Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

On 05/30/2016 06:38 PM, Alvaro Cordero wrote: Hello, You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to latest 3.1.x -> 3.2.x -> 4.0.x -> 5.0.x You don't need to do 4.0.1 and then all the minors, go directly to the latest version on the step.

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Hi, is this strict upgrade path the reason why there's no yum mirror? Yves Von meinem iPhone gesendet Am 30.05.2016 um 18:39 schrieb Alvaro Cordero : Hello,  You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to l

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Hello, You can go from one version to the latest of the next, for example if you are in 3.0.9, you can go to latest 3.1.x -> 3.2.x -> 4.0.x -> 5.0.x You don't need to do 4.0.1 and then all the minors, go directly to the latest version on the step. Regards 2016-05-30 10:21 GMT-06:00 Frank Thomme

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Yes, you can see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html If you are running a lower version of OTRS you have to follow the upgrade path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade to every version in between, including database changes

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

Hi Rose, Yes, you can see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html If you are running a lower version of OTRS you have to follow the upgrade path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade to every version in between, including databas

Re: [otrs] Upgrade failure with ITSM 3.3.5 --> 4.0.16

Hi, 25.04.2016 14:55 - jan.dre...@bertelsmann.de schrieb: > I already posted this on otterhub, but I thought the audience > may be bigger when writing to you, too: opening more requests on many channels does not always help. It might be the opposite.   > No response to this yet. I cannot believ

Re: [otrs] Upgrade failure with ITSM 3.3.5 --> 4.0.16

Hi. > Am 18.04.2016 um 10:31 schrieb Dreyer, Jan, SCM-IT > : > > Hi @ll. > > I already posted this on otterhub > , but I thought the > audience may be bigger when writing to you, too: > > I'm facing the following problem when trying to u

Re: [otrs] Upgrade

Hi Laszlo, Over the web interface you just upgrade the ITSM part. OTRS HelpDesk is your original version yet. That's the reason why you get a Product news notification. Anyway this OTRS HD 5.0.10 product news pointing to the broken link...not available yet... Cheers! Zoltan . Zoltán Biró Senior S

Re: [otrs] Upgrade process from OTRS 3.1.3 -> 5

Hi, 13/10/2015 18:00 - Alex Zimmerman wrote: Due to the nature of our setup in cannot be down for very long, which is why it was left to get so far behind. can you define what "not down for very long" means? Is there a defined timeframe?     The server is currently running on OTRS 3.1.3 on a

Re: [otrs] Upgrade process from OTRS 3.1.3 -> 5

Thank you Florian! [image: Everett Community College] Alex Zimmerman / Information Technology Specialist III Web Data & Development Services / Enterprise Services / Information Security Direct line:(425) 259-8724 / Help Desk:(425)388 9333 email: azimmer...@everettcc.edu

Re: [otrs] Upgrade process from OTRS 3.1.3 -> 5

Hi, 13/10/2015 18:00 - Alex Zimmerman wrote: > I just inherited the job of updating our production IT HelpDesk server > from a IT tech that is no longer here. Due to the nature of our setup > in cannot be down for very long, which is why it was left to get so > far behind. Typical (bad) scen

Re: [otrs] upgrade to a new patch level (from4.0.6 to 4.0.7) (SOLVED)

Perfect!It worked OK!Thanks. El Martes 7 de abril de 2015 16:16, Rudolf Bargholz escribió: #yiv7177393031 #yiv7177393031 -- _filtered #yiv7177393031 {font-family:Helvetica;panose-1:2 11 6 4 2 2 2 2 2 4;} _filtered #yiv7177393031 {panose-1:2 4 5 3 5 4 6 3 2 4;} _filtered #yiv717739

Re: [otrs] upgrade to a new patch level (from4.0.6 to 4.0.7)

