shrug.. Now I am going to shock this entirely list by finally agreeing with Chris.. Can't agree more with what you just said.
If they all where bad out of the box or a lot of them where bad out of the box it's the distributor/resellers problem not the manufacturers if teh distributor or reseller don't want to work with you you might try to resolve it with the manufacturer if someone gets sued it should be the dist not the manufacturer. The manufacturer will not give you a refund. They sold the unit for say $10 and you purchased it for $20 from the dist so should the manufacturer give you a refund for $20 and lose $10 ??? Come on I think not. If someone should give you a refund it's the dist. However if the dist will not work it out then the manufacturer can give you a working replacement. Best regards, Eje Gustafsson mailto:[EMAIL PROTECTED] The Family Entertainment Network http://www.fament.com Phone : 620-231-7777 Fax : 620-231-4066 - Your Full Time Professionals - eBay UserID : macahan --- searchable smartBridges mailing list archive. http://www.mail-archive.com/smartbridges40part-15.org/ -- p> Ok T n T p> WOW Talk about a drastic calling for attention in my view, most of the p> people on the board are working on resolving problems and your response toa p> firmware issue is that they are advertised as carrier class and that they p> don't offer cash refunds? Umm does cisco or lucent? If so I'd gladly like to p> get my money back on some AP1000's or CPE Ethernet Converters and a few p> cisco 350's. A class action suit? Really I have yet to hear anyone that is p> pissed at the fact that they only exchange units in a timely manner and wont p> give them there cash back? Personally I don't recall many groups that will p> do cash refunds from the primary company isn't this a point to deal with p> your SUPPLIER if you feel you need to return goods cause you don't want p> them. p> As far as I can tell in the past SB has stood behind there problems p> including phone calls from half way across the world at 10am to help solve p> MANY users problems in a one on one basis, they take suggestions and work to p> help mold there product. Really you have invested 6,000$ wow I have spent p> over 25,000 upgrading my network with SB's powering it and i have yet to p> find a reason to neglect the funds spent. p> AS A NOTE IT SAYS p> DOA Products must be returned in original condition, and the return box must p> include all components and originally packaged with the product, including p> cable, software, manual, etc. You must obtain an RMA number before you p> return any defective or DOA products. p> REQUIRES ORIGINAL BOX ON DOA UNITS... DOA MEANS DEAD ON ARRIVAL HENCE YOU p> JUST GOT IT SO THEY WANT IT BACK HOW THEY SENT IT SINCE IT WAS DEAD AS SOON p> AS YOU GOT IT. p> As for the returning on a one to one basis it is not FINE PRINT it is p> blatantly shown in Standard Sized text under the warranty conditions. Not p> like they used size 1 font to try to hide it from you. p> Sorry if I'm being a di*k but this is just my take on your comment. p> Chris p> -----Original Message----- p> From: Tom & Toni Maris [mailto:[EMAIL PROTECTED] p> Sent: Saturday, July 19, 2003 10:44 PM p> To: [EMAIL PROTECTED] p> My husband Tom is very pissed. We have invested more than $6,000.00 in this p> gear and we are constantly having prtoblems. p> On their web site thwy claim to be Carrier Class. Now we read the fine print p> on the rmapage and it says they will not give refund just replacement units p> and that you have to have the original box! p> Original box, replacement unit's, no refunds, Carrier class. p> This SmartBridges company certainly does not sound like an honest company. p> First I would like to know where they get off saying anything about Carrier p> class. p> Then if they are so sure about their Carrier class junk, why do you need an p> original box to sned them back, and why don't they do refunds? p> Tom, has been talking about a lawsuite to make this Smartbridge company p> stand behind their products or give everyone their money back. He thinks p> that their is probably enough people like us who got ripped off to get a p> class action lawsuite against the company who sold us this pile of junk p> Very very disapointed p> T n T >>From: "Blazen Wireless" <[EMAIL PROTECTED]> >>Reply-To: [EMAIL PROTECTED] >>To: <[EMAIL PROTECTED]> >>Subject: Re: [smartBridges] Anyone having issues with the new firmware? >>Date: Sat, 19 Jul 2003 19:03:47 -0700 >> >>Okay so it appears I am not the only one having the problem here We hav >>users at begining at 3.5 miles and some as far as 7.2 miles the last >>revision 0.01.06 just will not associate to any of my APS I had sugested >>there is something going on here and I am finally able to get on this list >>and post only to see what I have been telling support since last week >>before >>the release only to be told its been working well in the "LAB" >> >>Here is my post from another forum these things need to be tested in a >>consistant manor not just really close up. >>1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible >>2. At each point do some speed tests to confirm it is working and how well >>or how bad as you can see at some ares out we get association but speeds >>are >>WAY down. >>These are only 2 that need to be added to the list of testing before ANY >>final revision is released to save time and nerves of those of us in the >>field! >> >>I keep asking what is the closest and farthest they have been tested in the >>"LAB" and I have yet to get an answer? is this something that is a secret?? >>I too am not going to change firmware on the APPOS that are working rock >>solid and have ALL my customers down. >> >> >> We have tried it (ver 0.01.06 rev 3 final release )and I have seen >>problems >>but to be fair we still need to identify if this firmware is compatible >>with >>the OLD atmel chip they had. We tried this new firmware on the only radio >>we >>have left since the other 2 locked up hardcore and are now doorstops after >>doing firmware upgrades with rev 2 & rev 3 just before the final release. >> >>Here is what we found after 3 hours of testing and we found the same thing >>on rev 2 >> >>I don't how you guys feel about it and maybe this firmware is not >>compatible >>with the old good atmel chip per say. >>The two test radios that locked