On Jul 2, 2007, at 4:47 PM, Thomas Hecker wrote:
Hi to all,
i have the problem, that a reminder does not re-open a ticket. It
keeps
standing in the list of reminders, but does not open a ticket, when
the time
for it has come.
That's not specced behavior, but it could be pretty easily
On Jun 22, 2007, at 3:44 PM, Dando - Email.it wrote:
John Arends wrote:
I found the problem in the database, and the ticket had been moved to
another queue. Changing the queue for the reminder to match solved
the
problem.
This is a bug then. If a ticket is moved to another queue, its
On Jul 4, 2007, at 5:17 AM, Alain Sips wrote:
Hello,
I looked for previous posts regarding this problem, but couldn't
seem to find any, so I'll try my luck here :-)
I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be
working fine, except 1 queue.
There is a queue called Messina
I'm pleased to announce the immediate availability of RT 3.6.4:
You can download this version of RT from:
http://download.bestpractical.com/pub/rt/release/rt-3.6.4.tar.gz
Best,
Jesse
MD5SUMS:
b7a42c308a07b1f7a496d4d816bb87cc rt-3.6.4.tar.gz
74bf36584c34db8cd4c0b5425ccba92e
On Jul 6, 2007, at 6:08 AM, Richard Ellis wrote:
Hi Jessie,
Thanks, the error changes but it still doesn't work properly. Don't
even know where to begin to look for this error:
System error
error: Can't use string () as a HASH ref while strict refs in
use at
I've just released the first version of RT-SimpleGPGVerify, a very
basic tool for RT 3.6 (and possibly 3.4) that checks GPG Signatures
on incoming messages and displays the results in RT's UI.
Soon, you'll be able to download it from http://search.cpan.org/
~jesse, though for now you should
On Jul 11, 2007, at 4:34 AM, Andrew Lewis wrote:
Ok well as it turned out 3.6.4 is in Blastwave testing already so
I installed that. Error message generated looks very similar (txt
file attached).
May be pertinent to mention that the data is from a 3.2.1 system
which has been upgraded
Thanks! Applied.
On Jul 13, 2007, at 10:40 AM, Vlad wrote:
Hi,
running RT 3.6.4 and my messages log is filled with
Jul 13 17:30:56 dc7 RT: Use of uninitialized value in pattern match
(m//) at rt/lib/RT/Transaction_Overlay.pm line 1079.
since it looks like it's unlikely to be fixed any time
Can anyone else replicate this? I haven't seen it. (But it most
certainly would be a regression if it were reproducible)
On Jul 17, 2007, at 10:21 AM, Markus Wigge wrote:
Hi everyone,
we recently upgraded our 3.4.1 RT to 3.6.4 and noticed an anoying
change
in the behavior of sending
And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.
So now we are actually thinking about a downgrade to get back a
working
threaded view.
I haven't had time to reproduce it myself, but it's definitely a
regression. And enough of one to push out 3.6.5 once it gets sorted out.
On Jul 20, 2007, at 4:00 AM, Emmanuel Lacour wrote:
Hi,
I have a big performance problem here:
When I connect to my RT system with a superuser account, it's fine.
When I connect with a normal privileged user, without groups or any
rights, It's really slow (more than 3 minutes for Rt at a
On Jul 23, 2007, at 7:17 AM, Nicholas Clark wrote:
Nicholas Clark wrote:
We're going to make the RT self-service interface visible to our
external
clients. We'd like to monitor it, so that we know if it's down?
What's the best way to monitor RT? Are there any built in pages
that would
On Aug 1, 2007, at 12:39 PM, Benjamin Weser wrote:
Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like
On Aug 1, 2007, at 12:41 PM, Mathew Snyder wrote:
Is this possible? I just had to clear out a 35GB log file.
Generally, I'd recommend using syslog logging instead. That way your
regular syslog rotator would handle it.
-jesse
PGP.sig
Description: This is a digitally signed message
On Aug 1, 2007, at 12:56 PM, Mathew Snyder wrote:
I just cleared out a 35GB rt.log file. Now, people are getting
intermittent errors:
Is the file in fact writable? Have you stopped and started your server?
