On Wed 26.Nov'08 at 9:00:15 -0500, Drew Barnes wrote:
> On my production box (3.6.5), the backslash just returns a blank page with
>
> Not Found
> The requested URL /\ was not found on this server.
>
That's because you have apache matching specific files rather than
"everything under /"
pg
> I should probably mention that I'm the one to blame for keeping SpeedyCGI
> alive in this context. The project has been inactive since 2003, and I've
> patched the Debian speedy-cgi-perl package for the Perl 5.10 and Apache 2.2
> transitions.
>
> I still like the way it gives persistent perl scr
On Wed 19.Nov'08 at 15:02:56 -0500, Guy Dickinson wrote:
> Greetings, RT Users:
> Some internal systems changes have prompted me to migrate my database
> backend from its present location on the same server as the RT web
> frontend to a separate database server elsewhere. To comply with our
> se
This suggests that maybe your postgres isn't configured with support for
Password authentication.
Jesse
On Fri 28.Nov'08 at 15:11:32 +1100, Roland Goecke wrote:
> Hi,
>
> I am trying to install RT 3.8.1 with Postgresql 8.1.9 for the database.
>
> I configured RT with
>
> ./configure --with-db
On Mon 1.Dec'08 at 15:10:36 +0200, Agnislav Onufrijchuk wrote:
> Hi all.
>
> I have RT 3.4.4 with number of custom modifications. Now we have the
> following issue:
>
> When:
>
> 1. I attach a number of files
>or
> 2. I attach one file, click "Add more files" and then I write text
>
>
On Sat 29.Nov'08 at 9:58:06 +0100, Tobias Heinz wrote:
> Dear All,
>
> I figured out the solution tonight. The attachment is UTF8 encoded when
> retrieved via rt show. I filtered it through tcs and it works now.
>
> rt show ticket/59134/attachments/365295/content | tcs -f utf -t 8859-1
> > $f
On Tue 2.Dec'08 at 14:13:05 +1100, Stuart Browne wrote:
> Anybody know why it has a gaming log by 'harry1999' as its front page?
Because it's a wiki. The silver lining is that it's just as easy to fix
as it is to deface.
>
> Stuart J. Browne
>
> __
On Thu, Dec 04, 2008 at 04:49:40PM +0100, Dando - Email.it wrote:
> Jesse Vincent wrote:
> >
> > On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
> >
> >> Stefan,
> >>
> >> I have never seen that error. Are you running mod_perl o
On Fri, Dec 05, 2008 at 10:45:50AM -0500, Rich West wrote:
> I just got our company to migrate over to Request Tracker from an
> inferior product, and after a couple of days of good functionality, we
> received the following error:
> RT could not load a valid user, and RT's configuration do
On Fri, Dec 05, 2008 at 10:25:28AM -0600, Troy Brown wrote:
> But what if you have a case where there are 2 legitimate 'dshaw' users? Ie
> [EMAIL PROTECTED] and [EMAIL PROTECTED] that are indeed different people.
>
RT doesn't care if two users have the same first part of their email
address. W
On Mon 8.Dec'08 at 14:25:19 -0500, Mark Grob wrote:
> I have an issue with the date/time stamp on a ticket at generation. It
> appears to still use GMT on the Database side (MySQL) even after I
> configured RT_Config.pm to Eastern (US) Standard Time?
That's correct. RT uses GMT internally
What version of RT are you running? I believe this to be fixed in 3.8
On Tue, Dec 09, 2008 at 03:22:26PM -0500, Mathew wrote:
> I did a search on the archives for this error but the few instances I found
> had no responses to the users' inquiries. Perhaps someone can shed some
> light on it.
>
On Wed 3.Dec'08 at 10:57:59 +0100, Steffen Tronstad wrote:
>I've installed RT using apt-get on Debian Etch.
>
>I see there is a fairly good translation into Norwegian for the released
>version, but I can not find where to put the languagefile, and where to
>select what language
On Fri, Dec 12, 2008 at 12:34:51PM +0200, Konstantin N. Bezruchenko wrote:
> Hi all,
>
> Anyone have RSS export working on 3.6.x?