Hi, I use the following to update cd Downloads cd otrs md 4.0.7 cd 4.0.7 curl http://ftp.otrs.org/pub/otrs//RPMS/suse/11.0/otrs-4.0.7-01.noarch.rpm -o otrs-4.0.7-01.noarch.rpm rpm -U --nodeps otrs-4.0.7-01.noarch.rpm shutdown -r now The restart of the server is probably not necessary, but I pre

Re: [otrs] upgrade from otrs v3.1.6 to4 (Linux)

Thanks Christoph, "In one step" I meant make the upgrade in onbe phase and not make the upgrade from otrs 3.1.6 -->> otrs to 3.2  -->> otrs to 4. Thanks again. El Martes 10 de marzo de 2015 12:56, Christoph Sandhaus escribió: #yiv9651332396 p, #yiv9651332396 li {white-space:pre-wra

Re: [otrs] upgrade from otrs v3.1.6 to4 (Linux)

Before OTRS 4 there was a file UPGRADING.md containing step by step upgrade instrctions. Actually (since version 4 afaik) this file contains a link to the upgrade instructions: http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html There is no "single command" or "single step" upg

Re: [otrs] upgrade from 3.3.10 to 4.0.2

Yes normally via CPAN, in some cases you can use a rpm http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3 Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

Re: [otrs] upgrade from 3.3.10 to 4.0.2

Hi Marco, I think you have to install that using CPAN. Regards Daniel -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Borsani Gesendet: Donnerstag, 4. Dezember 2014 12:03 An: User questions and discussions about OTRS. Betreff:

Re: [otrs] Upgrade path from 2.4.7 and up...

nee B Sent: Wednesday, December 18, 2013 8:39 AM To: otrs@otrs.org Subject: Re: [otrs] Upgrade path from 2.4.7 and up... Hello Charles, you have to go the way 3.0.22 -> 3.1.18 -> 3.3.3 - Renée On 18.12.2013 04:35, Lambrecht, Charles (Charles) wrote: > Hello, > I'm running OTRS 2.4.7

Re: [otrs] Upgrade path from 2.4.7 and up...

Hello Charles, you have to go the way 3.0.22 -> 3.1.18 -> 3.3.3 - Renée On 18.12.2013 04:35, Lambrecht, Charles (Charles) wrote: > Hello, > I’m running OTRS 2.4.7 and I’m planning an upgrade. > > Do I need to upgrade throught 2.4.8, 2.4.9, etc. and all the way through > every release, security

Re: [otrs] : Upgrade path from 2.4.7 and up...

Hi Charles,   18.12.2013 04:47 - Lambrecht Charles schrieb: I’m running OTRS 2.4.7 and I’m planning an upgrade. Do I need to upgrade throught 2.4.8, 2.4.9, etc. and all the way through every release, security or patch? Read the doc.otrs.org Upgrading section. You don't need to follow the path of

Re: [otrs] upgrade from 3.1 to 3.2: ITSM 3.1.4 packagenot correclty deployed

There are some packages that are not listed in the site, but is listed in the ftp: http://ftp.otrs.org/pub/otrs/packages/ There are a ChangeManagement 3.2.9 that use framework 3.2. (Sorry for my poor English) Atenciosamente: Robson Massaki Kobayashi - Mensagem original -

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

No, please perform the full upgrade as described in UPGRADING. Regards, mg Am 25.07.13 15:11, schrieb Paul Simons: > > Hi Bogdan > > So your answer begs the question; > > Can I just do the upgrade path on the database and skip the 'app' bit? > > > > *___*

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

in theory it's possible. in practice... i don't know. i run on windows and app upgrade takes 5 min. seems like a small price to pay in order to test 3.1 upgrade is valid. On Jul 25, 2013 4:11 PM, "Paul Simons" wrote: > Hi Bogdan > > So your answer begs the question; > > Can I just do the upgrade

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

Hi Bogdan So your answer begs the question; Can I just do the upgrade path on the database and skip the ‘app’ bit? ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely f

