In your screenshot, there is only one watcher listed, a
Requestor named David Toback. Requestors, CCs, and AdminCCs
are all Watchers of various types.
Will that not remove him completely, as the requestor?
(and was before with no repeat-login
issues). Not sure if this is related to this specific problem, or a separate
issue.
Rob Munsch
IT Administrator
PhillyCarShare
215-495-1040 x131
www.phillycarshare.org http://www.phillycarshare.org/
Our Vision: A Philadelphia in which
now (and also
seems a great deal faster than 3.8!).
-Original Message-
From: ruslan.zaki...@gmail.com
[mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Wednesday, May 11, 2011 6:40 PM
To: Rob Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
You should definintely check the link Ruslan mentions, and do a fair bit of
reading to get more comfortable with MySQL (not a bad idea in any event). Not
sure if you were quoting yourself verbatim, but if so, that command has several
issues with how you typed it. I'd bookmark the 5.* doc
/ and not /opt/rt3/). I’m stumped. Is
this a symptom of a common mistake, or I have done something strange?
Thanks…
Rob Munsch
IT Administrator
PhillyCarShare
215-495-1040 x131
www.phillycarshare.org
Our Vision: A Philadelphia in which non-profit car sharing
You know there's a bunch of schema changes between 4 and 3, right? :)
If you pointed RT4 software at the RT3 database, the upgrade process
changes the schema.
Well, yes; part of the process is running the upgrade scripts on the database,
which was done, and
guess if all else fails
can restore that and go back using the 3.8 install), ran the upgrade script,
and watched it tell me about 3.8.9, 3.9, etc, as they were applied.
On Wed, 2011-05-11 at 11:57 -0400, Rob Munsch wrote
Not that I saw.
From: Joshua Knarr [mailto:kna...@gsicommerce.com]
Sent: Wednesday, May 11, 2011 12:29 PM
To: Rob Munsch
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can't connect to old DB
On Fri, May 22, 2009 at 10:01 AM, Eric Chatham echat...@broadvox.netwrote:
No, the CPAN install is just fine, it just wasn't clear what you had
done.
Thank you for replying. I'm still having a problem getting this to work.
I tried doing a tethereal capture. No packets are recorded in the
On Fri, May 22, 2009 at 2:12 PM, Rob Munsch rob.mun...@gmail.com wrote:
On Fri, May 22, 2009 at 10:01 AM, Eric Chatham echat...@broadvox.netwrote:
No, the CPAN install is just fine, it just wasn't clear what you had
done.
Thank you for replying. I'm still having a problem getting
Good your-time-here, list:
I have
Set($MessageBoxRichText, 1);
Set($PreferRichText, 1);
yet all messages coming in - or going out! - are plaintext. I can compose
something using the wysiwyg bar, but none of the formatting is kept. Worse,
everything seems to be double-spaced, making every
On Fri, May 22, 2009 at 2:39 PM, Lamers, Dan dlam...@elcan.com wrote:
Set($TrustHTMLAttachments, 1);
Aha. I hadn't noticed this before, and i strongly suspect that'll do it.
Thanks!
--
/chown -R us:us /yourbase
___
On Fri, May 22, 2009 at 3:36 PM, Eric Chatham echat...@broadvox.net wrote:
On May 22, 2009, Rob Munsch wrote:
I'd suggest putting this in your SiteConfig,
Set($LogToSyslog, 'info');
Set($LogStackTraces, 'debug');
and starting up, trying to log in, then checking the logs.
Thank
On Fri, May 22, 2009 at 4:18 PM, Eric Chatham echat...@broadvox.net wrote:
On Friday, May 22, 2009 15:58, Rob Munsch wrote,
Most likely in
/var/log/
There is nothing listed in /var/log.
er...
I'm thinking you should probably tell us more about your system setup in
general
I'm trying to use s/^0*// in my CF template to strip out leading 0s from a 4
to 6 digit string.
Some of them don't have leading 0s, some do; sometimes they are 4-6 digits
and i need all of them; sometimes they are 6 digits with one or two leading
zeroes i have to get rid of.
using
On Tue, May 19, 2009 at 12:19 PM, Rob Munsch rob.mun...@gmail.com wrote:
I'm trying to use s/^0*// in my CF template to strip out leading 0s from a
4 to 6 digit string.
Some of them don't have leading 0s, some do; sometimes they are 4-6 digits
and i need all of them; sometimes they are 6
Hello,
The wiki entry for this has a fair amount of code, but no information about
where to get it or how to get it running. CPAN doesn't think it exists.
ConfigureEscalation on the wiki says
EscalatePriorityLinearhttp://wiki.bestpractical.com/view/EscalatePriorityLinear.pm
can be copied to
Hello list,
My RT project was stalled for a bit. I went to look how it's been doing...
and it isn't. I haven't touched it in a while, so i'm not sure what to
trace this back to. I fixed it, but i'd like to know what happened.
