Hi,
Our RT installation has recently had a large influx of new queues and
groups, and I'd like to delegate some of the day-to-day maintenance of
things to certain people within those groups so that I'm not doing
data entry for everyone.
For each logical group of folks, I've created an "Admins"
pls ignore. those CF's are not the ones needing updating. something else
is up
On 09/12/16 20:49, Woody - Wild Thing Safaris wrote:
HI All,
I'm trying to set a custom field on create using the headers
X-RT-Command: CF.{PNR}: 12345678
X-RT-Command: CF.{Surname}: Bloggs
logs show:
[7552]
HI All,
I'm trying to set a custom field on create using the headers
X-RT-Command: CF.{PNR}: 12345678
X-RT-Command: CF.{Surname}: Bloggs
logs show:
[7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command customfield{pnr}
=> 12345678
I added the ShowACL and ModifyAcl permissions to the admincc, even tried
assigning them to the user manually, even as a global right, but still i
can't see the system groups.
--
View this message in context:
Finally resolved it. I decided to turn on all rights to the user on a
global level and turning them off one by one.
Turns out i had to enable SeeQueue as a global right.
I am thinking unprivileged, privileged, everyone are internal groups
therefore i needed the permission.
However, now the user
On Fri, Sep 26, 2014 at 06:12:13AM -0700, fleon wrote:
Turns out i had to enable SeeQueue as a global right.
I am thinking unprivileged, privileged, everyone are internal groups
therefore i needed the permission.
SeeQueue or SeeGroup?
If you really fixed this with SeeQueue, then your complaint
I am very sorry, you are right, i had to enable SeeGroup.
I am glad that you see that this can be improved. I filed bug 30416.
http://issues.bestpractical.com/Ticket/Display.html?id=30416
--
View this message in context:
Hello, i am having a hard time setting permissions correctly. I have a queue
for the development guys, created a group for the developers to join.
I want one of those developers to have rights to administer everything
relating to that queue. So i added the user to the group, gave permissions
to
i decided to enable ShowConfigTab and then revoke all rights on the
privileged group to the other queue. That other queue only has rights for
requesters and users of their own group.
So far i think it's working, the user sees all menus but can only see his
queue, can't create or modify other
Ray,
Yep. It also depends on where you saved those group searches and the
Group permissipns you gave to members of those groups. Group permissions
are different than Queue/Ticket permissions.
For example, you could give members of Group 2 the rights to see/modify,
load, etc Group2 searches but
How do you restrict a user from seeing a specific queue even exists? How do
you restrict a privileged account from seeing anything other than the tickets
they have requested?
Josh,
For Queues, don't grant any permissions for Queues at the Global level.
Grant them for Roles or User-defined groups.
for restricting privileged users from seeing tickets they have NOT
requested, then grant ShowTicket to the Role of Requestor, either for a
specific Queue or GLobally, if you
Hi All -
Looking at the new permissions (rights) screen in 4.0.6 and it looks really
good! Although it has me a little confused. It looks like on any rights
page i see General Rights, Rights for Staff, and Rights for
Administrators. What deems someone staff and/or administrators and
who does
On Fri, Jun 8, 2012 at 7:51 PM, Max McGrath mmcgr...@carthage.edu wrote:
Hi All -
Looking at the new permissions (rights) screen in 4.0.6 and it looks really
good! Although it has me a little confused. It looks like on any rights
page i see General Rights, Rights for Staff, and Rights for
Greetings,
We are working towards migrating our RT installation from v3.8.7 to v4.0.4, but
have encountered an issue with permissions. We have a queue(maintenance) that
gets many requests daily and often fills up the Newest Unowned section of the
RT at a Glance. In v3.8.7 we were able to
On 01/04/2012 04:07 PM, Poulter, Dale wrote:
In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I missing something obvious? Thanks.
I'm betting you don't actually have the same rights
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] permissions in v4 versus v3.8.7
On 01/04/2012 04:07 PM, Poulter, Dale wrote:
In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I
I figured out what I was doing wrong. Thanks, Kenn.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, November 25, 2011 5:25 PM
To: RT User List
Subject: Re: [rt-users] Permissions question
Mike,
I'm
Thanks, Kenn. That worked.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, November 23, 2011 4:28 PM
To: RT User List
Subject: Re: [rt-users] Permissions question
Mike,
The correct navigation would
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
mja...@guesswho.com
Sent: Friday, November 25, 2011 10:29 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Permissions question
Thanks, Kenn. That worked.
From:
rt-users-boun
] Permissions question
** **
Thanks, Kenn. That worked.
** **
*From:* rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth
Crocker
*Sent:* Wednesday, November 23, 2011 4:28 PM
*To:* RT User List
*Subject:* Re: [rt-users
RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As
root, I went to Tools..Configuration..Groups and selected my group. I tried
different combinations of Group and User Rights, but still the group members
can't see/create/delete Saved Searches.
Also, when logged in
Mike,
The correct navigation would be Tools-Config-Global-Group Rights where
you then pick a system group, role, or add a User-defined Group.
Kenn
On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.com wrote:
RT 4.0.4 How do I give a group rights to create/delete/view Saved
Searches? As root,
...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of josh.cole
Sent: 01 September 2011 00:29
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Permissions problem. Cannot view queues/tickets or
make changes to config as super user
Permissions problem. Cannot view queues
...@lists.bestpractical.com] On Behalf Of josh.cole
Sent: 01 September 2011 00:29
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Permissions problem. Cannot view queues/tickets or
make changes to config as super user
Permissions problem. Cannot view queues/tickets or make changes
September 2011 00:29
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Permissions problem. Cannot view queues/tickets or
make changes to config as super user
Permissions problem. Cannot view queues/tickets or make changes to config
as
super user. I am logging in as root. Not sure what
Hi,
I have a new install of RT and would like to change the default
RT-at-a-Glance for everyone.