System error
error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
On Aug 3, 2007, at 6:05 AM, Ignacio Vazquez Alvarez wrote:
Hi everyone,
We have:
-RT 3.7.5
- DBIx-SearchBuilder-1.45.
-RTFM 2.2 ORC5
-RT-IR 2.1.5
-Apache 1.3.34 / FastCgi
Hello, If I try to edit an Incident or an Incident
On Aug 3, 2007, at 1:25 PM, Kenneth Crocker wrote:
To all,
I am familiar with 3.6.4 cause we have it. But what is 3.7.5? Why
two versions? What are the big differences between the two?
An odd minor version number means development series - don't run me
in production unless you need
On Aug 8, 2007, at 5:17 AM, Boris Lytochkin wrote:
Wiki would be enough, but there is a problem in current patch state:
it uses special constant string inplace of real content to indicate
that file is located out of DB.
Right way is to use flag in table. I do not think that changing scheme
On Aug 8, 2007, at 10:47 AM, Boris Lytochkin wrote:
Wednesday, August 8, 2007, 6:22:31 PM, you wrote:
This might be a good place to use the ContentEncoding field to
describe an 'ondisk' encoding.
How do you expect to use this filed?
Something like
Kenn,
On Aug 8, 2007, at 12:55 PM, Kenneth Crocker wrote:
We have not heard of an expected fix date either.
We don't generally promise fixes for things to non-customers.
(Verified security issues are, of course, an exception.) It's one of
the few things we actually charge money for ;).
On Aug 8, 2007, at 8:25 PM, lists_rt wrote:
Hello folks!
First off, I want to thank Best Practical for their brilliant system
that made my life ten times easier.
My question: has anyone ever scripted the generation of Outlook tasks
from a *nix platform, either through some dandy
On Mon, Aug 13, 2007 at 05:36:50PM +0100, Nicholas Clark wrote:
On Mon, Aug 13, 2007 at 11:45:31AM -0400, Jesse Vincent wrote:
I'd love a patch that adds more semantic markup for custom fields.
(giving the cf names (encoded to deal with things like spaces and
chinese ;) around
On Mon, Aug 13, 2007 at 02:56:16PM -0400, Vivek Khera wrote:
In the dark ages, I reported some problems we had with our customer
service people all clicking take ticket at the very same moment,
and all of them succeeding (in their own view).
This just happened to us again (twice
On Aug 13, 2007, at 11:13 PM, Asheesh Laroia wrote:
On Mon, 13 Aug 2007, Jesse Vincent wrote:
I'd love a patch that adds more semantic markup for custom fields.
(giving the cf names (encoded to deal with things like spaces and
chinese ;) around the widgets and labels.)
You could
On Aug 14, 2007, at 12:11 PM, Vivek Khera wrote:
On Aug 13, 2007, at 2:56 PM, Vivek Khera wrote:
I'm running 3.6.3; the production box hasn't been updated to 3.6.4
yet. Wasn't this race squashed a while back? I'm on postgres if
that matters.
FWIW, my support staff says this has been
On Tue, Aug 14, 2007 at 03:47:45PM -0500, Schincke, Keith D. (JSC-IT)[MEI]
wrote:
Hey Guys,
The Best Practical web site says they are working to get RT 508
compliant.
Has version 3.6.1 or newer been validated?
As far as I know, the law doesn't provide for an 'official' validation
On Aug 21, 2007, at 12:54 PM, Nicholas Clark wrote:
On Fri, Aug 17, 2007 at 09:49:52AM +0200, Espen Wiborg wrote:
Nicholas Clark [EMAIL PROTECTED] writes:
Mmm. Are they serious that upper case ASCII is only allowed in
nmstart and
not nmchar?
I should think not. :)
And, indeed,
On Aug 23, 2007, at 2:05 PM, rootkiter wrote:
Hi Vincent,
I don't know the way to wirte a patch in RT. I find in rt-list
but see nothing. Could you tell me some info about it?