I'm seeing this in the logs:
---
May 14 09:39:29 data
On Tue, Mar 10, 2009 at 4:00 PM, Tom Lahti t...@bitstatement.net wrote:
punctuation in between words. It's called camel casing because it is a
style heavily used in the Camel Book, which is O'Reilly's book on perl
(which has a picture of a camel on the cover). And as you know, RT and
On Tue, Mar 10, 2009 at 3:55 PM, Kenneth Marshall k...@rice.edu wrote:
absolutely nothing to me. I have no idea what a CamelCaseNameOfNewPage
...
It will create the new page but there can not be non-word characters.
For example, I used PostgreSQLFullText for my page on full-text
That's camel
Presently we have several servers which send a notification email to our
RT instance. I just wondered does anyone no of a way that we can prevent
auto-replies and resolved emails going to these email addresses. The reason
Hi Aaron,
I believe this is what you are looking for:
On Mon, Mar 2, 2009 at 1:32 PM, Dhrakar basti...@acsalaska.net wrote:
Hello All,
I'm having a heck of a time getting a couple of plugins to work with RT
3.8.2. I've got RT up and running, but whenever I try to add the
Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
I'm don't
On Tue, Feb 24, 2009 at 9:08 AM, Stephen Turner stur...@mit.edu wrote:
On Tue, 24 Feb 2009 09:06:45 -0500, George Beitis
george.bei...@googlemail.com wrote:
That means that if a ticket they requested is not owned by them they
wouldn't be able to see it right?
That would depend on your
On Mon, Feb 23, 2009 at 6:14 AM, Mike Peachey mike.peac...@jennic.com wrote:
This is an invalid way to define extensions as each declaration will
override the previous. You should use, for example:
This is one of the things that tripped me up when i first tried to get
ExternalAuth working. I
I have this working in my RT 3.8.2 installation. It isn't a very busy system
and I have yet to notice any performance issues. We only get about 50
tickets per day and it has less than 5000 tickets in the system.
This has been working. Incoming tickets are scanned for CFs, then
merged when
On Fri, Feb 20, 2009 at 11:14 AM, Raed El-Hames r...@vialtus.com wrote:
What happens if you create the ticket first, then update /modify it adding
the CF and link relationship after ..
I'm not sure what you mean; this is the chain of events already. The
ticket comes in, and
I noticed this in ExternalAuth's .08 patchnotes:
* html/Callbacks/ExternalAuth/autohandler/Auth
Modified the log message regarding the RT-3.8.[01] plugin
bug from error level to debug level and modified the text
of the message to be more clear for RT-3.8.2+ users.
and
Mr. Evans first posted about this 11/08. In archives, i see no
replies to the thread. I haven't heard anything either, and can't
find anything but Greg's original post on the web. If this is a taboo
subject or something, please let me know, but i'd really like to be
able to do this :).
Thanks,
skipped list again, sorry mike
On Wed, Feb 18, 2009 at 11:58 AM, Mike Peachey mike.peac...@jennic.com wrote:
However... I'm running .08 and RT 3.8.2, and while debugging something
else, i noticed this:
Feb 18 11:29:33 data RT: Reloading RT::User to work around a bug in
RT-3.8.0 and RT-3.8.1
i am incapable of clicking reply-all today
i blame the weather.
On Wed, Feb 18, 2009 at 1:37 PM, Tom Lahti t...@bitstatement.net wrote:
All good points. I guess what i need to balance against this is: will the
fragmentation continue to worsen? Is it inevitable that performance will,
at some
On Tue, Feb 17, 2009 at 4:19 PM, Krishnamurti L. L. V. Nunes
krishnale...@gmail.com wrote:
Hello world!
Hello!
Whenever I have the line:
PerlRequire /opt/rt-3.8/bin/webmux.pl
in my apache config file, apache crashes with the error:
[error] Can't locate object method Config via package RT
On Wed, Feb 18, 2009 at 4:15 PM, Jeremy Burke jbu...@crypticstudios.com wrote:
I have this working in my RT 3.8.2 installation. It isn't a very busy system
and I have yet to notice any performance issues. We only get about 50
tickets per day and it has less than 5000 tickets in the system.
Hello,
I've been using the mysqltuner script to check up on things, tune mem use to
our resources, etc. One thing remains consistent: no matter what i have
things set to, within a few hours of restart or full stop / start (at most),
the Attachments table becomes fragmented. Here's the most
forgot to cc the list again :P itchy send finger, sorry Gene.