>
> Every time i try to read RSS i got something like this:
> "The feed could not be loaded because the content is not in a known
> feed format."
You need to use e
As it happens, RT 3.8 has this web installer built into it. Just run
./bin/standalone_httpd after downloading and untarring RT
And 'shipwright', a tool we've been working on can do that bundling.
On Mon, Dec 22, 2008 at 10:57:40AM -0800, Joseph Spenner wrote:
> Would it be possible to have a to
On Mon, Dec 01, 2008 at 01:07:24PM -0800, Kenneth Crocker wrote:
> To all,
>
>
> We are writing a program to move an old legacy system into RT using
> Perl/API. When we try to create a ticket we get an error on "creator".
>
> There appears to be a bug in the API. Normal behavior
tical's crack
team of engineers would be happy to work to get your RT instance purring
like a kitten.
Best,
Jesse Vincent
Best Practical
On Fri 26.Dec'08 at 8:35:14 +0530, varad gupta wrote:
>DEar All
>
>I have a fairly large implementation of RT running on Apa
On Tue 23.Dec'08 at 14:09:46 -0500, Phil Labonte wrote:
> I am looking in my RT logfile and I get this warning message several times:
>
> [warning]: Use of uninitialized value in split at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 1277,
> line 87.
> (/usr/lib/perl5/vendor_perl
> Has anyone ever switched from OTRS to RT before? Is there away to import all
> my tickets from OTRS to RT?
We've definitely worked with clients who have moved from OTRS to RT,
though they've all decided to ditch their history and make a fresh start
with RT. Do you have in-house developers who
> When trying to manually install DBD::SQLite, I see:
>
> MSERGEANT/DBD-SQLite-1.14.tar.gz
> /usr/bin/make test -- NOT OK
>
Can you perhaps send the list the actual errors you got?
>
> Any help would be great.
>
> Thanks!
>
>
>
>
>
> ___
On Thu, Jan 01, 2009 at 10:24:30AM -0600, jmose...@corp.xanadoo.com wrote:
> That's a very good question and probably has been asked before. I don't
> think there is a way out-of-the-box to do this. Probably could write a
> custom script per queue - or hack the source code. Of course, to do w
> > From the original poster's description, it sounds like "Remove the
> > global scrip that reads "On Correspond, Open Ticket"
>
> Perfect. Removing that wouldn't effect creation of tickets, though,
> correct?
It would not.
>
> James
>
>
>
>
--
___
On Fri, Jan 02, 2009 at 09:07:50AM -0500, David Clymer wrote:
> I'm considering moving to RT 3.8.1 from another ticket tracking system,
> but would really like to preserve at least some of the data from the old
> system. It seems like it would be fairly easy to import basic ticket
> information
On Mon 5.Jan'09 at 15:10:25 +0200, Razvan Cosma wrote:
> Hello,
>I'm trying to figure out the best way to deal with a common issue we have
>when multiple recipients are specified for a message. If a customer sends
>a message to our ticket system with a dozen other persons in to: a
On Mon 5.Jan'09 at 16:17:07 -0600, Matt Zagrabelny wrote:
> Greetings,
>
> Is it possible to perform an SQL join to another table when creating an
> (advanced) query?
>
> I am not looking at adding additional "search criteria", but rather
> display more information.
>
> I would like to get t
On Tue, Jan 06, 2009 at 04:29:36PM -0600, Karl Boyken wrote:
> I recently upgraded RT from 3.6.7 to 3.8.1, seemingly with no problems.
> When I try to install RTx-Shredder, make test fails with these errors:
RT 3.8 includes shredder. It's now built in. Please _don't_ install
shredder on top
It's the subject token extraction routines. They're designed to make
sure that RT's can exchange mail without getting into ticket creation
loops. This sort of suggests to me that your users or their mail clients
somehow messed up the ticket id in the subject, as the code shouldn't
add its own id b
On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote:
> Hi all,
>
> I have a customer which uses the Self Service HTTP interface using IE 6.0
> The customer complains he cannot see the "issue description" text box
> when trying to submit new issue.
Monti,
You don't mention what version of R
On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote:
> Hi,
>
> can RT3 be made "ITIL-compliant"?
