We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8
version. The approval process seems to have changed at least somewhat, our
previous approval system did not work until I rebuilt it in the new version.
I am getting stumped, however, on the templates for the approval queue.
We have an RT system and recently upgraded to 4.2.3 from an older 3.8.8
version. The approval process seems to have changed at least somewhat, our
previous approval system did not work until I rebuilt it in the new version. I
am getting stumped, however, on the templates for the approval queue.
On Fri, Feb 01, 2013 at 09:31:53AM -0700, Don Beethe wrote:
Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets
coming to our sysadmin queue. Some are for accounts on servers which
require management
approval. We need to request approval
Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets coming to our sysadmin queue. Some are for accounts on
servers which require management approval. We need to request approval only
on those tickets, not all tickets in the sysadmin queue. Is this
Dear All;
We are using RT 3.8.4 for a couple of years and now we are trying to
implement and operate an Approval Mechanism for our queues. Unfortunately I
could not find a step-by-step guide or a complete tutorial for this purpose
and I tried to follow what I have found on wikia and the forums
Hi rt-users,
What permissions must I give to a certain user/group to enable the
'Approval' left-hand-nav menu item?
I had the link for my ApproverCA user but after discussion with the
client I found that this user needed much more restricted rights. I
restricted the rights for this user to
Found it. It was a global setting.
Configuration Global Group Rights $mygroup ShowApprovalsTab
Cheers,
Alister West alis...@gossamer-threads.com
http://www.gossamer-threads.com
What permissions must I give to a certain user/group to enable the
'Approval' left-hand-nav menu item?
RT
I need to create multiple approval tickets based on content in custom
fields of the parent ticket. Tickets are being created based on the
custom field content, approvers are being specified from another custom
field. If multiple approvers are specified, multiple tickets are
created.
I've
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner
of the parent request gets double notifications. The first is from the
templates:
Approval Passed
: [rt-users] Approval Queue Approved/Rejected Templates and Parent
Request Correspondence
On Tue, Mar 02, 2010 at 11:33:24PM -0600, Foggi, Nicola wrote:
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner
of the parent request
Hey Everyone,
So we're utilizing approvals, and when an approver approvals or rejects a
request, the owner of the parent request gets double notifications. The
first is from the templates:
Approval Passed
All Approvals Passed
Approval Rejected
the 2nd email is the fact that it puts the
I should of mentioned it's 3.8.6...
-Original Message-
From: rt-users-boun...@lists.bestpractical.com on behalf of Foggi, Nicola
Sent: Tue 3/2/2010 11:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Approval Queue Approved/Rejected Templates and
ParentRequest
I have set up the approval queue for our change control. Everything seems to
be fine, except two things.
1. When a manager approves a ticket, the email to the original ticket owner
or requester never goes out.
I have a template;
name: Approval Passed
Desc: Notify Requestor that their
I have the approval process working. Here is my template that creates
the 2 approval tickets in the __Approvals Queue.
===Create-Ticket: manager-approval
Depended-On-By: TOP
Subject: Approval of { $Tickets{'TOP'}-Subject( ) }
Queue: ___Approvals
Type: approval
Owner: mana...@company.com
Hello,
I set up a Create Tickets script, and the approval ticket is created, but
no emails is ever sent to the approvers.
I tracked down in RT::Approval::Rule::NewPending, in commit, this code:
# first txn entry of the approval ticket
local $self-{TransactionObj} = $to;
On Wed, Oct 14, 2009 at 02:43:22PM -0400, Mathieu Longtin wrote:
Hello,
I set up a Create Tickets script, and the approval ticket is created, but
no emails is ever sent to the approvers.
I bounced your mail into the bug tracker and asked the developer
responsible for the code to comment.
I changed Notify Owner to Notify AdminCCs, that seemed to fix it.
I'm noticing that the whole Approval thing is kind of clunky.
Another problem I encountered:
When a member of a group approves of a ticket, the owner is not changed, so
the email looks like Ticket approved by Nobody.