Generally, you make changes to the source code, then use diff -ur
against your new code and the original
On Aug 27, 2007, at 5:08 PM, Shawn Scantland wrote:
So just a quick question so that I can put my mind to rest. Why is
the ticket count for created tickets on any one particular day
different when you compare the data in the database to what's
coming out of the API?
will return 12 as
On Aug 29, 2007, at 10:25 AM, Mathew Snyder wrote:
You won't want to use 3.6.3 anyway. that's a development version
of 3.6.4.
Untrue. An odd middle number (minor version) indicates devel/
production, not the last number (patch level).
PGP.sig
Description: This is a digitally signed
On Aug 29, 2007, at 12:09 PM, Thierry Thelliez wrote:
Our RT installation works fine (upgraded from 3.6.3 to 3.6.4 and using
MySQL). But we just found that if a reply text to a ticket is too long
(more than 60 lines), RT does not seems to be able to refresh the
page. The reply is submitted
On Aug 29, 2007, at 1:35 PM, Thierry Thelliez wrote:
From the RT_SiteConfig.pm
Set($MailCommand , 'smtp');
That means that RT is trying to do the SMTP connection as the user
clicks Submit try switching to 'sendmailpipe'
-j
Set($SMTPServer, 'localhost');
Set($SMTPFrom, '[EMAIL
On Sep 17, 2007, at 9:53 AM, Daniel Jennings wrote:
I have an issue where if I go to add a comment to a ticket and
enter someone
into the Bcc field, no e-mails are sent to that person when I save the
comment. Is this an issue anyone else has or is this local to my
verion?
Did you remove
On Sep 19, 2007, at 11:30 AM, Hals, Barbara wrote:
Does anyone have a solution for adding custom fields to the Bulk
Update page? I noticed a partial submission (BulkCFUpdate) under
the Contributions section of the wiki, but there was no actual code
provided. Using other available info
As far as I know, _nobody_ uses this feature of RT. If nobody speaks
up and tells me otherwise, the feature may be removed from a future
version of RT.
So. Do you use Delegation? If so, what sort of process makes it
useful for you?
Best,
Jesse
PGP.sig
Description: This is a digitally
On Sat, Sep 22, 2007 at 04:11:51PM -0400, Mathew wrote:
We don't currently use it but, it is a major part of a work flow
overhaul we are currently developing.
Can you explain how you plan to use it?
Keep up with my goings on at http://theillien.blogspot.com
Jesse Vincent wrote
On Sep 24, 2007, at 3:56 AM, Torsten Brumm wrote:
STOP! Don't remove this feature pls!!! We're using it heavily!
Rights Delegation is one of our major features we use!!!
_How_ are you using it?
Pls, don't remove!
Thanks
Torsten
2007/9/22, Jesse Vincent [EMAIL PROTECTED]:
As far
This release of RT is primarly a bugfix release for RT 3.6.4, though a
few small improvements did manage to creep into the codebase.
You can download the new release at:
http://download.bestpractical.com/pub/rt/release/rt-3.6.5.tar.gz
A GPG signature of the download can be fetched from:
On Tue, Oct 02, 2007 at 02:30:49PM -0400, Ben Weston wrote:
I just upgraded to 3.6.5 today, and now when trying to do a quick search
for a ticket number, I get the following error:
Sounds like your RT is doing a redirect to the wrong URL. Check your
WebBaseURL?
-jesse
Bad Request
On Tue, Oct 02, 2007 at 08:17:46AM +0200, Dirk Pape wrote:
Hello,
I observed that RT::Extension::MergeUsers overwrites
/Admin/Users/Modify.html which is not good for two reasons:
- after updating RT this modified version will be overwritten by the
original RT-version and MergeUsers
Max Clark wrote:
Hello all,
As we start to evaluate new ticket management platforms to use the
specific functionality described in the RT vs RTIR comparison page
displays functionality that I believe would be greatly beneficial to
us. However the age or the rtir binaries leaves me a little
On Wed, Oct 03, 2007 at 06:13:44PM -0400, Mathew wrote:
Knowing that there are no concrete dates for these two releases, do you
have a general idea as to when?