Re: [otrs] Upgrade path from 3.0 to 3.2 - questions

You must go through 3.1 at least for the database. Just to be safe, I would perform a normal and complete upgrade to 3.1 as described in 3.1's UPGRADING document. Then check the app runs OK - perhaps create a VM snapshot at this point - and then proceed to upgrade to 3.2. /bogdan On Thu, Jul 25,

Re: [otrs] Upgrade from 3.2.2 to a new instaled 3.2.7

In data mercoledì 12 giugno 2013 14:36:43, Claudio M. ha scritto: > Hi > I had a 3.2.2 installed on a Opensuse by RPM. Now i've installed on a fresh > server 3.2.7 from source, I've copied the DB with a new name and copied the > Defaults.pm to the new installation. I've launched bin/otrs.RebuildCon

Re: [otrs] Upgrade to 3.2 - another little problem

The permissions issue trying to change anything in sysconfig, most likely means that for whatever reason you ZZZAuto.pm file is not writable by the user/group that you web server is running as. Based on your listing for the parameters you passed to the permissions script, check that the

Re: [otrs] Upgrade to 3.2 problems and questions

Hi, On Fri, Feb 1, 2013 at 9:31 AM, Martin Gruner wrote: > > Am 31.01.13 18:35, schrieb Bianchi Massimo: > > 1) missing "new ticket" in customer interface > > Apparently I have not the “new ticket” in customer web interface – quite > strange ! > > I tested it with standard theme…. > > The "T

Re: [otrs] Upgrade to 3.2 - another little problem

This is indeed a permission problem and could cause some of the other errors you mentioned. Make sure no SELinux or AppArmor policies are blocking things, if you executed otrs.SetPermissions.pl correctly. Regards, mg Am 31.01.13 19:04, schrieb Bianchi Massimo: > Hi all, > I think that I missed s

Re: [otrs] Upgrade to 3.2 problems and questions

Hi Massimo, Am 31.01.13 18:35, schrieb Bianchi Massimo: > > > > Hi all, > > I did a test-upgrade from 3.1.11 to 3.2 > > > > It looks great but I have two problems and one question: > > > > BLOCKING: > > 1) missing "new ticket" in customer interface > > Apparently I have not the "new ticket"

Re: [otrs] Upgrade to 3.2 - another little problem

So run perms against the otrs-x.x.x folder. On Jan 31, 2013 11:44 PM, "Rainer Bendig" wrote: > Hm upgrade file says: > > --- snip ---8<--- > 5) Install the new release (tar or RPM) > > >With the tarball: > > shell> cd /opt > shell> tar -xzf otrs

Re: [otrs] Upgrade to 3.2 - another little problem

Hm upgrade file says: --- snip ---8<--- 5) Install the new release (tar or RPM) With the tarball: shell> cd /opt shell> tar -xzf otrs-x.x.x.tar.gz shell> ln -s otrs-x.x.x otrs --- /snip --->8-- maybe this needs a patch ;( Am 31.01.2013 20:

Re: [otrs] Upgrade to 3.2 - another little problem

make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is. On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < massimo.bian...@nposistemi.it> wrote: > Hi all, > > I think that I missed some step… > > ** ** > > Tryng to modify ANY item in sysconfig leads to an erro

Re: [otrs] upgrade from 2.3 to 3.1 mysql character set UTF8

hi i remember a script charset-convert.pl as far as i know, you must dump the database and convert the dump and then restore it hth florian Am 27.12.2012 um 10:32 schrieb Coert Waagmeester : > Hello all, > > I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box > t

Re: [otrs] upgrade version otrs

Download the tar.gz source file, extract it and read the UPGRADING document. Steve On 22 August 2012 15:30, Leon Carrasco, Daniel wrote: > Hi everybody, > > ** ** > > Someone updated the version of OTRS from 3.1.5 to 3.1.8. > > The true is I am really new in this platform, and