According to the ITIL specification (as of the last time I read it), the
answer is "tools can not be made ITIL compliant. An organization can use
tools to implement ITIL-compliant proce
On Sat, Jan 10, 2009 at 12:46:24AM +1300, Aaron Guise wrote:
> Hi,
>
> I have applied the updates to the schema but whenever I try to view an
> attached image I get this instead;
> [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg]
> http://hamrttest/Ticket/Attachment/235/90/image0
On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote:
> Slightly confusing instructions (and different from 3.8.0) on upgrading a
> mysql database.
>
> First, the instructions say to run /opt/rt3/sbin/rt-setup-database telling
> the script the current version you are runnin
On Thu 8.Jan'09 at 17:41:48 +, Dominic Hargreaves wrote:
> On Wed, Jan 07, 2009 at 09:34:44AM -0500, Kevin Falcone wrote:
>
> > * newer Text::Template which claims to have fixed the T:: cleanup,
> > otherwise
> > scrips in batch stage may be delayed [sartak]
>
> I note you have declare
> >the 3.8.0 updates, run the script and continue. Documentation patches
> >would be lovely.
>
> How's this for a start:
Thanks. Applied with some tweaks
>
> --- UPGRADING.mysql 2009-01-06 19:15:20.0 -0600
> +++ UPGRADING.mysql.patched 2009-01-09 08:34:51.0 -0600
> @@ -1
> the search in a costum filed on RT 3.2.1 does not work. I find, that this is
> a known bag on RT 3.2.1, but I can`t find any Information to fix it.
For what it's worth, custom field search has been rewritten several
times since RT 3.2.1. If you're wedded to RT 3.2 (now 3 major versions
out o
; rich text editing.
>
> On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent wrote:
> >
> >
> >
> > On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote:
> >> Hi all,
> >>
> >> I have a customer which uses the Self Service HTTP interface usi
On Tue, Jan 13, 2009 at 08:18:14PM +0530, vamsi krishna wrote:
> Hi,
>
> I have written script to insert Users table in rt3 database. i can see users
> in the rt3:Users table. I am not able to find the name in RT::Webinterface.
> what could be the problem?
Did you use the RT API or did you do
>I tried to upgrade the database and it tells me to run - perl -MCPAN
>-e'install Scalar::Util' because of the weaken problem. I do this and
>receive the error:
>
>
>
>"Can't locate object method "install" via package "Scalar::Util" at -e
>line 1."
>
perl -MCPAN -e'shell'
On Tue, Jan 06, 2009 at 01:38:35PM -0500, Andrew Cobaugh wrote:
> >
> > svn co http://code.bestpractical.com/shipwright/rt/3.8/ rt-3.8-vessel
> >
> > I'll see if I can make that happen today, but no promises
>
> Is there a shipwright vessel for 3.8.1 ready to be made available yet?
Can you try
Give it another shot?
Andrew Cobaugh wrote:
>On Tue, Jan 13, 2009 at 2:49 PM, Andrew Cobaugh wrote:
>> On Tue, Jan 13, 2009 at 2:28 PM, Jesse Vincent
>> wrote:
>>>
>>> On Tue, Jan 06, 2009 at 01:38:35PM -0500, Andrew Cobaugh wrote:
>>>>
On Wed, Jan 14, 2009 at 01:45:54PM -0500, Andrew Cobaugh wrote:
> On Wed, Jan 14, 2009 at 11:43 AM, Jesse Vincent
> wrote:
> > Give it another shot?
>
> nope, exactly the same dependencies missing as before.
>
> Are you sure svn code.bestpractical.com has the correc
> Next problem came with the build of cpan-DBIx-SearchBuilder. CPAN
> seems to be asking to select a geographic region over and over again:
>
I can't replicate this here. Are you building perl or not building perl
as part of the vessel?
> Also, is it possible to pass separate install and destin
> Yes. Let me try again from scratch, maybe cpan failed to download something...
If the vessel is working right, it should not ever download anything to
build. Everything should be packaged in the vessel.
>
> >> Also, is it possible to pass separate install and destination
> >> directories to shi
On Fri, Jan 16, 2009 at 02:37:30PM -0500, Mathew wrote:
> We presently have our RT installation running on the same hardware as the
> database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB RAM.
