Hard Disc full?!?
Torsten
2009/7/22 Juan Mas juan@gmail.com
For some reason, I can no longer create tickets in RT Helpdesk. When
I look at the logs I see the message below. Then I see a failed
insert into Groups. Does anyone know what this message is and how I
can fix?
For unprivileged users rt has a selfservice interface where unprivileged
user will be redirected to after login. to create a login (password) for
this users, have a look into the wiki and search for autogenerated password
or similar, which you can add to the autoreply template. this will sent to
Hi folks!
I have problems with the installation of RT 3.8.4 on Debian 5.
Running testdeps returns All dependences have been found.
My RT_SiteConfig.pm file looks like this:
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've
Hello,
MIME::WordDecoder is indirect dependency. There could be many reasons
why Unicode::Map is not installed on your system.
On Thu, Jul 23, 2009 at 1:23 PM, Thomas Fluchflu...@wyeth.com wrote:
Hi folks!
I have problems with the installation of RT 3.8.4 on Debian 5.
Running testdeps
Hm...during the fixdeps steps I recognized an error regarding the Core...MIME
Entries...I installed the MIME package (MIME Tools 6.x.x) as described in
another Mailing List Archive Mail.
Could this be the reason?
Ruslan Zakirov ruslan.zaki...@gmail.com 2009-07-23 12:07
Hello,
On Thu, Jul 23, 2009 at 2:13 PM, Thomas Fluchflu...@wyeth.com wrote
Hm...during the fixdeps steps I recognized an error regarding the
Core...MIME Entries...I installed the MIME package (MIME Tools 6.x.x) as
described in another Mailing List Archive Mail.
Could this be the reason?
May be,
Hi,
mail subject must contain the ticket id. Example suject: [RT_name #1234] bugfix
!!!
If you send this mail to mailgate and a ticket with id 1234 already exists a
new comment will be added to this ticket.
Contact me if you have any problems
Best regards,
Tariq
I'm still looking for a way to due this. Any suggestions?
-Mike
From: Michael Ellis
Sent: Monday, July 06, 2009 10:23 AM
To: RT-USERS
Subject: [rt-users] Allow selfservice users to choose their own DUE DATE.
I've got a queue set up for equipment booking requests. I'd like for
unprivileged
Nope. Actually had to do with InnoDB. All fixed. Thanks
On Thu, Jul 23, 2009 at 2:17 AM, Torsten
Brummtorsten.br...@googlemail.com wrote:
Hard Disc full?!?
Torsten
2009/7/22 Juan Mas juan@gmail.com
For some reason, I can no longer create tickets in RT Helpdesk. When
I look at the
On Thu, Jul 23, 2009 at 08:58:57AM -0500, Michael Ellis wrote:
I'm still looking for a way to due this. Any suggestions?
Either modify the SelfService interface to expose the Due field or
create a custom field and in a Scrip set the Due Date.
-kevin
-Mike
From: [1]Michael Ellis
On Tue, Jul 21, 2009 at 11:31:44AM +0200, Luca Villani wrote:
We're experiencing a strange behaviour on both our RT installation: when
someone reply (or comment) to a ticket (both via e-mail or via
webinterface) with a response containing some characters like
ª
(useful in Italian
On Tue, Jul 21, 2009 at 06:11:50AM -0400, Mchugh, Sean wrote:
I have a queue that records backup job status. When a notification
comes in for a successful job, I don't want to send out a Notify Admins
email (Global Scrip #4);
so, since I can determine a successful job based on the custom
On Tue, Jul 21, 2009 at 04:16:36PM +0530, Varun wrote:
I want one functionality like whenever any ticket from my one queue (i.e
24online level 2) is
escalated to higher queue ( QAFED ) mail should be fired to admin CC's of
QAFED queue that
ticket has been escalated to their
Hello,
I've just installed RT 3.8.4 and I see that it seems to lack a feature
that existed in the past.
In search options, there used to be a column that could be added, if I
remember correctly, it was called Take/Steal. Now, well, it's not
there anymore.
This column would show, in search
Hi;
RT-3.6.3 mysql mod_perl2
What is the best way to do select distinct(Organization) from Users
Order by Organization using the API
As far as I understand it $RT::Handle-FetchResult returns the first
value and one can only use FromSQL with the tickets table.Is there any
other hidden methods
The extension works rather well once you get past the caveats of the
formatting. With regard to the slimness of the documentation, it
doesn't mention those 'simple rules', which forced me to comb through
the code (which is rather clean) to determine the proper formatting
which led to the
Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?