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

Not sure to be honest, it still looks like something is missing as the browser hasn't been able to fully initialise all of the javascript. Might be worth searching/posting on the dev list to see if they can help. Steve On 6 July 2012 10:33, Derek Kiely wrote: > Hi Steve, > > I have tried your

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

Hi Steve, I have tried your suggestion and am now getting the following error on the same page (Title/Properties), any ideas? I have tried re-run the bin/ otrs.RebuildConfig.pl but still the same. [image: Inline images 1] Derek Kiely EMEA Support Team Leader KEMP Technologies Limited

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

If a file is named .rpmsave then this is because it did not match the file distributed with the RPM and so when it was upgraded it moved your configuration to one side. You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache - but there may be configuration being loaded from else

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

Hi Steve, Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and I see a file called otrs.conf.rpmsave - here it is # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp $ # -- # agent, admin and customer frontend S

Re: [otrs] Upgrade from 3.0.12 to 3.1.4

Hello Nils, sorry. I totally missed out an error on the previous Update from 2.4.5 to 3.0.12. I copied the otrs Box and i am trying to do the upgrades in a virtual box where i am able to use snapshots to revert to the original status. Here is the error i get when i try to update from 2.4.5 to 3.0

Re: [otrs] Upgrade from 3.0.12 to 3.1.4

Hi, you did not follow the UPGRADING file! Before you can run the perl upgrade script you have to execute a sql file on your DB. Read the UPGRADING file carefully and try again! On 17.05.2012, at 18:29, ml ml wrote: > when i try to upgrade from 3.0.12 to 3.1.4 i get: > > Step 2 of 24: Check

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Nils told me how to reproduce: The problem was, one of our devs added the smime_signer_cert tables to 2.4 after we already released 2.4.11, then rolled it back because it should not be added on a patch level release. He failed to roll back the database upgrade files however.. We created 2.4.12 whi

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

On 2012-03-07 12:21, Michiel Beijen wrote: Hi Steven, We do not use a specific engine. This means that we'll use whatever engine your MySQL uses as default. For instance on Windows the default engine is InnoDB, and I guess more and more InnoDB is becoming the default storage engine for MySQL. S

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Hi Steven, We do not use a specific engine. This means that we'll use whatever engine your MySQL uses as default. For instance on Windows the default engine is InnoDB, and I guess more and more InnoDB is becoming the default storage engine for MySQL. So I guess you simply set up MySQL with MyISAM

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

My OTRS install (3.0.11) seems to have a mix of MyISAM/InnoDB - would be nice if developers stuck to one engine, and if they are going to change to use relationship features in InnoDB, then change all tables. Steve +--++---+---+-+ |

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Hi Ugo, Have you done the upgrade in some way bypassing this problem or not ? Br, Luca Domenella Storage Team Leader P: +39 06 54070440 ext: 16 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (rm) Italy www.bwinparty.com This email and any attachments are conf

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

On 2012-03-07 06:43, Luca Domenella wrote: Hi all, I also seen that the script create a table gi_webservice_config and try to add a FK. Awfully our DB is MyISAM… So its not supported In the otrs3 db schema for mysql, do i need to change the default DB ENGINE from MyISAM to INNODB ? So that is

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Hi all, I also seen that the script create a table gi_webservice_config and try to add a FK. Awfully our DB is MyISAM… So its not supported In the otrs3 db schema for mysql, do i need to change the default DB ENGINE from MyISAM to INNODB ? Please let me know how to fix that Br, Luca Domenell

Re: [otrs] Upgrade from 3.0.11 to 3.1.1

Hi Erik Your steps are correct (it's the absolute minimum), but I think you should go trough it step by step as described here http://doc.otrs.org/3.1/en/html/upgrading.html (stop services, start upgrade, start services, tests) I recommend a fullbackup of your system before upgrading, better cl