> We've been plagued with speed issues even after upgrading to this. We
> realized i
> I agree completely with the above, but more important to me than just RAM
> and processing power is the speed of disk access. He mentioned using RAID
> 5 in a follow-up post. That's fine, but are these IDE or 15k SCSI drives?
> Faster drives should always speed up database performance.
At 8
> I don't have direct access to the my.cnf file as I'm only a consultant these
> days but once I'm able to get that I'll give some more info.
>
> As also mentioned, I still need to take a look at the tuning scrip Ruslan
> pointed me to.
Start with that script. It just queries the database. It
> I'm definitely not an expert on how mysql utilizes system memory, but on
> 32-bit Linux systems, isn't the max amount of memory a single process can
> use 2 GB?
There are (fairly standard) patches to the kernel to remove that limit.
And there are known issues with mysql on 32 bit linux and u
On Mon, Jan 19, 2009 at 10:03:34AM +1300, Aaron Guise wrote:
> Hi,
>
> Presently we are having alot of problems with AdminCC correspondence. The
> below is information from the mail server (Sendmail) it is bouncing these
> back to the web server user.
>
> This has only happened a few weeks ag
On Tue, Jan 20, 2009 at 03:32:27AM -0800, straygrey wrote:
>
> I am attempting to get Request Tracker to use a PostgreSQL database and need
> to run,as root, a script :-
> /usr/sbin/rt-setup-database-3.6 –action init –dba rtuser
> –prompt-for-dba-password
>
> this fails with
>
> RT couldn't l
On Tue, Jan 20, 2009 at 08:57:17AM -0800, Potla, Ashish Bassaliel wrote:
> Hello Everyone,
>
> Has anybody here used RT with non-English Emails? I am trying to set up a
> queue for incoming Chinese Emails as requests.
>
> But all I see in the content of the mail sent to AdminCCs by RT is '?'
On Tue, Jan 20, 2009 at 11:39:33AM +, elton Sheffield wrote:
>
> Dear All
>
> Complete novice running RT 3.6.6/RTIR on RHEL 5 with httpd-2.2.3, mod_perl
> 2.0.2 and mysql-5.0.45
>
> I've just installed RT for the first time I have the problem that RT logs me
> off when I click on any li
On Wed, Jan 21, 2009 at 09:09:51PM -0430, Eliezer E Chhhvez wrote:
> Hi pals
>
> I'm trying to translate the following
Do other translations work ok?
>
> #: share/html/Elements/Footer:65
> #. ('mailto:sa...@bestpractical.com";>sa...@bestpractical.com')
> msgid "To inquire about support, train
On Thu, Jan 22, 2009 at 09:55:32AM -0300, Bruno Guimarrres Sousa wrote:
> Hi,
> I have a Debian + RT 3.6.7 + sqlite3 installation. I can create users and
> groups just fine. But some of the users that I created do not appear when I
> query for them. When order to list users (
> http://www.exampl
On Thu 22.Jan'09 at 14:57:00 -0300, Bruno Guimarães Sousa wrote:
>1) Can you test with RT 3.8?
>I can't :(
>
>2) SQLite is _really_ only intended for development purposes and not for
>production deployments.
>I am trying to reinitialize the database with mysql server 5. How
It looks like we have a spammer forging the sender address of list
members. Obviously I didn't send the message this is in reply to.
(Note that nobody's email account was hacked. Email is upsettingly easy
to forge)
-Jesse
___
http://lists.bestpractical
On Mon, Jan 26, 2009 at 01:47:46PM +0100, Roman Hochuli wrote:
> Hello All
>
> Sorry for the empty mail earlier today. It was not planned that way. :)
>
> We migrated our old RT installation (MySQL 3.23/RT 3.2.4) to a new
> system (CentOS5/MySQL 5.0.45/RT 3.82) this weekend. One issue we hit
>
Bob, perhaps you should send your lighttpd config to the list. That might give
folks a bit more to go on.
