[EMAIL PROTECTED] wrote:
I would just like to try one more time to see if anyone has any
true solution to this issue beyond suggesting that I read the doc,
which I've done at least three times before ever posting here.
Emails are working on my OTRS 1.3 installation. Customers are
receivi
I would just like to try one more time to see if anyone has any true
solution to this issue beyond suggesting that I read the doc, which I've
done at least three times before ever posting here.
Emails are working on my OTRS 1.3 installation. Customers are receiving
emails when the status of thei
I'm mentioning the Config file and the web/Admin interface. I simply
want to convey that I've tried everything I can think of. The auto
response is set for the queue already...probably the first thing I
ever did.
On 1/6/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
[EMAIL PROTECTED]
[EMAIL PROTECTED] wrote:
I know that, but I've read through the 1.3 doc at least twice, grepped
through the list archive and tried about everything with the Config
file. Apparently I'm at a dead end.
Ah, you're running 1.3 (sorry, the link I sent you was for 2.1).
Well, the docs for 1.3 hav
I know that, but I've read through the 1.3 doc at least twice, grepped
through the list archive and tried about everything with the Config
file. Apparently I'm at a dead end.
On 1/5/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote:
[EMAIL PROTECTED] wrote:
> Could somebody point me to
[EMAIL PROTECTED] wrote:
Could somebody point me to the part of Config.pm that handles this
please? Since my last message I set up the ability for customers
to create an account for themselves, hoping that thei would now
receive auto-replies when submitting new tickets. However, still
n
e: New Customers Not Receiving New
TicketAuto-Response
OK, I'm at my wits' end. I guess I should be asking this question
instead:
In OTRS 1.3, is it possible for a previously unknown user to submit a
ticket via email and receive an acknowledgement automatically. I envision
this proces
Yes, this is possible
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens
[EMAIL PROTECTED]
Verzonden: vrijdag 5 januari 2007 21:29
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Update: New Customers Not Receiving New
TicketAuto