On Utah Gateway, you have it set for just the group that 1251 is a part of. Example Utah Group
On WPB Gateway, you have it set for just the group that 1259 is in. Example WPB group Under each Gateway, you define with Dial Plan they can access - Local, LD, Toll Free, etc. When 1251 dials out, provided he is in Utah Group only, it will check his user profile to see which dial plans he has permission to use - local, LD, Toll Free, and it will access those from the list under the gateway Utah. Now, I don't know the actual algorithm for this, so I may be incorrect on the steps it takes, but that is approximately the scenario I understand from working on customer systems with these options. From: Michael Scheidell [mailto:scheid...@secnap.net] Sent: Monday, January 18, 2010 2:43 PM To: Picher, Michael Cc: Todd Hodgen; sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] how do I diagnose outbound call plan problems? On 1/18/10 5:37 PM, Picher, Michael wrote: There's an issue with using location based gateways in dial plans. Make sure you only have one user group defined for the user. If that user is in multiple groups you won't be able to make sure you know which group is the first one in the database (not the one listed first because they are displayed alphabetically). Also, keep in mind dial plan order processing. If you dial a number and you match a dial plan entry but don't have permission to use that dial plan you will get re-order... Thats pretty much what I found, so, lets start from scratch: user 1251 I want to dial out of the 'utah' gateway (local, LD, toll free, doesn't matter) user 1259 I want to dial out of the WPB gateway (local, LD, toll free, doesn't matter) if you have two toll plans, and digits will match both, and (randomly) the first one that it hits gets permission error, and it never rolls over to one it has permission on, how would you get this to work? (and how do you diagnose it!) -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation . Certified SNORT Integrator . 2008-9 Hot Company Award Winner, World Executive Alliance . Five-Star Partner Program 2009, VARBusiness . Best Anti-Spam Product 2008, Network Products Guide . King of Spam Filters, SC Magazine 2008 _____ This email has been scanned and certified safe by SpammerTrapR. For Information please see http://www.secnap.com/products/spammertrap/ _____
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