Depends entirely on customer feedback.
___
That looks like you somehow might not have initialized the database
correctly.
On Oct 5, 2007, at 4:17 AM, Marco Avvisano wrote:
These are only some errors from my http error log:
[[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server /opt/rt3/bin/mason_handler.fcgi
Thanks for the patch. That looks like a kind of strange place to put
that skip. Is there a reason it's not at the start of the loop?
-jesse
On Oct 8, 2007, at 4:03 AM, Brian Gallew wrote:
The following patch prevents an error message about Unknown update
type on my RT installation whenever
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
--- Original message ---
From: Palle Girgensohn [EMAIL PROTECTED]
Sent: 10-10-'07, 8:33
Hi,
We recommended a customer to start using RT. We use it ourselves, for
second line support, and they run first line support.
what shows up in your error logs?
--- Original message ---
From: Emmanuel Lacour [EMAIL PROTECTED]
Sent: 10-10-'07, 3:43
Dear RT users/developpers ;)
I'm trying to draw charts grouped by customfield (using the
functionnality at the bottom of a search result) and on a customfiled of
On Oct 10, 2007, at 9:38 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:09:58AM -0400, Jesse Vincent wrote:
Hi, dear RT primary Author ;)
what shows up in your error logs?
That's the good question ... sorry I forgot to look here :(
I suspect that it has to do
On Oct 10, 2007, at 10:03 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:42:21AM -0400, Jesse Vincent wrote:
I suspect that it has to do with this was tested on mysql and pg
if only I had power to choose the database Engine ... ;)
It should work on everything. The fact
the one.
http://code.bestpractical.com/bps-public/RT-Extension-
ExtractSubjectTagOnTransaction/README
is a bit more up to date. we should get that cpanned.
Gene
At 06:09 AM 10/10/2007, Jesse Vincent wrote:
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
--- Original message
On Oct 10, 2007, at 10:47 AM, Emmanuel Lacour wrote:
I played with chart module and found that the fonts settings are
incorrect.
In share/html/Search/Chart, the only font setting is made by
set_legend_font, but there
is no legends on graphs so ... not very usefull.
Instead it would be
On Oct 8, 2007, at 9:53 AM, Dirk Pape wrote:
Hello,
We have rt 3.6.5; someone here has created a reminder which is
owned by Nobody. This is visible for all Watchers of this Queue on
RT at a glance (widget, which shows reminders).
But I don't see how this reminder can be resolved by
Ok. Applied :)
On Oct 9, 2007, at 1:35 AM, Brian Gallew wrote:
Jesse Vincent wrote:
Thanks for the patch. That looks like a kind of strange place to
put that skip. Is there a reason it's not at the start of the loop?
Because I backtracked to the first place that looked reasonable.
8
Thanks. I standardized on ChartFont for 3.6.6
-jesse
On Oct 11, 2007, at 2:50 AM, Emmanuel Lacour wrote:
On Thu, Oct 11, 2007 at 04:33:18AM +0400, Ruslan Zakirov wrote:
Actually the changes Jesse's talking about are in 3.6.5 :)
Thanks!
Reminder for me
always look at the last release
On Oct 11, 2007, at 10:13 PM, Gary Lon Brown wrote:
I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39
running
on a Linux server with Perl 5.8.3. It's configured with fastcgi
because of
some issues with mod_perl.
PROBLEM: Now when we view a ticket we get the following
On Oct 11, 2007, at 5:03 PM, Stephen Turner wrote:
Can anyone think of a reason why a user in the RT database would
not appear in
the Everyone group?
The user id is 709157
The Everyone group id is 3
This query returns no rows:
select * from groupmembers where groupid = 3 and memberid =
On Oct 17, 2007, at 12:53 PM, José de Paula Eufrásio Júnior wrote:
So I got a loop yesterday. Somehow, one queue was added as
requestor to a ticket, and everytime it received an comment via
mailgateway it sent an email back to the requestors (it being the
other queue again).
What
On Oct 23, 2007, at 8:59 AM, Matthew Goheen wrote:
We are in the process of upgrading our RT installation from 3.4.2
(to 3.6.4).
