Re: [rt-users] help with scrip

Hi Gene, good idea, thanks. But didn't work either. The scip is than always applicable and always applies the customfield which it should not do. *args* I also tried unless, but than I get the errormessage: Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near "->Subject unless

Re: [rt-users] create ticket from email

Hi, you don't need create. For that you also user correspond. Regards, Violetta Monti gmail schrieb: > Hi there, > sorry to nag but I'm despaired to find a solution for a basic which should > be common problem/need. > I need the ability to create ticket from email. > mailgate provides only "cor

[rt-users] prevent AdminCC to get emails twice with NotifyActor=1

Hello, we are running RT 3.6.3. Our users prefer have NotifyActor set to 1. But we now have the problem that AdminCc receive emails twice now when a ticket is updated which they have created themselves. How can we prevent this from happening? Many thanks in advance Dorothea

Re: [rt-users] RT-Extension-CommandByMail

Thanks, that helped. I don't have this error no more, but still I can't get RT-Extension-CommandByMail-0.06 to work. I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the manual with the required configuration. when I test it there is no error, the ticket is open and discrd

Re: [rt-users] Creating a hyperlink from _two_ custom fields?

Apparently what I asked is not possible, by default. Would it make sense to create a feature request from this: On Tue, Oct 14, 2008 at 11:55, Richard Hartmann <[EMAIL PROTECTED]> wrote: > Hi all, > > is it possible to access information from CF foo from the 'Link values > to' field of CF bar? I

[rt-users] version

Hello What version of RT is the most stable now? I have 3.6.3 now and want to upgrade. What version would u recommend? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial s

Re: [rt-users] character encoding issues after updating

On Sun 19.Oct'08 at 21:23:27 +0300, Jac Gubbels GUBBELS wrote: >Hi, > >After having successfully implemented version 3.6.4 in our organization, I >have started an attempt at updating the installation to 3.8.1. It seems to >be successful, however I have one show stopping issue. W

Re: [rt-users] version

On Mon, Oct 20, 2008 at 03:19:51PM +0300, Nikita Gubenko wrote: > Hello > What version of RT is the most stable now? I have 3.6.3 now and want to > upgrade. What version would u recommend? Thanks > 3.8.1 is the latest stable release, don't forgot to read UPGRADING.mysql if you're using mysql ;)

Re: [rt-users] Using default scrip actions to create a "tee" for transactions

On Fri, 17 Oct 2008 17:50:11 -0400, Jerrad Pierce <[EMAIL PROTECTED]> wrote: > Anyone know an easy way to get ahold of the code for default scrip > actions? > Jerrad, Look in lib/RT/Action Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T __

Re: [rt-users] create ticket from email

On Sun, 19 Oct 2008 11:27:23 -0400, Monti gmail <[EMAIL PROTECTED]> wrote: > Thank you, that works grate :) > Is there a way to set a Custom Field value in the email template? > > I have set a Custom Field for a queue, I want to be able to create a new > ticket using mailgate but also to be able

[rt-users] Accessing the ticket object from lib/RT/ObjectCustomFieldValue_Overlay.pm

Hi all, I am working on extending what you can display in a Custom Field's URL. For that, I need to access the ticket object. The problem is that, at this scoping level, $TicketObj does not exist. Thus, I need to build a new one, at this point. I tried to bake my own, using my $TicketObj = Loa

[rt-users] RT thinks this message may be a bounce

Hi RT Experts I am using RT 3.6.5. on a Fedora 9 Machine, everything is fine but on my few merged ticket i get the following error mail generated and sent to root user. on every reply this error mail generated. "RT thinks this message may be a bounce" could someone guide me where should i look

[rt-users] Creating my own Scrip conditions

Hi all, I have created a lib/RT/Condition/ZabbixEventStatusChange.pm which contains the following (pruned down to the relevant part): sub IsApplicable { my $self = shift; if ($self->TransactionObj->Field =~ /zabbix_event_status/) { return(1); } else { return(undef); }