-j
Bob Micheletto wrote:
>Hello,
>
>
>
>I've been trying to migrate an installation from RT 3.4.4 over to 3.8.1
>on a new machine, and running into a bit of trouble. The initial build
>u
> We are currently running RT-3.8.1. It appears that the email content
> (message.eml) is uuencoded when RT forwards a ticket. Thunderbird
> doesn't seem to like this and cannot display the forwarding email. Is
> there a way to configure RT to do MIME encoding instead? Any
> suggestions are
On Mon, Jan 26, 2009 at 08:59:04PM -0800, Jo Rhett wrote:
> The more I read the wiki, the more I notice that instructions in the
> wiki don't match the menus in RT 3.8.
>
> Is there a way to IF the versions to display different information in
> the wiki?
>
> If not, should we just update t
On Tue, Jan 27, 2009 at 11:43:01AM -0500, Blake Crawford wrote:
> Hi folks:
>
> Been researching this one all morning, and can't find a reason for it. I
> have a CF, enter one value with autocomplete, populated with 10 random
> values. When starting to enter values, nothing happens. Looking
On Tue, Jan 27, 2009 at 01:07:44PM -, Alex Young wrote:
> After upgrading to the latest RTFM version I have found that some of the
> customizations on http://wiki.bestpractical.com/view/RTFM no longer work
> and I can't work out why.
Alex, what version of RTFM did you upgrade _from_? (Also,
On Tue, Jan 27, 2009 at 11:54:01AM +0200, Lauren, Robin wrote:
> Hi all,
>
> I asked this before but obviously with too many words since i never got an
> answer. So here goes again.
>
> Can i change a Custom field's Applies to -attribute from "Ticket
> Transactions" to "Tickets" without all he
On Mon, Jan 26, 2009 at 11:42:36PM -0500, Adam Tingle wrote:
> I've discovered a workaround to the issue below that seems to work. I'm
> wondering if anyone can tell if this will break anything else in RT? If I
> remember correctly, MySQL is case-insensitive by default, so is there really
> any
On Tue, Jan 27, 2009 at 11:10:00AM -0800, Jo Rhett wrote:
> There are some very very very long pages in the wiki. If we do add
> screenshots and stuff they will get even longer. In addition, many
> of the sections within pages would benefit from direct linking
> elsewhere in the site.
On Tue, Jan 27, 2009 at 11:16:18AM -0800, Jo Rhett wrote:
> On Jan 27, 2009, at 11:13 AM, Jesse Vincent wrote:
> >The ManualFoo pages were from an attempt to have a techwriter write a
> >proper manual a good few years back. The intent had been that it was
> >going to be a f
On Tue 27.Jan'09 at 11:59:39 -0800, Jo Rhett wrote:
> Why does RT alter the mail header ordering? If we get spam sent to
> RT I'd like to build a Scrip to report the spam, but it appears that
> RT is so misordering the mail headers that this becomes impossible.
>
> They aren't alphabetical
On Tue, Jan 27, 2009 at 03:10:44PM -0500, Blake Crawford wrote:
> I actually just sorted it out, and it was related to the apache
> configuration. I originally had it configured using WebPath of "/rt".
> Using Firebug, I debugged the AJAX requests/responses for a test field, and
> the callback
On Tue, Jan 27, 2009 at 12:11:35PM -0800, Jo Rhett wrote:
>
> Is there any place that RT stores the original, unaltered message?
Not by default, no. The first thing RT does when it gets its mitts on a
mesage is split it into seperate MIME bodies and normalize them to UTF-8.
Were I going to sta
> Note to RT Maintainers: it would be nice if you documented the
> explicit list of dependancies rather than forcing us to read the code
> to figure it out.
I couldn't tell if this bit was FreeBSD specific or targeted at me.
If the latter, sbin/rt-test-dependencies should be the canonical sou
Following up on my own post:
RFC 2822, 3.6:
...for the purposes of this standard, header fields SHOULD NOT be reordered
when a message is transported or transformed. More importantly, the trace
header fields and resent header fields MUST NOT be reordered, and SHOULD be
kept in blocks prepend
On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote:
>
> I am attaching the original email below to show that the attachment
> "forwarded message.eml" is uuencoded. Perhaps there is an option
> somewhere to change this to MIME encoding instead? The uuencoded
> portion was modified a li
On Tue, Jan 27, 2009 at 09:18:30PM -, Alex Young wrote:
> I am currently on RT 3.8.2 and RTFM 1.4.1
>
> I have upgraded from RTFM 2.4.0 and 2.2.1 before that.