The whole
Hello-
We are testing an upgrade from 3.6.0 to 3.8.2. We have a scrip/template running
on our Changes queue to create an approval ticket in the ___Approvals queue
upon creation. This is not working if the ___Approvals queue is disabled. It
will only create tickets in enabled queues (I have set
Hi Ton,
correspondence is also saying that Nobody has approved the
ticket (what looks silly in my opinion).
you should in fact set the owner of the approval ticket in your
template, so the owner is notified of the approval and can
perform the approval action.
I have a global scrip that set
I'm currently testing the approval system in RT 3.8.2
In the Gerneral queue I've created a template that creates a ticket of
type approval in the ___approval queue. This is working properly and I
can see the ticket in the approval list and can approve/reject it. When
I approve the approval
hi every one,
i'm new on RT and i'm trying for my company to setup RT with approval
mechanism...
i'm actually using RT 3.8.1
i followed instruction here :
http://wiki.bestpractical.com/view/ApprovalCreation
when i create a ticket on queue 'request' a ticket is created on queue
'approval' ..
Hi Andro
The steps you showed seems ok.
I suggest you check the following:
1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
(If an approval is rejected, reject the original and delete pending
approvals )
is in the current scrips.
2. check the log to see if something weird
Hi sunnavy
1 I checked the scrip, my RT seems to have it. Some info are below:
(1) my RT view
http://www.nabble.com/file/p19986078/10.png
(2) Custom action preparation code(copy from RT web interface):
# --- #
return(0)
Hi sunnavy
I show you my practice as below(some image files):
Step 1. I create an ticket
http://www.nabble.com/file/p19951001/1.png
Step 2. Result of creating ticket (including the Links)
http://www.nabble.com/file/p19951001/3.png
Step3. Ticket in the queue(pending approval)
Hi sunnavy
Thanks for your respone.
But I didn't make this mastake, because I had read the manual:
http://wiki.bestpractical.com/view/ApprovalCreation
My problem is the process logic: When an approval is rejected, its original
ticket should be rejected automatically.
In my enviroment, When I
Hi Andro
try to move the line Depended-On-By: TOP out of the Content: ...
ENDOFCONTENT block, e.g. move it above the Content: ... line.
This should fix the problem.
Good luck!
On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
Hi all
According to the book: RT Essentials page 94. It say : Once
Hi,
OK, I've read the wiki on Creating Approvals In RT and
ManualApprovals...
Although I have a hard time figuring out what needs to be done.
The Manager wants the ability for his staff to send emails to nsapprove
And for him to receive a notification for this email that gets put in
the
I have set up an approval queue that works great with one small issue. When
I approve a ticket and add notes my notes show up two times in the original
ticket. So if I type This is ok to do I will get:
URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86
this is ok to do
URL:
I have set up an approval queue that works great with one small issue. When
I approve a ticket and add notes my notes show up two times in the original
ticket. So if I type This is ok to do I will get:
URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86
this is ok to do
URL:
Hi Alexandre,
try this:
Content: Content: {$Transaction-Content('TOP')}
Torsten
2007/1/23, Alexandre de Medeiros Ribeiro [EMAIL PROTECTED]:
Hey all,
how can i put on approval's tickets the body of the main tícket.
i tried {$transaction-Content()} but this option doesn't refers to
Hey all,
how can i put on approval's tickets the body of the main tícket.
i tried {$transaction-Content()} but this option doesn't refers to
the main tícket.
Tks,
Alexandre
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Hi there,
The goal I am trying to establish is getting change management
implemented in RT 3.0.12. This actually means that tickets should be be
approved before the change request gets into the pending changes queue.
For this purpose I set up 4 queues:
Change - 1. Open for review
Hello - I have looked in the regular .html docs for a description of
'Approval' mechanism, and then the wiki, which did actually describe
Approval (good thing!) - as I understand now, 'Approval' is a queue
that one has to create, and then generate tickets based on the event
of a new ticket
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