Hi Ken its me again:
Have a look at share/html/Elements/ColumnMap
# This is scary and should totally be refactored -- jesse
my $COLUMN_MAP = {
id = {
attribute = 'id',
title= 'id', # loc
align = 'right',
value = sub { return $_[0]-id }
},
You
Hi,
Issue has been fixed.
Patch:
diff --git a/lib/RT/SQL.pm b/lib/RT/SQL.pm
index 799cf94..946a8ab 100644
--- a/lib/RT/SQL.pm
+++ b/lib/RT/SQL.pm
@@ -68,7 +68,7 @@ my @tokens = qw[VALUE AGGREGATOR OPERATOR OPEN_PAREN
CLOSE_PAREN KEYWORD];
use Regexp::Common qw /delimited/;
my $re_aggreg =
Hello
We are using RT 3.8.4.
When someone uses the Forward button within tickets, he can send the info to
some emails. But this information is not written in the ticket history, so
we don't know that this thing happen.
Is there some configuration, that this info will be also visible as a
Hi..
I have a report that gets generated daily and when RT emails me the report
the subject comes out
slight different, it inserts an exclamation point in the subject field:
ALL_MANAGER_REVIEW_RESOLV! ED
The actual report title is: ALL_MANAGER_REVIEW_RESOLVED
Anyone have a clue would could be
I've been searching around but unable to locate the correct parameters for
having more than one LDAP server to have EmailCompletion check against. Here's
the snippet from my RT_SiteConfig.pm:
Set($EmailCompletionLdapServer, dc01.corp.XYZ.com);
Set($EmailCompletionLdapBase,
I know I'm probably dreaming, but now that the mobile UI has wet the
appetite, I have a request to search RTFM with the mobile UI.
Currently it's not possible...is it something that's easily done? I'm not a
Perl guy, but I don't mind tinkering with code.
Thanks,
Steve
Roy,
Thanks. Yea. I think that Id should default to the left anyway, but what
do I know, huh?
I'll make that change.
Kenn
LBNL
On Tue, Oct 19, 2010 at 2:41 AM, Raed El-Hames raed.el-ha...@vialtus.comwrote:
Hi Ken its me again:
Have a look at share/html/Elements/ColumnMap
# This is
On 19 Oct 2010 11:52, Andrew Marosi wrote:
I’ve been searching around but unable to locate the correct parameters
for having more than one LDAP server to have EmailCompletion check
against. Here’s the snippet from my RT_SiteConfig.pm:
RTx-EmailCompletion doesn't support multiple LDAP servers
Thanks for the clarification Thomas.
Anyone have any ideas on how to accomplish the same result with a different
solution? Thanks!
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent:
Hi there, I followed the steps on the RT Wiki to Add a Format Toolbar to the
Wikitext Custom Field. While I have the tool bar and all of the buttons work
when I attempt to insert the image I simply see the words uploaded image
I am not sure what I did incorrect, unless I am supposed to store
Hello,
I am fairly new to RT, and am trying to get used to using it in my environment.
Is there an easy way for me to view which of my tickets have emails that are
unread? I find myself going into the main dashboard, and then checking tickets
multiple times a day to see if they have the
I have a list of values in a external data (SQL Server) and I want to
display them in a custom field as a drop down.
I was searching for the solution and found that
RT::CustomFieldValues::External can be used for it. But not sure where
to specify the data source. Can somebody please send me
Kristofer,
Change your RT_SiteConfig.pm file in /opt/rt3/etc to include this setting:
*Set($ShowUnreadMessageNotifications, 0); # turn off notice*
You'll need to bounce/restart Apache or your VM environment.
Kenn
LBNL
**
On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn
Kristopher,
You can set that to whatever you want as a Global default, but you can
reverse that on an individual basis in Preferences.
Kenn
LBNL
On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Kristofer,
Change your RT_SiteConfig.pm file in /opt/rt3/etc to include
Kenneth,
I'm sorry, I may have not been clear on my request. I do want it to show the
unread message notification. My issue with RT is that it doesn't have a
dashboard showing only Tickets that have unread messages so I can quickly go to
them. I find myself going into individual tickets to
Can you do a search with tickets that are last updated by someone
who isn't you?
Ken
On Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote:
Kenneth,
I'm sorry, I may have not been clear on my request. I do want it to show the
unread message notification. My issue with RT is
Hello Kristofer,
Try to use __UpdateStatus__ column in the format string you use for
that search. I know it's not the best way, but close to what you're
looking for.
On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn
kristo...@cybernetik.net wrote:
Hello,
I am fairly new to RT, and am
Hi,
Start from CustomFieldValuesSources config option. Read docs in
lib/RT/CustomFieldValues/External.pm and use
lib/RT/CustomFieldValues/External/Groups.pm as example. However
connecting to MS SQL server on *nix is kinda tricky, so I would
recommend you to use something in between, for example a
Applied, tested. Beautiful.
Thank you Ruslan.
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Tuesday, 19 October 2010 23:05
To: Stuart Browne
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 'Show
Hi,
I'm not sure why you need this. Doesn't sound like good idea to me.
If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.
If you want to allow users to change subject manually on reply then
you have to look into share/html/Ticket/Update.html and
I actually requested this as well, it would be incredibly useful.
I've tried making a scrip for making any correspondence extract subject tag of
the email (to RT) and move to ticket TITLE but no luck...
Kris Germann
Mentor, Sales Technical Support
Fibernetics Corp
Sent wirelessly from my
Hello,
You didn't notice RT version and browser you're testing with. I see change
in RT 3.8.5 that can be related. If you're not on that or newer version then
either upgrade or try to use the following patch.
http://github.com/bestpractical/rt/commit/c42465fb0d8443905deef2a9c58718c0331980f2
On
On Wed, Oct 20, 2010 at 2:16 AM, Kris Germann kris_germ...@295.ca wrote:
I actually requested this as well, it would be incredibly useful.
I've tried making a scrip for making any correspondence extract subject tag
of the email (to RT) and move to ticket TITLE but no luck...
I don't see how
Here
Is it possible to change/update the subject on a ticket when a user comments
or replies?
When I email a user via RT, the subject starting the initial correspondence is
set as the title of that ticket - title being what shows iin the queues (or
query results for tickets).
What I was
Improve the module to support multiple ldap servers.
Regards, Ruslan. From phone.
2010 10 19 21:24 пользователь Andrew Marosi amar...@lamparts.com
написал:
Thanks for the clarification Thomas.
Anyone have any ideas on how to accomplish the same result with a
different solution? Thanks!
Usually numbers are right aligned in tables, but it's not always followed in
rt.
Regards, Ruslan. From phone.
2010 10 19 21:15 пользователь Kenneth Crocker kfcroc...@lbl.gov написал:
Roy,
Thanks. Yea. I think that Id should default to the left anyway, but what
do I know, huh?
I'll make that
Any details on how this report is generated and send out of rt?
Regards, Ruslan. From phone.
2010 10 19 19:31 пользователь psminusauxf psminusa...@gmail.com написал:
Hi..
I have a report that gets generated daily and when RT emails me the report
the subject comes out
slight different, it
Ruslan,
I think that makes sense in most cases. The problem is, Ticket Id is not for
arithmetic expression. No addition, no decimal alignment, etc. just a
number. So it is used/displayed like it is a character so I think it would
at least LOOK better if it was aligned to the left. Just an
28 matches
Mail list logo