>
> I was on RT 3.8.1 and 3.6.6 previously.
>
Can you try that once more?
What version of RT and RTFM did it last work as you 'e
On Tue, Jan 27, 2009 at 05:28:47PM -0800, Jo Rhett wrote:
> okay so call me stupid, but I keep forgetting that "Queries" are
> "Saved Searches".So I go to make a dashboard, find the queries
> screen and realize I need to make a new query ... and go searching
> around the interface look
On Tue, Jan 27, 2009 at 09:30:01PM -, Alex Young wrote:
> Sorry Jesse,
> My users reported it broken after I updated to RT 3.8.2 and RTFM
> 2.4.1.
>
> It could *possibly* have been broken before that when I updated to 3.8.1
> and 2.4.0, but that's unlikely as they use the pages that a
Be careful. This patch will break rt's empty reply detection.
Adam Tingle wrote:
>Hi rt-users,
>
>Here's a quick patch I made to add some whitespace to the top of the message
>when replying to a message. It makes it easier to just start typing if you
>have FCKeditor set to StartupFocus.
>
>
>---
On Thu, Jan 29, 2009 at 10:09:25AM +0200, George Beitis wrote:
> Hey everyone,
> trying to add some callback code to the display ticket page to display
> ticket page showing more information about the person making the
> request,(e.g. full name, phone etc).
>
> I create the callback code under
On Thu, Jan 29, 2009 at 02:05:48AM -0800, Jo Rhett wrote:
> So in playing around with the system I observed that RT doesn't care
> which e-mail address you send an existing ticket reply to, it always
> updates the correct ticket no matter if the queue has changed or what
> not. That's pe
e the easy fix.
> >
> >On Jan 28, 2009, at 8:15 PM, Adam Tingle wrote:
> >>Thanks for the heads-up, but how does the empty reply detection
> >>work? It doesn't seem to do anything if I remove the patch. I click
> >>reply, click update ticket, and m
On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
> Hi,
>
> I would like to ask if it sounds possible to implement some kind of
> basic workflows in RT (3.8), especially preventing some status changes.
>
> We are currently designing a hotline/helpdesk, and we need some people
On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote:
> Ding! Thank you for the winning answer. Wonderful.
>
> Any way to defeat that, other than having everyone log out and back in
> again? I realize it's an uncommon thing...
Disabling that cache will have unfortunate performance im
On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote:
> I'm curious. Is there any reason nobody has a patch which enables
> dashboards in the sidebar?
>
> The more I use RT, the more I found myself leaving a ticket I've
> updated to click Home, then click the dashboard to review my ope
, the more I found myself leaving a ticket I've
> >>updated to click Home, then click the dashboard to review my open
> >>tickets, etc.
>
> On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote:
> >Given that, why not add the search you actually want to your homepage?
> >
> > We've done some work for this for a client on 3.8, though it needs more
> > work for general availability.
>
> Would it be possible to share the work, see if we could tune it to match
> our needs?
It's not currently. I'm sorry about that. It's still very much in the
realm of "things we
On Thu, Jan 29, 2009 at 08:38:12PM -0800, Cassandra L. Brockett wrote:
> Okay, I've spent about two days trying to figure this out, and to be honest,
> the documentation isn't being very helpful...
>
> I need to get basic approvals working for RT, I was using 3.6.7, and the
> upgrade to 3.8.2
On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
> > From this point forward, the tag in the e-mail will be on the right
> > instead of the left. I cannot figure out exactly what causes this
> > shift. Can someone clue me in? Can we prevent it?
> Same thing occurs here. Never r
On Mon, Feb 02, 2009 at 03:53:18PM -0500, Jerrad Pierce wrote:
> In particular, I have the following local/lib/RT/Interface/Email_Local.pm:
> http://codepad.org/pSthWrxD
Does RT work correctly without your custom code?
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>
--
___
erated release
schedule.