I followed the instructions on the wiki here and I have it working for
the root user.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
I created a 'support' group and added 4 users
I found my Permission setting and now everything works as expected.
It was the global config that I needed to change.
Config _Global_ Groups Privileged ShowSavedSearches.
I have updated the wiki to make this more clear.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
Cheers,
Alister,
What we did was grant all the Search privileges (Show, Save, Modify,
etc) *Globally
to all Privileged *
Users. This did *NOT* affect Personal Searches. For Groups, it allows those
rights *IF AND ONLY IF* they are a *member of said group*. By doing it this
way, we saved ourselves a *WHOLE
Quick perms question.
I have a group of users that I would like to restrict the tickets that they can
see to tickets they are listed as an admincc on. Thus they would get a limited
view of the queue. Based on my testing this doesn't seem possible, but I
thought I would at least pose the
Todd Chapman schrieb:
It is possible without a special queue, and it's not that hard. :)
OK, can you point me to where this is described?
Or describe it yourself?
Because I was looking for it very long in the wiki and couldn't find it ;-)
Best Regards,
Rainer
I described it very early in this thread. Basically:
1. create a group for each customer.
2. create a scrip that assigns that group as a Cc to the ticket when
the ticket is created.
3. give ShowTicket to the Cc role.
On Tue, Jul 15, 2008 at 12:19 PM, Rainer Duffner [EMAIL PROTECTED] wrote:
Todd
:[EMAIL PROTECTED]
Sent: 11 July 2008 18:39 PM
To: Braam van Heerden
Cc: [EMAIL PROTECTED]
Subject: Re: [rt-users] Permissions by custom field
Braam,
I'm a bit confused. Your subject line mentions
permissions and I don't see that question here. As to Custom
Fields, what
Braam van Heerden schrieb:
Kenneth,
Todd Chapman sent some suggestions I will try.
I will try to be a bit more clear in my problem statement:
I solved this by creating a queue for the customer and making one user a
privileged user for that queue only.
So he can see all tickets.
It is possible without a special queue, and it's not that hard. :)
On Mon, Jul 14, 2008 at 9:25 AM, Rainer Duffner [EMAIL PROTECTED] wrote:
Braam van Heerden schrieb:
Kenneth,
Todd Chapman sent some suggestions I will try.
I will try to be a bit more clear in my problem statement:
I
Roy,
Here's the reply from Todd:
--
your clients are the requestor of the ticket? if so just give the
Requestor role ShowTicket. if every employee of a particular client
needs to see each ticket you may have to create a scrip to add the
client's group as
:)
Braam van Heerden
Conversant Systems (Pty) Ltd
Tel: +27 11 782 2930
Cell: +27 82 336 4643
Skype: braamvh
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 11 July 2008 18:39 PM
To: Braam van Heerden
Cc: [EMAIL PROTECTED]
Subject: Re: [rt-users
Cell: +27 82 336 4643
Skype: braamvh
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 11 July 2008 18:39 PM
To: Braam van Heerden
Cc: [EMAIL PROTECTED]
Subject: Re: [rt-users] Permissions by custom field
Braam,
I'm a bit confused. Your subject
Greetings,
After reading the permissions wiki I still can't figure out how to
achieve what my MD wants. Please excuse me if this is described there.
I am still fairly new at RT and the permissions system.
We have a queue called Support where all our product support requests
from clients go
I applied a mod to the ShowPeople Element on a ticket that uses
%$UserObj-WorkPhone% to display the requestor's phone number.
Only people with full admin access to the RT system can see the phone
number. I looked through the permissions and did not see anything
obvious that allows us to
I was just updating the FreeBSD port to rt 3.6.2 and finally got
around to digging into why there are funky file permissions on the
etc files. For some reason they are all set to 0500 permissions, but
not a single file there needs to be executable... Shouldn't they get
0400 instead?
On Dec 19, 2006, at 3:32 PM, Vivek Khera wrote:
I was just updating the FreeBSD port to rt 3.6.2 and finally got
around to digging into why there are funky file permissions on the
etc files. For some reason they are all set to 0500 permissions,
but not a single file there needs to be
Hi list,
I wrote a script to pull all our user information from out directory
into RT. Information such as Phone Numbers etc.. that kind of thing.
All this information can now be viewed from the root account but not
from the other privileged accounts.
What permission do i need to give to the
Hi all. I have a queue called Sales with the following group rights:
Everyone:
CreateTicket
ReplyToTicket
SeeQueue
Sales:
ModifyTicket
OwnTicket
ReplyToTicket
ShowOutgoingEmail
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc
However, users in the Sales *and* Everyone
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Tuesday, August 01, 2006 2:38 PM
To: RT-List Users
Subject: [rt-users] Permissions Problem
Hi all. I have a queue called Sales with the following group rights:
Everyone:
CreateTicket
ReplyToTicket
Hello,
I am trying to set a custom field based on an
incoming mail. Part of the code looks like this:
my $CF_Obj =
RT::CustomField-new($RT::SystemUser);
my $cf_name = Skill;
$CF_Obj-LoadByName( Name = $cf_name, Queue
= '0',);
my ($retcode, $msg) = $CF_Obj-AddValueForObject(
Object
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