Re: [otrs] Upgrade from 3.0.11 to 3.1.1

HI, I have done a test upgrade myself following the instructions in the source code "UPGRADING", I did not have a problem but also did not test all the functionality. I would suggest to try this on a copy of the database, just in case. thanks, mike On Wed, Feb 15, 2012 at 1:51 PM, Erik van Ast wr

Re: [otrs] upgrade to otrs 3.0.9

Hi, I had the same Problem updating to an 3.0.x version. I had the effect, that some .pm files were not updated correctly. you can check the files for example Kernel/Modules/AgentTicketCompose.pm and check, if the version is the correct one. My correct files (3.0.x versions) were named Agent

Re: [otrs] Upgrade from 2.2.x to 3.0.8

Hi Michiel, thanks! It looks like this problem only exists in the 2.2 -> 2.3 upgrade when using a 3.0 OTRS. The problem I'm having is that I am on Windows (I know don't get me started). I'm guessing that unzipping the tarball and using the Kernel directory should work as well. Thanks, Arno

Re: [otrs] Upgrade from 2.2.x to 3.0.8

Hi Arnold, If upgrading from 2.2 or earlier you'll have to take an extra step, see http://bugs.otrs.org/show_bug.cgi?id=6798 (it's referred to in UPGRADING: http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?revision=1.49.2.3&view=co) -- Michiel On Tue, Jun 21, 2011 at 15:35, wrote: > Hi, > >

Re: [otrs] Upgrade 2.4.7 questions

> >> -Original Message- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >> Michiel Beijen >> Sent: Wednesday, May 11, 2011 9:53 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Upgrade 2.4.7 questions &g

Re: [otrs] Upgrade 2.4.7 questions

On 12.05.2011, at 13:28, Andy Wodfer wrote: > I wish there were packages of changed files only... Seems to be a lot of work > to restore config files and permissions after overwriting when going from > source.tar.gz. https://otrsteam.ideascale.com/a/dtd/Schedules-patches-for-installation/10056

Re: [otrs] Upgrade 2.4.7 questions

no recommended steps for doing a "patch" upgrade, as the OP > has > already mentioned. > > Gruß > Jan Dreyer > > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Wednesday, May

Re: [otrs] Upgrade 2.4.7 questions

already mentioned. Gruß Jan Dreyer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, May 11, 2011 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrade 2.4.7 questions On Wed, May 11, 2

Re: [otrs] Upgrade 2.4.7 questions

On Wed, May 11, 2011 at 10:37 AM, Nils Leideck wrote: > Basically these are just patches and therefor just file replacements. > But anyway, you should read the UPGRADING and CHANGES carefully before > upgrading to the next version. So actually, the UPGRADING file on the 2.4 platform does not spec

Re: [otrs] Upgrade 2.4.7 questions

Usually, upgrading to last version for minor upgrades is ok. You should really care for major version upgrades ( 2.4.x -> 2.4.y is ok). Olivier Le 5/11/11 9:48 AM, Andy Wodfer a écrit : > Hi, > We're still running OTRS 2.4.7 and I thought it was about time to upgrade to > 2.4.10. (I'm currentl

Re: [otrs] Upgrade 2.4.7 questions

On 11.05.2011, at 09:48, Andy Wodfer wrote: > 1. How do we upgrade? Just overwrite files? > 2. Can we go from 2.4.7 directly to .10 or do we have to follow the numbers? > > Any other useful tips are very much appreciated. > Btw. Our OTRS system runs on a FreeBSD 8 server. Basically these are ju

Re: [otrs] Upgrade issues

ailto:otrs-boun...@otrs.org] On Behalf Of Steve Durbin Sent: Tuesday, January 25, 2011 4:50 PM To: otrs@otrs.org Subject: Re: [otrs] Upgrade issues Lars and others, Freetext search and ticket number search work fine here following upgrade on our test system, for all tickets before and after. However,