As part of the upgrade, we were planning to restructure RT to allow
additional
groups within our lab use RT (previously we just used it within our
own group).
Can you test with current versions of RTFM (2.2.1) and SearchBuilder
(1.49)?
On Oct 24, 2007, at 10:51 AM, Geoff Roberts wrote:
Hi,
I am using RT 3.6.4 with RTFM 2.2.0 RC7.
Simple searching (ie, clicking on the simple search link in the top
menu)
fails when I search using an email
Check rt's sendmail config
--- Original message ---
From: Matt Westfall [EMAIL PROTECTED]
Sent: 10-25-'07, 19:11
When using the web interface everything is pretty snappy. Usually page
display times of about 0.2 seconds.
However, whenever a ticket is created, or a comment entered
Way to ruin an opensource developer's evening #1. File a bug report
like this.
Does anyone here happen to know 'Brian Kroger' is or why he has such a
problem interacting with an open source project like an adult?
-j
---BeginMessage---
Fri Nov 02 19:39:46 2007: Request 8625 was acted upon.
SELECT GET_LOCK('Apache-Session-d279953494e7dcbbaca2e566a94002f2', 3600);
Why is it taking so long to get a lock on a table? I know it isn't taking
It's not a table lock. it's a session lock. As in Apache::Session
lcoking that row for the duration of an HTTP request.
forever to actually
On Mon, Nov 12, 2007 at 05:32:00PM -0500, Joel Feiner wrote:
Hello,
We have had a successfully operating RT installing for many months now.
This weekend, we upgraded perl and now RT no longer works at all. The
upgrade of perl was rolled back (it was just a minor update, so it
On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote:
All:
I would like to create a custom field which can capture the date and time the
ticket was worked on, i.e the start datetime and end datetime. What should be
the validation for this custom field, so that the date and
On Fri, Nov 16, 2007 at 11:50:52AM -0500, Keith wrote:
Yeah, I've got postfix running on the test server I have right now and
I think I've figured out how to have RT using it. I'm just trying to
see if the other solution is possible. Don't want to have a program
running on a publicly
On Sun, Nov 18, 2007 at 04:54:03AM +0300, Ruslan Zakirov wrote:
Heya, guys.
Finally I found some time to test this problem on mysql 5.0 and even
has writen a script to reproduce it, but it showed that mysql 5.0.45
has no this bug. My script and doogles helped me to prove that it
really
I believe that the correct fix is to install the latest version of
Module::Versions::Report from CPAN.
___
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support
Jim GLutting wrote:
Hi
We have been running RT for about 1 month on RHEL 4.0
up2date was run last week, and now I get the following error in the http logs:
/RT requires the Scalar::Util module be built with support for the 'weaken'
function.
It is sometimes the case that operating
Konstantin,
Is anything strange showing up in your apache error log?
On Mon, Nov 19, 2007 at 04:57:15PM +0300, Konstantin Naryzhniy wrote:
Hello everyone!
Here's my current setup:
RT 3.6.1
Perl v5.8.8 under linux
Apache v1.27;
DBIx::SearchBuilder v1.48;
HTML::Mason v1.35;
On Mon, Nov 19, 2007 at 09:43:07AM -0600, Micah Gersten wrote:
Has anyone upgraded from MySQL 4.0 to 5 running RT 3.6.0 and seen any speed
improvements?
You'll get a lot more bang for your buck by upgrading to RT 3.6.5 and/or
tuning mysql. If you're going to MySQL 5, be _sure_ to go to
On Mon, Nov 19, 2007 at 09:50:46AM -0600, Micah Gersten wrote:
So, it would be better if I tune 4 than upgrade to 5?
Generally, I'd recommend tuning what you have, rather than starting over
with another unknown quantity. Make sure you're current on 4.x and then
make sure you have a
On Mon, Nov 19, 2007 at 10:13:20AM -0600, Micah Gersten wrote:
Is there a guide for how to tune MySQL for RT?
I'd recommend High Performance MySQL by O'Reilly.
