Tony. Thank you. I'm going to try re-provisioning tomorrow and downgrading back to 3.1.3. I was going to try the downgrade anyway as my next step. So hopefully that does the trick.
I'll let you know how I make out. On Jul 14, 2010, at 5:23 PM, Tony Graziano <tgrazi...@myitdepartment.net> wrote: > 3 things. > > 1. Far end does not need anything forwarded. > 2. You need to provision the phone remotely via ftp (best choice) or tftp. > Set the public ip of the sipx system in its server menu and make sure the > port is forwarded at the sipx side. > 3. Don't uise above 3.1.3RevC on a remote deployment! Ypu have been warned. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: sipx-users-boun...@list.sipfoundry.org > <sipx-users-boun...@list.sipfoundry.org> > To: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> > Sent: Wed Jul 14 17:16:11 2010 > Subject: [sipx-users] Polycom IP 430 won't register remotely > > I already posted this on the forum, but haven't gotten any replies yet. I > know i'm not supposed to send to the list as well, but i'm not sure if it > got sent out. Now that i'm aware of the list i'll use this from now on. > > Good evening all, > > I am working with sipX 4.2. I set this up about 2 months ago I believe. > Everything has been working fine in the main office. Incoming calls, > outgoing calls, internal calls...all that good stuff. All phones are Polycom > Soundpoint IP 430 (v3.2.3). > > Now i'm trying to set up two more 430s at a remote location. I connected the > phones to the main office LAN for provisioning. They were configured exactly > the same as the other phones except that for these phones I filled in the > outgoing proxy information. Once configured, the phones worked as expected > in the main office. When I brought the phones to the remote office, I hoped > they would just plug and play. I should have known better. > > All configuration on the sipX is correct. NAT traversal is enabled and the > server is behind a NAT as well, with that check box selected. Internet > calling is disabled and the local subnet and domain are specified. > sipXbridge is in use. Ports on the near-end firewall are being forwarded as > required (5060, 30000-31000). SIP ALG is off and the firewall is not > equipped with SPI. Near-end is an Actiontec MI424-WR router through Verizon > FiOS. Far-end is a Westell G90-610015-20 ADSL2 modem (SIP ALG also off and > no SPI present). > > I setup x-lite softphone on my laptop at the remote site. It registers with > no problem. I was able to make an outgoing call and also call the IVR with > no problems. I had someone call me from the main office and there were no > problems there either. > > So it would appear to me that there is some sort of configuration issue in > the Polycom 430 that is escaping me. Any guidance would be IMMENSELY > appreciated. > > Thanks > > -Gary > > -- > Gary J. Luca Jr. > > 781-333-8087 > http://www.linkedin.com/in/garylukes _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