Re: [otrs] Upgrade issues

Hi Steve, I done all steps that described in upgrade manual..It is serious problem for me, because users can't search tickets that they need and I am forced to use MySQL for this...It is very inconvenient and takes a lot of time. 25.01.2011 18:50, Steve Durbin пишет: Lars and others, Freet

Re: [otrs] Upgrade issues

I ran the rebuild last night and my searches are back to normal now. Is this normally required after a rebuild? Hugh On Tue, Jan 25, 2011 at 10:50 AM, Steve Durbin wrote: > Lars and others, > > Freetext search and ticket number search work fine here following upgrade > on our test system, for

Re: [otrs] Upgrade issues

Lars and others, Freetext search and ticket number search work fine here following upgrade on our test system, for all tickets before and after. However, I did run bin/otrs.RebuildTicketIndex.pl Following upgrade - have you tried that? I also did OPTIMIZE TABLE on each table, but I doubt that

Re: [otrs] Upgrade issues

*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Hugh Kelley *Sent:* Monday, January 24, 2011 10:51 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Upgrade issues I have been running some version of OTRS 3 from beta up until 3.0.3. I&

Re: [otrs] Upgrade issues

OTRS. Subject: Re: [otrs] Upgrade issues I have been running some version of OTRS 3 from beta up until 3.0.3. I'm not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov. For what it's worth, we've been using the Static DB all along.

Re: [otrs] Upgrade issues

I have been running some version of OTRS 3 from beta up until 3.0.3. I'm not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov. For what it's worth, we've been using the Static DB all along. Hugh On Mon, Jan 24, 2011 at 10:32 AM, Gazizov Andre

Re: [otrs] Upgrade issues

Hi Lars, I run that script. Without any results unfortunately :-( Gazizov Andrey wrote: Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affect

Re: [otrs] Upgrade issues

Hi Gazizov, If you're using fulltext search, it sounds like you have switched from runtime to static. Try running bin/otrs.RebuildFulltextIndex.pl Lars -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gazizov Andrey Sent: Monday, January 24, 2

Re: [otrs] Upgrade planning for packages from 2.4 to 3.0

Hi John, here is a first short list of the plans reg. our releases for FAQ and ITSM http://otrs.org/news/2010/release-calendar-otrs3/ Cheers, Nils On 03.12.2010, at 09:53, John Smits wrote: > Hi all, > > > > Are there any planning details available for the transition of existing > packag

Re: [otrs] upgrade from 2.4.7 to 2.4.9 with ITSM installed

Hmmm I had messages in the admin->package manager screen that said 3 of the ITSM modules needed to be reinstalled??? Also I am using fedora and centos - could the /etc/init.d/otrs script be changed to ... # -- # check mysql, mysql init script does not have a status check...

Re: [otrs] upgrade from 2.4.7 to 2.4.9 with ITSM installed

Hi Stephen, These files are modified by installing ITSM; which means they're different than in the original RPM. The upgrade worked perfectly! You copied them back to the original location, then re-installed ITSM (which in turn overwrites the files); those steps were superfluous. -- Mike On Thu

Re: [otrs] upgrade from 2.4.7 to 2.4.9 with ITSM installed

Hi, this is a rpm's "problem" deal with http://www.linux.com/archive/feed/121476, btw yes it should be the right procedure (there were some thread some times ago on that, look at http://www.mail-archive.com/otrs@otrs.org) On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark wrote: > On 10/28/2010 09:5

Re: [otrs] upgrade from 2.4.7 to 2.4.9 with ITSM installed

On 10/28/2010 09:52 AM, Steve Clark wrote: Hello, anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed. I got the following: 1:otrs warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCl

Re: [otrs] upgrade 3.0 notes

in Edenhofer > *Sent:* Monday, August 02, 2010 4:26 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] upgrade 3.0 notes > > > > Hi Marco, > > > > can it be, that you use OTRS 2.4.7 with ITSM? > > > > ITSM is not r