Best,
Jesse Vincent
Best Practical
On Mon 2.Feb'09 at 17:26:14 -0500, Akash wrote:
>Hi all,
>
>When I enabled logging of stack traces, the user passwords are being
>written in cleartext in the log files!
>I enabled stack tracing by addi
> Likewise, I assume that if I got off my butt and created a patch which
> set this list based on all of the configured subject tags you'd be
> okay with that?
Certainly. It probably makes sense to extract the code from
lib/RT/Interface/Email.pm's ParseTicketId so it can be used by both.
-
On Tue 3.Feb'09 at 4:53:16 -0600, Dave Sherohman wrote:
> On Mon, Feb 02, 2009 at 06:16:38PM -0500, Jesse Vincent wrote:
> > Thankfully, at first glance, it looks like the issue you've run into
> > isn't particularly dangerous. RT ships with stack trace logging
&g
>
> That said, maybe "somebody" finds the time to do a follow-up that
> O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD.
>
> But I guess Bestpractical makes more money by hosting trainings than
> through the sales of the book...
>
That may be true, but has nothing to do
> Well, it wasn't meant to sound negative. Just realistic ;-)
No worries. I just want to be clear that we're not intentionally holding
back on docs to sell training :)
>
> > I'd love to see it happen -
> > It's just not very high on the priority list...and I'd rather see a new
> > book coveri
> I suspect that with certain backends or SearchBuilder versions, the
> DB plans could be umm... non-optimal for this feature. :) I am trying
> it here as well.
Indeed. It's still largely experimental. I'd always been fairly certain
that it was "impossible", but Ruslan worked a whole bunch of mag
On Tue 3.Feb'09 at 22:37:59 -0500, Isaac Vetter wrote:
> > The docs for 'LogStackTrace' have been updated as follows. How do
> > folks feel about the new notice?
> >
> > If set then logging will include stack
> > traces for messages with level equal or greater than
> > specified.
> >
> > NOTIC
On Fri, Feb 06, 2009 at 10:27:03AM -0800, Jo Rhett wrote:
> I haven't seen even a suggestion of this in the documentation, but I
> figured I'd ask before assuming. Is there any ability for a person to
> become 'offline' for a bit?
>
> Motive: a person is set up to be a Watcher of dozens o
On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
>We recently upgraded to 3.8.1, and overall the interface is so much
>better!
>
>One comment we've received from our customer support group is that several
>navigation features are no longer available. When viewing a que
images/rt_image.png
>
>Steve
>
>On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent <[2]je...@bestpractical.com>
>wrote:
>
> On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote:
> >We recently upgraded to 3.8.1, and overall the inte
> > Set($MessageBoxWrap, "SOFT");
> >
> > Set($MessageBoxWrap, "HARD");
>
>
> I certainly can do -- but why is this an option? Is there any reason
> for Soft mode, ever?
Different people and different organizations have different preferences
for line wrap. When you're free of 80 column term
> I understand that, but I don't understand "no wrap at all". The ticket I
> created has a few lines with 3000+ characters. That's *never* useful.
It sure can be. My mail clients all autowrap long lines. As a
_personal_ preference, I generally find myself happier having my client
rewrap incom
On Tue 10.Feb'09 at 15:57:56 -0500, Jerrad Pierce wrote:
> On Tue, Feb 10, 2009 at 15:29, Jo Rhett wrote:
> > The mail archives show Jesse consistently referring to CloneTicket...
> > but I can't find this in RT, nor in the Wiki, nor in Google. Did
> > this feature just not happen?
> Not yet,
>
> And back to my original report. When I create a ticket inside the RT
> web interface, the paragraphs of text DO NOT WRAP when I view them
> inside the very same RT web interface.
That's very different. But with RT's "Web 2" style, I can't replicate it
on Firefox (Mac), Safari (Mac), Ope
On Tue 10.Feb'09 at 16:55:11 -0800, Jo Rhett wrote:
> I just replicated it on every brower for both Mac and Windows, so it's
> definitely a "feature" in 3.8.2.
Can you provide a screenshot of a whole ticket (with history) that
exhibits this?
___
htt
701 - 800 of 1315 matches
Mail list logo