[rt-users] Forwarding not shown in transaction history

Is the forwarding of messages supposed to be omitted from a ticket's history? That seems like an odd choice, but I just noticed their absence, and wanted to ensure that our setup is functioning properly. -- Cambridge Energy Alliance: Save money & the planet ___

Re: [rt-users] character encoding issues after updating

Thanks heaps! I read the README and UPGRADING instructions but somehow missed UPGRADING.mysql. Sorry for bothering you! Keep up the good work! -- Jac -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Mon 10/20/2008 3:46 PM To: Jac Gubbels GUBBELS Cc: rt-users@lists.be

[rt-users] Escelation and on-resolve scrip

Hi, I am using LinearEscalate each night to escalate tickets, but it also escalates tickets that are dependent on other tickets. I was thinking perhaps it was possible to reset a child ticket depending on the queues standard settings, as if it was just created. In otherwords, when the pa

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

Also, when I look at messages log it has this error every time I click on create: "RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113)" Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again f

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: > Also, when I look at messages log it has this error every time I click > on create: > > > > > > “RT: Couldn't get principal for not loa

[rt-users] Search result when searching content?

I have been doing the following search: ( Status = 'new' OR Status = 'open' OR Status = 'stalled' OR Status = 'resolved' ) AND ( Content LIKE 'test' ) This doesn't return tickets that have 'Test' and not 'test' in them. Shouldn't it return all tickets if using LIKE? Is it a bug, or is it a

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message-

[rt-users] RTx-EmailCompletion and RTFM incompatible?

Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx-EmailCompletion I no longer have RTFM showing in the RT interface.

Re: [rt-users] prevent AdminCC to get emails twice with NotifyActor=1

Dorothea, That's the very reason RT came up with turning OFF the actor. I don't think they can have it both ways. If they are doing the transaction, then they already KNOW they did it and RT STILL keeps the trans in history. You might have to write a scrip that examines the creator and

Re: [rt-users] Creating a hyperlink from _two_ custom fields?

Richard, I thought there was already a "hyperlink" connection ability available when setting up a CF called "Link Values To". Kenn LBNL On 10/20/2008 3:36 AM, Richard Hartmann wrote: > Apparently what I asked is not possible, by default. > > Would it make sense to create a feature re

Re: [rt-users] RT thinks this message may be a bounce

Rana, When you merged the initial ticket, did you merge it into a ticket in the same queue? Kenn LBNL On 10/20/2008 8:11 AM, Rana Tanveer wrote: > Hi RT Experts > > I am using RT 3.6.5. on a Fedora 9 Machine, everything > is fine > > but on my few merged ticket i ge

Re: [rt-users] Creating my own Scrip conditions

Richard, I'm not sure I understand WHY you are creating new conditions. If you are trying to create your own scrips for non-default situations, I would recommend setting the Condition to "User-defined" and coding the correct perl for that condition. I do not understand why you would wa

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

Sean, I was thinking more along the lines of the problem I had when I tried to add a new user and the LDAP authorization setting was on, ergo not allowing me to do so since I could not sign on using their LDAP. I don't using ticket locking or whatever. I'd have to look at it to see if

Re: [rt-users] prevent AdminCC to get emails twice with NotifyActor=1

On Mon, 20 Oct 2008 15:41:22 -0400, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Dorothea, > > > That's the very reason RT came up with turning OFF the actor. I don't > think they can have it both ways. If they are doing the transaction, > then they already KNOW they did it and RT STILL ke

Re: [rt-users] help with scrip

Violetta, I missed this thread. What are you trying to do? Kenn LBNL On 10/19/2008 11:53 PM, Violetta Wawryk wrote: > Hi Gene, > > good idea, thanks. But didn't work either. The scip is than always > applicable and always applies the customfield which it should not do. *args* > > I

Re: [rt-users] Creating a hyperlink from _two_ custom fields?

