Hello Toni, I am sorry to read this post. I can imagine that it is written out of frustrations. We apologize for it. I would like to assure you of our commitment to resolve your issues.
>From our support desk database we tried to identify the correspondence that you or your husband may have had with us. But can not pinpoint that communication. I would like to encourage you to write to us at [EMAIL PROTECTED] with specific details. If you wish, please include a phone number and one of us will promptly call you. With best regards, Nish -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom & Toni Maris Sent: Sunday, July 20, 2003 10:44 AM To: '[EMAIL PROTECTED]' Subject: Re: [smartBridges] Anyone having issues with the new firmware? My husband Tom is very pissed. We have invested more than $6,000.00 in this gear and we are constantly having prtoblems. On their web site thwy claim to be Carrier Class. Now we read the fine print on the rmapage and it says they will not give refund just replacement units and that you have to have the original box! Original box, replacement unit's, no refunds, Carrier class. This SmartBridges company certainly does not sound like an honest company. First I would like to know where they get off saying anything about Carrier class. Then if they are so sure about their Carrier class junk, why do you need an original box to sned them back, and why don't they do refunds? Tom, has been talking about a lawsuite to make this Smartbridge company stand behind their products or give everyone their money back. He thinks that their is probably enough people like us who got ripped off to get a class action lawsuite against the company who sold us this pile of junk Very very disapointed T n T >From: "Blazen Wireless" <[EMAIL PROTECTED]> >Reply-To: [EMAIL PROTECTED] >To: <[EMAIL PROTECTED]> >Subject: Re: [smartBridges] Anyone having issues with the new firmware? >Date: Sat, 19 Jul 2003 19:03:47 -0700 > >Okay so it appears I am not the only one having the problem here We hav >users at begining at 3.5 miles and some as far as 7.2 miles the last >revision 0.01.06 just will not associate to any of my APS I had sugested >there is something going on here and I am finally able to get on this list >and post only to see what I have been telling support since last week >before >the release only to be told its been working well in the "LAB" > >Here is my post from another forum these things need to be tested in a >consistant manor not just really close up. >1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible >2. At each point do some speed tests to confirm it is working and how well >or how bad as you can see at some ares out we get association but speeds >are >WAY down. >These are only 2 that need to be added to the list of testing before ANY >final revision is released to save time and nerves of those of us in the >field! > >I keep asking what is the closest and farthest they have been tested in the >"LAB" and I have yet to get an answer? is this something that is a secret?? >I too am not going to change firmware on the APPOS that are working rock >solid and have ALL my customers down. > > > We have tried it (ver 0.01.06 rev 3 final release )and I have seen >problems >but to be fair we still need to identify if this firmware is compatible >with >the OLD atmel chip they had. We tried this new firmware on the only radio >we >have left since the other 2 locked up hardcore and are now doorstops after >doing firmware upgrades with rev 2 & rev 3 just before the final release. > >Here is what we found after 3 hours of testing and we found the same thing >on rev 2 > >I don't how you guys feel about it and maybe this firmware is not >compatible >with the old good atmel chip per say. >The two test radios that locked up we just bought less then a month ago so >I >can only assume they had the problem. Unless they can come up with a way to >positively identify which units are suspect with the suspect chip. > >I suggest you do the same tests with a spare radio that you can afford to >lose if the firmware upgrade goes bad. Basically what happens is the radio >locks up and it no longer gives an Ethernet connection to log into the >radio, the power and wireless light stay on solid and you no longer get a >LAN connection or light many times I was told to reset and don't see how >that would work since that just resets passwords and the IP address etc but >I tried 20 times anyways they even sent me a utility to unlock it but that >was useless because you need a network connection to the radio hahaha. > >Anyways in a nut shell the firmware after testing as you can see in our >notes does not work for us yet Smart bridges claims it works well in the >lab >and others have tested as well which I would like to