Re: [otrs] upgrade 3.0 notes

Edenhofer Sent: Monday, August 02, 2010 4:26 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] upgrade 3.0 notes Hi Marco, can it be, that you use OTRS 2.4.7 with ITSM? ITSM is not ready for OTRS 3.0 at this moment. -Martin On 02.08.2010, at 10:21, Marco Vannini wrote: Hi

Re: [otrs] upgrade 3.0 notes

browser issue was solved running a right otrs.SetPermission.pl ( variou Permission Denied errors in apache logs) MV On Mon, Aug 2, 2010 at 10:30 AM, Marco Vannini wrote: > Sure... :( sorry. I've read it too... > > So... coming back to test 3.0 upgrade on a clean 2.4.7 installation ... > > Thank

Re: [otrs] upgrade 3.0 notes

Sure... :( sorry. I've read it too... So... coming back to test 3.0 upgrade on a clean 2.4.7 installation ... Thank you ! MV On Mon, Aug 2, 2010 at 10:25 AM, Martin Edenhofer wrote: > Hi Marco, > > can it be, that you use OTRS 2.4.7 with ITSM? > > ITSM is not ready for OTRS 3.0 at this moment

Re: [otrs] upgrade 3.0 notes

Hi Marco, can it be, that you use OTRS 2.4.7 with ITSM? ITSM is not ready for OTRS 3.0 at this moment. -Martin On 02.08.2010, at 10:21, Marco Vannini wrote: > Hi all, > > Some notes during the update process. In test I'm using a gentoo having a > production copy of OTRS 2.4.7 (that is on a

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

questions and discussions about OTRS. Subject: Re: [otrs] upgrade issues from 2.2.x to 2.4.x After a bit more investigation here are the real errors from sql... --- Upgrading from 2.2.x to 2.4.x

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

and discussions about OTRS. Subject: Re: [otrs] upgrade issues from 2.2.x to 2.4.x After a bit more investigation here are the real errors from sql... --- Upgrading from 2.2.x to 2.4.x(cent os 5, mysql

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

After a bit more investigation here are the real errors from sql... --- Upgrading from 2.2.x to 2.4.x(cent os 5, mysql 4.1.18) I ran into some errors during the db upgrade for mysql for 2.2 to 2.3 Th

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

Could this be an issue with mysql 4.1? I tried upgrading mysql from 4.1.18 to 4.1.22 and tried the dbupgrade to 2.3 for otrs and it fails with the same errors at the exact same lines...either a limitation in mysql 4.1 or a setting that I don't have enabled. I looked at the software reqs for otrs 2.

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

>And then every alter statement below that tried to add a constraint also gave >back an error cannot create table \dbname\#sql - 2500_b.frmcan I just >safely ignore this?...i have rolled everything back to how it was with 2.2, >>but would love to complete the upgrade process >You must n

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

Answering your first question about: And then every alter statement below that tried to add a constraint also gave back an error cannot create table \dbname\#sql – 2500_b.frm….can I just safely ignore this?...i have rolled everything back to how it was with 2.2, but would love to complete the upgr

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

>Then you must upgrade your Revision, and after that you can upgrade your >version. >did you tried it ? I don't think you are understanding the issue i am running into.i'm not running into an issue with the rpm per se, I am running into an issue running the db update script for 2.3 for m

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

Then you must upgrade your Revision, and after that you can upgrade your version. did you tried it ? Un saludo Manuel Fernández Panzuela www.mfernandez.es 2010/7/10 Isaac Gonzalez > Initial version is 2.2.4 > > Manuel Fernández Panzuela wrote: > > Which is your inicial version before upgrade