On Mon, Oct 20, 2008 at 21:44, Kenneth Crocker <[EMAIL PROTECTED]> wrote: >I thought there was already a "hyperlink" connection ability > available when setting up a CF called "Link Values To". Of course. I need to link to build a link from more values, though. I have CF.{reporting_host}

Re: [rt-users] Creating my own Scrip conditions

On Mon, Oct 20, 2008 at 21:50, Kenneth Crocker <[EMAIL PROTECTED]> wrote: >I'm not sure I understand WHY you are creating new conditions. Because I need to test on the status of CF.{zabbix_event_status} > If you > are trying to create your own scrips for non-default situations, I would

Re: [rt-users] RT Update and Bulk Update

I'm having a similar issue as described here, http://www.gossamer-threads.com/lists/rt/users/73096, and was wondering if it had been resolved i.e; some way to not send transaction notices for bulk update operations OR better still, to send a single message/digest, rather than umpteen individual mes

[rt-users] move to new server and upgrade

Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into t

Re: [rt-users] move to new server and upgrade

We recently performed this upgrade. What we ended up doing was installing 3.8.1 on the new server, dumping db from 3.6 server, importing it to 3.8 server, ran the db scripts to get it up to date. In our case, we're running MySQL, it is VERY important you follow the MySQL upgrade instructions, oth

Re: [rt-users] Creating my own Scrip conditions

Richard, I use something like this to test a CF Value: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; if ($trans->Type eq 'CustomField') {my $cf = new RT::CustomField($RT::SystemUser); $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Q

Re: [rt-users] Creating my own Scrip conditions

On Mon, Oct 20, 2008 at 23:38, Kenneth Crocker <[EMAIL PROTECTED]> wrote: >I even have some compound conditions in code. I find this MUCh easier > to maintain than fooling around in the directories. Just a thought. I will play with that tomorrow. Thanks :) Richard __

[rt-users] Problem with RT or REST?

Is anybody else experiencing this problem? http://rt.cpan.org/Ticket/Display.html?id=40200 Tickets I create with the REST module have their bodies (transaction content) set, but the messages sent by OnCreate claim that the transaction has no content... Thanks! -- Cambridge Energy Alliance: Save

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

On Oct 20, 2008, at 12:38 PM, Alex Young wrote: > Sorry for spamming the list a bit tonight, I’m just going through > all the outstanding support requests I have had from the RT users > that I haven’t been able to fix myself. > > I have a few extensions installed, but if I install RTx- > Ema

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 2

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

If you've got changes under local/, you might try moving those somewhere else temporarily, dumping your mason cache, and checking to see if the issue continues. On Mon, Oct 20, 2008 at 5:05 PM, Alex Young <[EMAIL PROTECTED]> wrote: > I just tried it again. > > If I load the RTx-EmailCompletion pl

[rt-users] Mandatory Standard Fields

Using 3.8.1... Would like to make some of the existing fields mandatory. In particular, Owner. For example, many tickets are being Resolved without actually Taking the ticket. Also, making the Subject mandatory. I saw a Javascript hack for this, but wondered if there was an easier way. Pri

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

On Oct 20, 2008, at 4:05 PM, Alex Young wrote: > I just tried it again. > > If I load the RTx-EmailCompletion plugin first, RTFM works, but > RTx-EmailCompletion doesn't. If RTFM is loaded first, the other > doesn't. > Very odd. It works fine here both ways, Set(@Plugins,(qw(RTx::EmailComplet

Re: [rt-users] Mandatory Standard Fields

zbigniew, I solved this by writing a global scrip that moves the creator of the transaction into the owner field when the ticket is resolved AND the owner = nobody. I do the same thing for when a ticket is opened. That way they don't have to do a "take" and THEN own open it. Kenn LBN

[rt-users] Specifying local users

Is RT meant to support the specification of RT users as recipients in forms by specifying their username? If not, why not? It seems a pretty obvious feature that most email systems support. If so, what's the likely suspect for it it being misconfigured? I've been specifying RT users as recipients

[rt-users] Safe to modify ScripActions table in database

I have manually added a row to the ScripActions table of the database. Is this a bad thing to do in terms of future upgrades? Is there a better way to make the changes? thanks Gordon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users C