___
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SAVE THOUSANDS OF
Micah Gersten wrote:
Were there any DB changes from 3.6.0 to 3.6.5? Is it easy to revert back if
there are problems?
You should have a look at the RT upgrade procedure to check out what
changed, but as a matter of policy we don't make incompatible database
changes withn a stable release
[The first version of this typoed guguoquing's email address]
It's generally bad form to blow away others' work. It'd probably be
better to clone gugoquing's work to another page, rather than destroy
it.
gugoquing, I'm absolutely thrilled to see your chinese translations of
the wiki. It probably
On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D. (JSC-IT)[MEI]
wrote:
I am currently using RT 3.6.1 from debian stable.
Is it possible in this version or a future version for a queue not to
inherit the global queue rights?
It's not currently planned. Can you describe in a
On Mon, Nov 19, 2007 at 06:37:29PM +0100, Emmanuel Lacour wrote:
I just figured out that whan a group A is a member of another group B, in
group B, we can see all people of group A as member (fine), but with an
unusefull checkbox as when you try to remove one of those Users member,
it
: Monday, November 19, 2007 8:42 PM
To: Jesse Vincent
Cc: Konstantin Naryzhniy; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI
OK, now it becomes very strange!!!
I've upgraded to latest:
[EMAIL PROTECTED]:~/Text-Quoted
configuration option to not inherent the global
rights, I could use it on my special queue and manage the rest from the
global rights.
Let me know if you have any questions.
Keith
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, November 20, 2007 10:32 AM
Hello Jesse,
Did that - apache won't start with the error:
What version of RT? 3.6.3 or so and newer should have it as an optional
dependency.
[Tue Nov 20 11:40:33 2007] [error] Can't locate Text/Quoted.pm in @INC
(@INC ...) at /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line
have any other good ideas, welcome mail to me.
Thanks.
Cool. I'm glad the two of you are working together. Thank you so much
for the translation work :)
Guguoqing
2007/11/20, Jesse Vincent [EMAIL PROTECTED]:
[The first version of this typoed guguoquing's email address]
It's generally
On Tue, Nov 20, 2007 at 08:44:00PM +0300, Konstantin Naryzhniy wrote:
No, sir, I'm still on 3.6.1
Ok. Coming up to more recent is recommended.
___
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SAVE THOUSANDS OF DOLLARS ON RT
Torben Nehmer wrote:
Hello everybody,
does anybody have any idea here, would it be possible to move the RSS streams
to HTTP Basic Authentication?
Sure. RT supports HTTP Auth out of the box. Have a look ing the config
file for the configuration options.
-Jesse
On Fri, Nov 23, 2007 at 04:26:29PM +0100, Wouter van den Bergh wrote:
Hiya,
I'm seeing some weird behavior on the new RT server.
For some reason the mason_handler.f process is constantly taking up
around 99% CPU load, without 1 user active.
If I give the http server a
On Thu, Nov 22, 2007 at 12:15:36PM -, Daniel Jennings wrote:
Hi,
We have an issue with merged tickets taking a very long time to load, up to
30 seconds. The sub TicketOverloay::Load is called a lot, logging 6000 lines
of 'found merged ticket'.
Is this just how it works or is there
On Mon, Nov 26, 2007 at 03:58:25PM +, Mark Chappell wrote:
We use RT for a significant chunk of the admissions, enquiries and
support queries. We now have over 1/3 of a million tickets, 300 queues
and 600 privileged users (not to mention a whole batch of users as the
result of
On Mon, Nov 26, 2007 at 04:50:33PM +, Mark Chappell wrote:
Jesse Vincent wrote:
Can you talk about what you've done to tune your MySQL server? MySQL
performance tuning can take you a lot larger than you're currently at.
Having enough RAM and _using_ it are both important for keeping
On Wed, Nov 28, 2007 at 06:38:23PM -0800, Max Clark wrote:
When replying to a ticket I see these warnings in the log - should I
be concerned about this?
Nope. They're cases where perl has gotten smarter and stricter about
possibly sloppy coding. Until relatively recently, a bug in RT hid
On Thu, Nov 29, 2007 at 02:35:46PM -0200, Joo Macaba wrote:
Hi.