up we just bought less then a month ago so >>I >>can only assume they had the problem. Unless they can come up with a way to >>positively identify which units are suspect with the suspect chip. >> >>I suggest you do the same tests with a spare radio that you can afford to >>lose if the firmware upgrade goes bad. Basically what happens is the radio >>locks up and it no longer gives an Ethernet connection to log into the >>radio, the power and wireless light stay on solid and you no longer get a >>LAN connection or light many times I was told to reset and don't see how >>that would work since that just resets passwords and the IP address etc but >>I tried 20 times anyways they even sent me a utility to unlock it but that >>was useless because you need a network connection to the radio hahaha. >> >>Anyways in a nut shell the firmware after testing as you can see in our >>notes does not work for us yet Smart bridges claims it works well in the >>lab >>and others have tested as well which I would like to know how far away they >>tested the radio. >> >>1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we associate >>fine and get download speeds in 900kbps to 1.2 megs >> >>2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5 >>mile location we get not even half the speeds we did with rev 0.01.04 we >>get >>200kbps to 300kbps at most and have lots of packet loss. >>RSSI 85% and signal quality 90-95% with both firmware. >> >>3. Moved to 5 mile location ran same speed tests with firmware 0.01.04 get >>speeds of 800kbps consistently loaded ver 0.01.06 final revision and we >>associate but thats it radio will not ping APPO on tower but we can ping >>ABO >>radio with new firmware. RSSI 80% signal quality 80% with both firmware. >> >>So as you can see this firmware will not work for us. I don't understand >>what happened it seems that this is now possibly a timing issue? >> >>The only question I have is will version 0.01.06 work on old radios with >>old >>atmel chip? and if not then we will proceed further to load the 0.01.06 on >>clients radios but once again we have no way of telling which radios have >>new or old atmel chip? >> >>Our coverage area begins at 3.5 miles and runs >>out to 7.2 miles. >> >>----- Original Message ----- >>From: "Colorado Wisp" <[EMAIL PROTECTED]> >>To: <[EMAIL PROTECTED]> >>Sent: Saturday, July 19, 2003 1:18 PM >>Subject: RE: [smartBridges] Anyone having issues with the new firmware? >> >> >>Nish, >> >>We updated several of one of our "overheating" units this morning and it >>will not associate with our APs running 1.4j.5. We have no plans to update >>the firmware on the APs, they have been rock solid. Is there going to be >>firmware that will interact this firmware version? >> >>Chris >> >>--- >>Colorado WISP llc. http://www.cowisp.net >>Bringing high speed internet to rural communities. >>P.O. Box 55 >>Wellington, Colorado 80549 >>970-218-5295 >> >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] >>On Behalf Of Nish Park >>Sent: Saturday, July 19, 2003 2:49 AM >>To: [EMAIL PROTECTED] >>Subject: RE: [smartBridges] Anyone having issues with the new firmware? >> >> >>Tim, >>Can you please elaborate a little more on this "still doing the same >>thing!". What was the problem, new unit (June or July purchase?), RSSI and >>LQ values, Brand of AP? >> >>We have confirmed that the problem of loosing association at elevated >>temperature has been solved. This has been the focus of all our efforts and >>we are quire confident that issue no longer exist. Now we will be focusing >>on testing if there has been any other side effects. >> >> >From some of the emails it appears that some of you are trying to see >> >if >>the new F/W also fixes the old/lingering problem of "periodic lockup". I >>will be pleasantly surprised to hear that it does, but that has not been >>the >>focus of the current activity on hand. >> >>Thanks for your support. >> >>Nish >> >> >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] >>On Behalf Of Tim Harris >>Sent: Saturday, July 19, 2003 12:32 PM >>To: '[EMAIL PROTECTED]' >>Subject: Re: [smartBridges] Anyone having issues with the new firmware? >> >>Yep, I installed it this afternoon on a client's unit. Had to unplug it to >>get it to start working after uploading the new firmware. Started working >>fine. >> >>Customer called back an hour later and left two messages, still doing the >>same thing! >> >>If it smells like it, if it looks like it........ >> >>Hmm, maybe the guy with the Hotmail address might have a point. This seems >>to be getting ridiculous. >> >>I'm doing two more tomorrow morning, I'll post a response then.. >> >> >>Tim Harris, Operations >>www.dwisp.net >>[EMAIL PROTECTED] >> >> >>----- Original Message ----- >>From: "Sam" <[EMAIL PROTECTED]> >>To: <[EMAIL PROTECTED]> >>Sent: Friday, July 18, 2003 10:09 AM >>Subject: [smartBridges] Anyone having issues with the new firmware? >> >> >> > Has anyone installed the new firmware? I'm getting ready to try, but >> > wanted to check first to see what sort of luck others have had. >> > >> > Thanks >> > Sam >> > >> > >> > The PART-15.ORG smartBridges Discussion List >> > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> >> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >>smartBridges) >> > Archives: http://archives.part-15.org >> > >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the >>body type unsubscribe >>smartBridges) >>Archives: http://archives.part-15.org >> >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the >>body type unsubscribe smartBridges) >>Archives: http://archives.part-15.org >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >>smartBridges) >>Archives: http://archives.part-15.org >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >>smartBridges) >>Archives: http://archives.part-15.org p> _________________________________________________________________ p> The new MSN 8: smart spam protection and 2 months FREE* p> http://join.msn.com/?page=features/junkmail p> The PART-15.ORG smartBridges Discussion List p> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe p> smartBridges <yournickname> p> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe p> smartBridges) p> Archives: http://archives.part-15.org -- [This E-mail scanned for viruses by Declude Virus] The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
