The downgrade would on ly help for normal operation, but not keep it from registering.
If you have more than 30 or 40ms of latency between the remote user and the sipx system, it will cause the phone to ring once and go to voicemail. It is also IMPORTANT your public DNS records are resolvable by the remote user, including SR0V records. I assume it is since xlite registered (via name and not ip right?). ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: Gary Luca Jr <garyluc...@gmail.com> To: Tony Graziano <tgrazi...@myitdepartment.net> Cc: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> Sent: Wed Jul 14 18:34:59 2010 Subject: Re: [sipx-users] Polycom IP 430 won't register remotely Tony. Thank you. I'm going to try re-provisioning tomorrow and downgrading back to 3.1.3. I was going to try the downgrade anyway as my next step. So hopefully that does the trick. I'll let you know how I make out. On Jul 14, 2010, at 5:23 PM, Tony Graziano <tgrazi...@myitdepartment.net> wrote: > 3 things. > > 1. Far end does not need anything forwarded. > 2. You need to provision the phone remotely via ftp (best choice) or tftp. > Set the public ip of the sipx system in its server menu and make sure the > port is forwarded at the sipx side. > 3. Don't uise above 3.1.3RevC on a remote deployment! Ypu have been > warned. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: sipx-users-boun...@list.sipfoundry.org > <sipx-users-boun...@list.sipfoundry.org> > To: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> > Sent: Wed Jul 14 17:16:11 2010 > Subject: [sipx-users] Polycom IP 430 won't register remotely > > I already posted this on the forum, but haven't gotten any replies yet. I > know i'm not supposed to send to the list as well, but i'm not sure if it > got sent out. Now that i'm aware of the list i'll use this from now on. > > Good evening all, > > I am working with sipX 4.2. I set this up about 2 months ago I believe. > Everything has been working fine in the main office. Incoming calls, > outgoing calls, internal calls...all that good stuff. All phones are > Polycom > Soundpoint IP 430 (v3.2.3). > > Now i'm trying to set up two more 430s at a remote location. I connected > the > phones to the main office LAN for provisioning. They were configured > exactly > the same as the other phones except that for these phones I filled in the > outgoing proxy information. Once configured, the phones worked as expected > in the main office. When I brought the phones to the remote office, I > hoped > they would just plug and play. I should have known better. > > All configuration on the sipX is correct. NAT traversal is enabled and the > server is behind a NAT as well, with that check box selected. Internet > calling is disabled and the local subnet and domain are specified. > sipXbridge is in use. Ports on the near-end firewall are being forwarded > as > required (5060, 30000-31000). SIP ALG is off and the firewall is not > equipped with SPI. Near-end is an Actiontec MI424-WR router through > Verizon > FiOS. Far-end is a Westell G90-610015-20 ADSL2 modem (SIP ALG also off and > no SPI present). > > I setup x-lite softphone on my laptop at the remote site. It registers > with > no problem. I was able to make an outgoing call and also call the IVR with > no problems. I had someone call me from the main office and there were no > problems there either. > > So it would appear to me that there is some sort of configuration issue in > the Polycom 430 that is escaping me. Any guidance would be IMMENSELY > appreciated. > > Thanks > > -Gary > > -- > Gary J. Luca Jr. > > 781-333-8087 > http://www.linkedin.com/in/garylukes _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