Is there a way to know which version of RT is running ?
I've got a host with a RT 2.X running and I'll install an equal version
and after upgrade RT in another host.
have a look at lib/RT.pm
Thanks.
João Macaíba.
- Seq Scan on tickets main (cost=0.00..17539.97 rows=1485 width=168)
(actual time=0.040..846.740 rows=298633 loops=1)
Filter: status)::text = 'open'::text) OR ((status)::text =
'new'::text) OR ((status)::text = 'stalled'::text) OR ((status)::text =
'resolved'::text)) AND
On Fri, Nov 30, 2007 at 02:15:19PM -0800, Jay Vlavianos wrote:
This showed up about a month ago and I didn't notice it until today when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??
It means that someone is trying to visit /agentmsg on the server,
Thanks! Applied.
On Thu, Nov 29, 2007 at 08:09:14AM +0100, Dirk Pape wrote:
Hello,
--Am 29. November 2007 00:41:12 -0500 schrieb Jesse Vincent
[EMAIL PROTECTED]:
Nope. They're cases where perl has gotten smarter and stricter about
possibly sloppy coding. Until relatively recently
On Mon, Dec 03, 2007 at 11:23:36AM -0500, Stephen Turner wrote:
One of our users reported a bug - if a resolved ticket is
re-opened, the Closed remains set to the date of the original
resolution. I can't make my mind up whether this is a bug or a
feature. Does anyone have an opinion on
On Tue, Dec 04, 2007 at 10:18:20AM -0500, Stephen Turner wrote:
At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
No.. it wasn't. It works now.. thanks!! :)
I didn't find any info on the first line being blank. Where did you find
it?
Best regards,
Nuno Fernandes
It's a bit
Roy,
Issue #1
trying to create CF's with a date popup calendar.
Any docs/examples/hints
Unfortunately, RT doesn't currently support 'Date' custom fields. We'd
love a patch to add it. It's on the eventually list.
Issue #2
I think I need a scrip that would
On Tue, Dec 04, 2007 at 02:44:54PM -0800, Kenneth Crocker wrote:
Jesse,
I put something like this (?#Date)^\d{2}/\d{2}/\d{4}$ into the
validation drop-down. I've tested it and it works for me. Hope this helps.
Yep. We've done that too, though that doesn't get you smart searching
On Wed, Dec 05, 2007 at 10:18:05AM +0100, Holger Haase wrote:
Hi David,
this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-
Subject: Resolved: {$Ticket-Subject}
RT-Attach-Message: yes
That's not _quite_ it. If the template has no headers and the first line
contains a :, then the first line must be blank. Otherwise, RT can't
tell the difference and tries to make it a header
jesse
Jesse,
I'm finding that a template with no headers _always_ has to have the
first
On Thu, Dec 06, 2007 at 03:03:26PM -0500, John D Groenveld wrote:
Bizarre problem I could not spot with Google which leads me to
believe I'm doing something very wrong.
I have perl-5.8.8, apache 2.6, mp 2.0.3 and RT 3.6.5
under Solaris 10 and Oracle 10.
With firefox2 and IE, I am
On Sun, Dec 09, 2007 at 03:28:51AM +0100, Floor Verschure wrote:
Hello,
We are running RT 3.0.7 RC1 for a lot of years now. While the world
evolved it's to upgrade our RT server as well.
I've installed a new RT server build on CENTOS 5 and the RPM install,
database is mysql.
In the
Oddly, sometimes I can connect localhost:8082 with Firefox without
being prompted multiple times and sometimes it takes three times.
Opera nor lynx ever have this problem.
I've had all sorts of problems with Firefox and cookies on localhost,
both with RT and with other apps.
Bes,t
Jesse
On Tue, Dec 11, 2007 at 05:08:07PM -0500, Erek Dyskant wrote:
Howdy All,
I'm having a somewhat bizarre problem. Any mail that gets generated
by RT and sent to a yahoo email address gets placed in Yahoo's bulk bin,
however user-generated emails relayed by the same server do not get
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