On Fri, Feb 13, 2009 at 11:41 AM, Gene LeDuc gle...@mail.sdsu.edu wrote:
I think I'd write a perl script to read each ticket and then e-mail it back
to RT. Not very elegant and a significant bump in your mail server's
workload, but
On Fri, Feb 13, 2009 at 1:48 PM, Drew Barnes barne...@ucrwcu.rwc.uc.edu wrote:
use the API to re-run those transactions
I have to confess, after some time googling and looking over the wiki,
that i cannot figure out how to do that :(.
--
/chown -R us:us /yourbase
gle...@mail.sdsu.edu wrote:
If you speak perl, I'll be happy to send you a copy of a script we use that
would illustrate getting ticket info using the API. If you don't speak
perl, then I wouldn't recommend learning it with this script or this
project.
At 02:17 PM 2/13/2009, Rob Munsch wrote
Mornin',
I found a post from a ways back asking how to do this, with a
nonfunctional scrip code. The OP wants to do what i want to do:
What I am trying to do now, is on each ticket submission, Extract
that [Custom] field
and then check to see if there is another ticket that has that same number
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before enabling it.
Go not to the docs for counsel, for they will say both no
On Thu, Feb 5, 2009 at 3:47 PM, Jesse Vincent je...@bestpractical.com wrote:
On Tue 3.Feb'09 at 22:37:59 -0500, Isaac Vetter wrote:
The docs for 'LogStackTrace' have been updated as follows. How do
folks feel about the new notice?
If set then logging will include stack
traces for
On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
Hello list,
After some initial confusion, i realized that a user's 10 latest
block gets the 10 latest tickets, and THEN filters it for what queues
that user is allowed to see - sometimes resulting in 4 tickets, or 1
ticket, or no tickets at all!
I'm not sure how, or if i can, change this
Hello list,
After upgrading to 3.8.2 and RT::Authen::ExternalAuth 0.08, it seems
the module doesn't load. Debug level logging shows autohandler
processing logins, not the plugin. When logged into RT as the root
user and checking the Sys Config, i see:
Regexp::Common::delimited v2.106;
RT
(sent this direct to Kevin, oops. Here's for the archives and my
fellow Perl novices:)
The first line in my SiteConfig.pm is
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
and the rest of the config seems to be honored (the next line is the
Set for ECFV, frex, and that's working well).
While by no means an expert, i noticed some stuff:
In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading
enabled, 4x256MB
Performance Metrics -
[!!] Maximum possible memory usage: 1.2G (120% of installed RAM)
On Thu, Jan 29, 2009 at 12:39 PM, Mike Peachey mike.peac...@jennic.com wrote:
I will be working on functionality for EA 0.09 whereby it will lookup a
user on reception of e-mail, determine if an account already exists with
one of the available e-mail addresses in their LDAP service and if so
Hello,
I've been looking at past discussions about this plugin, and it looks
like this should have been addressed, so maybe it's my regex. But it
seems like a pretty simple one, so...
I saw some patches for ECFV being modified to iterate thru all
attachments. Is this in the current version on
the CFs that won't parse: logs are acting like no
match is found, but everything i test the regex with on the email body
gets the number i want.
On Wed, Jan 28, 2009 at 1:27 PM, Rob Munsch rob.mun...@gmail.com wrote:
Hello,
I've been looking at past discussions about this plugin, and it looks
(i think i sent this to nowhere earlier today - apologies if i didn't).
Hello,
I've been looking at past discussions about this plugin, and it looks
like this should have been addressed, so maybe it's my regex. But it
seems like a pretty simple one, so...
I saw some patches for ECFV being
Hello,
I've created a tickets CF for a value, and under Applies To have checked
the queue i want it to be in. The other queues i do not want it to appear
in are unchecked. However, the CF still appears on every ticket in every
queue.
Custom fields for Queues, not Tickets, doesn't seem to be
it right, i'll post.
On Fri, Dec 26, 2008 at 4:45 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
Goto Global- Custom Fields - Tickets - and uncheck the CF.
On Fri, Dec 26, 2008 at 11:48 PM, Rob Munsch rob.mun...@gmail.com wrote:
Hello,
I've created a tickets CF for a value, and under
://wiki.bestpractical.com/view/ExtractCustomFieldValues
On Fri, Dec 26, 2008 at 5:01 PM, Rob Munsch rob.mun...@gmail.com wrote:
Aha, i see. I thought that would make it unavailable completely; i see
now it's independent of the queue's applies-to settings. Thanks!
If anyone else has come across
Custom Field Values is now a selectable scrip
action.
On Fri, Dec 26, 2008 at 6:04 PM, Rob Munsch rob.mun...@gmail.com wrote:
On Ubuntu, should i ignore CPAN and get the debian makefile it mentions?
The install didn't throw any errors, but i do not see the action even after
adding the plugin's
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