of this user in a grou

[otrs] ticket creation with user defined as read only

2006-08-21 Thread Alan McKeown
Hello All, I have set up a user to be read only for a number of GROUPS. I  can however create a ticket logged in as that user. Can anyone please explain how to stop this behaviour.   Regards   Alan   Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newpor

[otrs] ticket creation timeout

2006-07-18 Thread Alan McKeown
Hi All, Have noticed that when creating tickets, if I have started to add a ticket and then do some other work then when I come back to the ticket and try and create by clicking on the create button the session takes me back to the log in screen. Is there a session timeout time. If there i

Re: [otrs] ticket creation w/o registration

2005-01-21 Thread Alex
Hello Peter, Friday, January 21, 2005, 11:12:12 AM, you wrote: > Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). > 1. create an e-mail address in your system where to send the webform and > which OTRS can POP ([EMAIL PROTECTED]) > 2. create a system e-mail address in O

RE: Re[2]: [otrs] ticket creation w/o registration

2005-01-21 Thread Peter van Beugen
an: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alex Verzonden: vrijdag 21 januari 2005 7:56 Aan: User questions and discussions about OTRS. Onderwerp: Re[2]: [otrs] ticket creation w/o registration Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version ar

Re: Re[2]: [otrs] ticket creation w/o registration

2005-01-21 Thread [EMAIL PROTECTED]
I might be off here but I think you could pipe the webform data via email to OTRS thus creating a new ticket. Chris --- Alex <[EMAIL PROTECTED]> wrote: > Hello Adler, > > Friday, January 21, 2005, 2:08:53 AM, you wrote: > > > Alex, > > > What version are you installing? Linux, Win etc. > Also

Re[2]: [otrs] ticket creation w/o registration

2005-01-20 Thread Alex
Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version are you installing? Linux, Win etc. Also you have to edit the > config.pm file in the kernel folder to your needs. Users don't need to > register to send tickets (Keep reading). BTW, I installed OTRS on a window

RE: [otrs] ticket creation w/o registration

2005-01-20 Thread Adler Eliacin
http://www.editplus.com/ good luck -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Sent: Thursday, January 20, 2005 4:14 PM To: otrs@otrs.org Subject:[otrs] ticket creation w/o registration Hello all, I've just installed otrs and don&#

[otrs] ticket creation w/o registration

2005-01-20 Thread Alex
Hello all, I've just installed otrs and don't configure it fully. There is some missing in docs I think, because there is no any chapters about how to get starting or step by step configuration. It's really difficult.. While I'm trying to configure it I have a question. Is it possible to make