Thanks,
Justin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Hi,
I am running RT under UTF-8 but for specific templates (sent to
devices which do not properly read this encoding), I'd like to be able
to specify ISO-8859-1 as the encoding to be used for the email.
I've tried several ways to do this in the header portion of the
template (Where To: From: and
Another question, though.. is there a way to strip out the email
commands from the content of the ticket as it shows up in Request Tracker?
-Rich
On 07/23/2009 10:56 AM, Rich West wrote:
The extension works rather well once you get past the caveats of the
formatting. With regard to the
Justin,
Don't grant it to everyone. Grant it to groups of Privileged users..
Kenn
LBNL
On 7/23/2009 8:00 AM, Justin Pratt wrote:
Is there a way to prevent a particular user from replying to tickets,
despite the ReplyToTicket right being granted to Everyone?
Thanks,
Justin
Hi RT,i'm not sure, so far i know not.
Pls. add all the time also the rt users llist.
torsten
2009/7/23 testwreq wreq testw...@gmail.com
Hello Torsten,
Is there a way the unprivileged users can view tickets without logging in?
Rgds,
rt
On Thu, Jul 23, 2009 at 2:20 AM, Torsten Brumm
Thanks Kevin,
I guess what I'm asking, is how do I modify the SelfService interface to
expose the Due field?
Mike
--
From: Kevin Falcone falc...@bestpractical.com
Sent: Thursday, July 23, 2009 9:22 AM
To: rt-users@lists.bestpractical.com
Subject:
One item that should be documented is that this extension cannot handle
spaces in the custom field names. Spaces causes it to break. :(
-Rich
On 07/23/2009 10:56 AM, Rich West wrote:
The extension works rather well once you get past the caveats of the
formatting. With regard to the
I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
On Jul 23, 2009, at 11:17 AM, Jo Rhett wrote:
I'm not trying to run RT standalone, why does it refuse to install
due to missing standalone dependancies?
I'm not trying to run RT standalone, why does it refuse to install due
to missing standalone dependancies?
SOME DEPENDENCIES WERE MISSING.
STANDALONE missing dependencies:
HTTP::Server::Simple = 0.34...MISSING
HTTP::Server::Simple::Mason = 0.09...MISSING
*** Error code 1
My
On Thu, Jul 23, 2009 at 11:22:19AM -0700, Jo Rhett wrote:
I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
We want it installed by default, as it's invaluable in debugging and
triage when your live,
So I just setup 3.8.4 as an install from source in its own directory
instead of using the FreeBSD port.
When I got done, I got a 404 error that wouldn't go away. RT log
indicated
[Thu Jul 23 19:57:45 2009] [warning]: [Mason] Cannot resolve file to
component:
All,
I would like to get started using RT for PM of a hardware, software integration
project. There has been talk on this list about
using RT for project management. However, I have not read much about how others
are doing it.
For instance, what is the most sensible way to set up queues? It
On Jul 23, 2009, at 11:48 AM, Jesse Vincent wrote:
On Thu, Jul 23, 2009 at 11:22:19AM -0700, Jo Rhett wrote:
I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
We want it installed by default, as it's
This patch was cribbed from somewhere else and improved, but it's
still not integrated into 3.8.4.Can we get this into 3.8.5 please?
--- lib/RT/Shredder/Plugin/Users.pm_orig2009-07-23
13:29:58.0 -0700
+++ lib/RT/Shredder/Plugin/Users.pm 2009-07-23 13:31:26.0
Bryan,
I've one acronym for you ITIL. It works for supporting huge dotcoms, all
the way to small projects. Typically you want queues that pertain to the
type of project that is being managed, you can spawn child tickets from
parent tickets for use if sending to different groups. etc... Google
Doesn't RT doesn't have enough perl module bloat?
And okay, I'll accept that answer if there was any documentation
explaining both how this helps, and how to use it ourselves...
You'd do better at engaging with developers if you were a little less
combative.
On Jul 23, 2009, at 1:40 PM, Jesse Vincent wrote:
And okay, I'll accept that answer if there was any documentation
explaining both how this helps, and how to use it ourselves...
You'd do better at engaging with developers if you were a little less
combative.
I am trying to help. But at the
Hi,
IS there a functionality on RT that can do this?
- I resolved a ticket Subject: Windows Patches or Subject: get and renew
certificates
- I'll do it again after a month.
- RT will re-open this ticket after a month.
Thanks!
