Have you tried with a different brand of phone to ensure its not an issue with the phone itself - xlite is a simple one to work with.
From: Michael Scheidell [mailto:scheid...@secnap.net] Sent: Monday, January 18, 2010 1:22 PM To: Todd Hodgen Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] how do I diagnose outbound call plan problems? yes (would be nice for a log to trace this :-) On 1/18/10 4:19 PM, Todd Hodgen wrote: How about under User/Permissions - do you have that Dial plan enabled for the user? From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Michael Scheidell Sent: Monday, January 18, 2010 1:03 PM To: Dale Worley Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] how do I diagnose outbound call plan problems? its a 'dial plan' permissions thing. under dial plan if I have: (enabled, and in this order), it works. Long distance International Toll Free Voicemail I copy long distance to 'Utah Out' EXACTLY, and enable permissions of "long Distance", in this order, still works: Utah Out Long distance International Toll Free Voicemail If I set (in dial plan) permission as "utah out", and user is part of the utah group, it won't dial. I get reorder, nothing sent to sip, no packets to trace, nothing. even if I leave location 'all' and shared. even if I change location to 'Utah' and clear shared. and, just in case, I 'send profiles' to gateway, wait till done and then start services. if I ONLY put utah out dial plan (with utah out permissions) in dial plan it won't dial. -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation Certified SNORT Integrator 2008-9 Hot Company Award Winner, World Executive Alliance Five-Star Partner Program 2009, VARBusiness Best Anti-Spam Product 2008, Network Products Guide King of Spam Filters, SC Magazine 2008 _____ This email has been scanned and certified safe by SpammerTrapR. For Information please see http://www.secnap.com/products/spammertrap/ _____ -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation . Certified SNORT Integrator . 2008-9 Hot Company Award Winner, World Executive Alliance . Five-Star Partner Program 2009, VARBusiness . Best Anti-Spam Product 2008, Network Products Guide . King of Spam Filters, SC Magazine 2008 _____ This email has been scanned and certified safe by SpammerTrapR. For Information please see http://www.secnap.com/products/spammertrap/ _____
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