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

Initial version is 2.2.4 Manuel Fernández Panzuela wrote: Which is your inicial version before upgrade process ? If you are working with 2.2.7 version before upgrade to 2.3.1 version you need upgrade to 2.2.8, 2.2.9 and finally version 2.3.1 Are you doing it ? Un saludo Manuel Fernández Panzu

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

Which is your inicial version before upgrade process ? If you are working with 2.2.7 version before upgrade to 2.3.1 version you need upgrade to 2.2.8, 2.2.9 and finally version 2.3.1 Are you doing it ? Un saludo Manuel Fernández Panzuela www.mfernandez.es ---

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

I'm following the upgrade guide from the source tar.I get the errors running the first DB 2.3 MySQL script Manuel Fernández Panzuela wrote: How are you trying upgrade, are you following any reference? Un saludo Manuel Fernández Panzuela www.mfernandez.es 2010/7/10 Isaac Gonzalez >

Re: [otrs] upgrade issues from 2.2.x to 2.4.x

How are you trying upgrade, are you following any reference? Un saludo Manuel Fernández Panzuela www.mfernandez.es 2010/7/10 Isaac Gonzalez > Upgrading from 2.2.x to 2.4.x(cent os 5, mysql 4.1.18) > > > > I ran into some errors during the db upgrade for mysql for 2.2 to 2.3 > > The first erro

Re: [otrs] Upgrade 2.4.7

7;User questions and discussions about OTRS.'" Betreff: Re: [otrs] Upgrade 2.4.7 I think I have a problem when I save my otrs databases before upgrade, Because I save it before upgrade with mysql dump –uroot otrs > otrs_dump.sql After upgrade I recreate it an import the old database (mysql

Re: [otrs] Upgrade 2.4.7

de Sebastien Bory Envoyé : vendredi 26 mars 2010 15:45 À : 'User questions and discussions about OTRS.' Objet : Re: [otrs] Upgrade 2.4.7 After this upgrade I can’t log on root or another agent, and it’s the same for customer interfaces. How I can verify with mysql the user’ table? I have no

Re: [otrs] Upgrade 2.4.7

The internet can not guarantee the integrity of this message. NCI shall not therefore be liable for the message if modified. De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Nathan Campbell Envoyé : vendredi 26 mars 2010 15:51 À : User questions and discussions about OTRS.

Re: [otrs] Upgrade 2.4.7

...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sebastien Bory Sent: Friday, March 26, 2010 9:45 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Upgrade 2.4.7 After this upgrade I can't log on root or another agent, and it's the same for customer in

Re: [otrs] Upgrade 2.4.7

After this upgrade I can’t log on root or another agent, and it’s the same for customer interfaces. How I can verify with mysql the user’ table? I have no knowledge about Mysql Cordialement Sébastien Bory Administrateur réseaux NCI-les centres d'affaires Bienvenue chez vous - Just welcom

Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows

otrs.org] De la part de Adam Bator Envoyé : vendredi 26 mars 2010 09:12 À : User questions and discussions about OTRS. Objet : Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows IDENTIFIED is enered when you CREATE USER. So when GRANT you do not need to enter IDENTIFIED. But Again if you had version 2.4.5

Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows

otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de volker.lip...@groupm.com Envoyé : vendredi 26 mars 2010 08:50 À : User questions and discussions about OTRS. Objet : Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows shouldn't it be IDENTIFIED? Li "Sebastien Bory&

Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows

Li *"Sebastien Bory" * Sent by: otrs-boun...@otrs.org 26.03.2010 08:43 Please respond to "User questions and discussions about OTRS." To "'User questions and discussions about OTRS.'" cc Subject Re: [otrs] Upgrade 2.4.5 to

Re: [otrs] Upgrade 2.4.5 to 2.4.7 Windows

If you are just upgrading then you do not need to grant access to any user. The password for user is set when tou create him not when you grant access. If you use GRANT comand you do not need to flush privillages. You can take a look at: http://dev.mysql.com/doc/refman/5.1/en/adding-users.html S

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