Roehl
___
On Thu, Jul 23, 2009 at 01:46:23PM -0700, Jo Rhett wrote:
Thanks for the great work so far, but please document this stuff so
that we can help.
We'd love to have more help with documentation. If you're up for
updating the wiki with new information, we're always happy to answer
questions.
On Thu, Jul 23, 2009 at 01:21:46PM -0700, Jo Rhett wrote:
So I just setup 3.8.4 as an install from source in its own directory
instead of using the FreeBSD port.
When I got done, I got a 404 error that wouldn't go away. RT log
indicated
[Thu Jul 23 19:57:45 2009] [warning]: [Mason]
Is there a way to modify the default RT home page's display of the
Top 'N' Tickets I Own for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins..
Thanks!
-Rich
___
Is there any way to have rt-shredder delete users that aren't associated with
any tickets -and- aren't privileged?
Some of my privileged users might not be associated with a ticket at any given
time, but I still don't want them deleted.
Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
-Original Message-
From: William Graboyes [mailto:william.grabo...@theportalgrp.com]
Sent: Thursday, July 23, 2009 4:36 PM
To: ellin...@adi.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT for Project Management
Bryan,
I've one acronym for you ITIL. It
On Jul 23, 2009, at 1:55 PM, Jesse Vincent wrote:
Can you please send the ./configure invocation you used that generated
this error? I'm surprised I haven't run across this issue before.
Simple enough:
./configure --prefix=/u/rtweb/rt38 --with-web-handler=modperl2 --with-
my-user-group
Bryan,
RT (3.x ) is an issue tracking tool, not a Project Management tool.
There are no built-in charts and reports for such, as RT lets you devise
your own.
There are many Project Management (PM) and Portfolio Project Management
(PPM) tools out there, they cost a bit of money to either use
Just a word of warning - I have seen ITIL Gone Wrong, and I'm not sure
I've seen a bigger train wreck in my life than the implementation of ITIL at
my former employer. ITIL isn't bad. Nor is it a silver bullet. It's a
process model for running an IT organization within a business.
Regards.
RT-Extension-ToggleSuperUser is broken in 3.8.4 because the personal
toolbar moved from html/Elements/Header to html/Elements/
PersonalQuickbar.
Well not really a patch, but the fix is to rename local/plugins/RT-
Extension-ToggleSuperUser/html/Callbacks/ToggleSuperUser/Elements/
Header to
There is no such option at this moment except exteding Users plugin of
the shredder.
On Fri, Jul 24, 2009 at 1:18 AM, Tim Gustafsont...@soe.ucsc.edu wrote:
Is there any way to have rt-shredder delete users that aren't associated with
any tickets -and- aren't privileged?
Some of my privileged
Click edit then click link edit this search globaly.
On Fri, Jul 24, 2009 at 1:06 AM, Rich Westrich.w...@wesmo.com wrote:
Is there a way to modify the default RT home page's display of the
Top 'N' Tickets I Own for everyone? We would like to have a custom
field displayed there for everyone,
We're auto-deleting tickets after 5 years of inactivity, but it seems that in
the current implementation, auto-created SPAM users can never be
automatically deleted.
Unless the shredder could kill the user along with the ticket when
it's the only ticket that user has ever made;
and ideally
Demanding work be done by developers who kindly (ie for free) maintain
open source software, in my opinion, borders on being plain rude.
You are free to patch your own version of RT, or find alternative
software which falls more in line with your expectations for ongoing
development. The excuse
There is no such option at this moment except extending
Users plugin of the shredder.
Is there a suggestion box for new features? This seems like a pretty glaring
oversight. Surely mine can't be the only organization with privileged users
who aren't always attached to tickets.
I have about
See comments in the ticket you created.
On Fri, Jul 24, 2009 at 12:33 AM, Jo Rhettjrh...@netconsonance.com wrote:
This patch was cribbed from somewhere else and improved, but it's
still not integrated into 3.8.4. Can we get this into 3.8.5 please?
--- lib/RT/Shredder/Plugin/Users.pm_orig
Jo,
Let me give you simple advice. Don't attack developers, please.
Instead of proving that you're right, you started arguing and using
must word. Nobody in this community owes you anything. You didn't make
you case. Patches are not applied unless bug is obviouse, that's it.
In the ticket I
You're right, see your pain. I think member_of option in the Users
plugin can help with this issue. Try attached patch, documentation
included.
On Fri, Jul 24, 2009 at 3:24 AM, Tim Gustafsont...@soe.ucsc.edu wrote:
There is no such option at this moment except extending
Users plugin of the
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