know how far away they >tested the radio. > >1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we associate >fine and get download speeds in 900kbps to 1.2 megs > >2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5 >mile location we get not even half the speeds we did with rev 0.01.04 we >get >200kbps to 300kbps at most and have lots of packet loss. >RSSI 85% and signal quality 90-95% with both firmware. > >3. Moved to 5 mile location ran same speed tests with firmware 0.01.04 get >speeds of 800kbps consistently loaded ver 0.01.06 final revision and we >associate but thats it radio will not ping APPO on tower but we can ping >ABO >radio with new firmware. RSSI 80% signal quality 80% with both firmware. > >So as you can see this firmware will not work for us. I don't understand >what happened it seems that this is now possibly a timing issue? > >The only question I have is will version 0.01.06 work on old radios with >old >atmel chip? and if not then we will proceed further to load the 0.01.06 on >clients radios but once again we have no way of telling which radios have >new or old atmel chip? > >Our coverage area begins at 3.5 miles and runs >out to 7.2 miles. > >----- Original Message ----- >From: "Colorado Wisp" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Saturday, July 19, 2003 1:18 PM >Subject: RE: [smartBridges] Anyone having issues with the new firmware? > > >Nish, > >We updated several of one of our "overheating" units this morning and it >will not associate with our APs running 1.4j.5. We have no plans to update >the firmware on the APs, they have been rock solid. Is there going to be >firmware that will interact this firmware version? > >Chris > >--- >Colorado WISP llc. http://www.cowisp.net >Bringing high speed internet to rural communities. >P.O. Box 55 >Wellington, Colorado 80549 >970-218-5295 > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >On Behalf Of Nish Park >Sent: Saturday, July 19, 2003 2:49 AM >To: [EMAIL PROTECTED] >Subject: RE: [smartBridges] Anyone having issues with the new firmware? > > >Tim, >Can you please elaborate a little more on this "still doing the same >thing!". What was the problem, new unit (June or July purchase?), RSSI and >LQ values, Brand of AP? > >We have confirmed that the problem of loosing association at elevated >temperature has been solved. This has been the focus of all our efforts and >we are quire confident that issue no longer exist. Now we will be focusing >on testing if there has been any other side effects. > > >From some of the emails it appears that some of you are trying to see > >if >the new F/W also fixes the old/lingering problem of "periodic lockup". I >will be pleasantly surprised to hear that it does, but that has not been >the >focus of the current activity on hand. > >Thanks for your support. > >Nish > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] >On Behalf Of Tim Harris >Sent: Saturday, July 19, 2003 12:32 PM >To: '[EMAIL PROTECTED]' >Subject: Re: [smartBridges] Anyone having issues with the new firmware? > >Yep, I installed it this afternoon on a client's unit. Had to unplug it to >get it to start working after uploading the new firmware. Started working >fine. > >Customer called back an hour later and left two messages, still doing the >same thing! > >If it smells like it, if it looks like it........ > >Hmm, maybe the guy with the Hotmail address might have a point. This seems >to be getting ridiculous. > >I'm doing two more tomorrow morning, I'll post a response then.. > > >Tim Harris, Operations >www.dwisp.net >[EMAIL PROTECTED] > > >----- Original Message ----- >From: "Sam" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Friday, July 18, 2003 10:09 AM >Subject: [smartBridges] Anyone having issues with the new firmware? > > > > Has anyone installed the new firmware? I'm getting ready to try, but > > wanted to check first to see what sort of luck others have had. > > > > Thanks > > Sam > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >smartBridges) > > Archives: http://archives.part-15.org > > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the >body type unsubscribe >smartBridges) >Archives: http://archives.part-15.org > > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the >body type unsubscribe smartBridges) >Archives: http://archives.part-15.org > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >smartBridges) >Archives: http://archives.part-15.org > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >smartBridges) >Archives: http://archives.part-15.org _________________________________________________________________ The new MSN 8: smart spam protection and 2 months FREE* http://join.msn.com/?page=features/junkmail The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
