Re: [smartBridges] Anyone having issues with the new firmware?TnT

Bill Flood Sat, 19 Jul 2003 21:00:29 -0700

TnT,

Boo Hoo 6 grand big deal. I don't recognize your names at all. Have you ever asked for help? Maybe you and Harry should get together and whine a awhile.

<snip> Tom, has been talking about a lawsuite to make this Smartbridge company stand behind their products or give everyone their money back. <snip>

So who put the gun in your back and made you buy this horrendous product? Is it really SB's responsibility to make sure you researched your products carefully. Good luck finding people for your lawsuit! Do us {meaning: those who use this product, communicate on this mailing list and share technical expertise } a favor and go back where you came from still hiding behind your Hotmail address. Better yet start your own mailing list. You are an ISP, right?

This list needs people who know how to troubleshoot and work through problems. If you need help ask! It's apparent there are many here who know how to "shoot off their mouths" Offer some help instead. This list is here to offer technical support. If you simply wish to "piss and Moan" go start a support group someplace else!

At 09:43 PM 7/19/2003 -0500, you wrote:

My husband Tom is very pissed. We have invested more than $6,000.00 in this gear and we are constantly having prtoblems. On their web site thwy claim to be Carrier Class. Now we read the fine print on the rmapage and it says they will not give refund just replacement units and that you have to have the original box! Original box, replacement unit's, no refunds, Carrier class. This SmartBridges company certainly does not sound like an honest company. First I would like to know where they get off saying anything about Carrier class. Then if they are so sure about their Carrier class junk, why do you need an original box to sned them back, and why don't they do refunds?

Tom, has been talking about a lawsuite to make this Smartbridge company stand behind their products or give everyone their money back. He thinks that their is probably enough people like us who got ripped off to get a class action lawsuite against the company who sold us this pile of junk

Very very disapointed

T n T

From: "Blazen Wireless" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
To: <[EMAIL PROTECTED]>
Subject: Re: [smartBridges] Anyone having issues with the new firmware?
Date: Sat, 19 Jul 2003 19:03:47 -0700

Okay so it appears I am not the only one having the problem here We hav
users at begining at 3.5 miles and some as far as 7.2 miles the last
revision 0.01.06 just will not associate to any of my APS I had sugested
there is something going on here and I am finally able to get on this list
and post only to see what I have been telling support since last week before
the release only to be told its been working well in the "LAB"

Here is my post from another forum these things need to be tested in a
consistant manor not just really close up.
1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible
2. At each point do some speed tests to confirm it is working and how well
or how bad as you can see at some ares out we get association but speeds are
WAY down.
These are only 2 that need to be added to the list of testing before ANY
final revision is released to save time and nerves of those of us in the
field!

I keep asking what is the closest and farthest they have been tested in the
"LAB" and I have yet to get an answer? is this something that is a secret??
I too am not going to change firmware on the APPOS that are working rock
solid and have ALL my customers down.


 We have tried it (ver 0.01.06 rev 3 final release )and I have seen problems
but to be fair we still need to identify if this firmware is compatible with
the OLD atmel chip they had. We tried this new firmware on the only radio we
have left since the other 2 locked up hardcore and are now doorstops after
doing firmware upgrades with rev 2 & rev 3 just before the final release.

Here is what we found after 3 hours of testing and we found the same thing
on rev 2

I don't how you guys feel about it and maybe this firmware is not compatible
with the old good atmel chip per say.
The two test radios that locked up we just bought less then a month ago so I
can only assume they had the problem. Unless they can come up with a way to
positively identify which units are suspect with the suspect chip.

I suggest you do the same tests with a spare radio that you can afford to
lose if the firmware upgrade goes bad. Basically what happens is the radio
locks up and it no longer gives an Ethernet connection to log into the
radio, the power and wireless light stay on solid and you no longer get a
LAN connection or light many times I was told to reset and don't see how
that would work since that just resets passwords and the IP address etc but
I tried 20 times anyways they even sent me a utility to unlock it but that
was useless because you need a network connection to the radio hahaha.

Anyways in a nut shell the firmware after testing as you can see in our
notes does not work for us yet Smart bridges claims it works well in the lab
and others have tested as well which I would like to know how far away they
tested the radio.

1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we associate
fine and get download speeds in 900kbps to 1.2 megs

2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5
mile location we get not even half the speeds we did with rev 0.01.04 we get
200kbps to 300kbps at most and have lots of packet loss.
RSSI 85% and signal quality 90-95% with both firmware.

3. Moved to 5 mile location ran same speed tests with firmware 0.01.04 get
speeds of 800kbps consistently loaded ver 0.01.06 final revision and we
associate but thats it radio will not ping APPO on tower but we can ping ABO
radio with new firmware. RSSI 80% signal quality 80% with both firmware.

So as you can see this firmware will not work for us. I don't understand
what happened it seems that this is now possibly a timing issue?

The only question I have is will version 0.01.06 work on old radios with old
atmel chip? and if not then we will proceed further to load the 0.01.06 on
clients radios but once again we have no way of telling which radios have
new or old atmel chip?

Our coverage area begins at 3.5 miles and runs
out to 7.2 miles.

----- Original Message -----
From: "Colorado Wisp" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, July 19, 2003 1:18 PM
Subject: RE: [smartBridges] Anyone having issues with the new firmware?

Nish,

We updated several of one of our "overheating" units this morning and it
will not associate with our APs running 1.4j.5.  We have no plans to update
the firmware on the APs, they have been rock solid.  Is there going to be
firmware that will interact this firmware version?

Chris

---
Colorado WISP llc. http://www.cowisp.net
Bringing high speed internet to rural communities.
P.O. Box 55
Wellington, Colorado  80549
970-218-5295


-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Nish Park
Sent: Saturday, July 19, 2003 2:49 AM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Anyone having issues with the new firmware?


Tim,
Can you please elaborate a little more on this "still doing the same
thing!". What was the problem, new unit (June or July purchase?), RSSI and
LQ values, Brand of AP?

We have confirmed that the problem of loosing association at elevated
temperature has been solved. This has been the focus of all our efforts and
we are quire confident that issue no longer exist. Now we will be focusing
on testing if there has been any other side effects.

>From some of the emails it appears that some of you are trying to see
>if
the new F/W also fixes the old/lingering problem of "periodic lockup". I
will be pleasantly surprised to hear that it does, but that has not been the
focus of the current activity on hand.

Thanks for your support.

Nish

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Tim Harris
Sent: Saturday, July 19, 2003 12:32 PM
To: '[EMAIL PROTECTED]'
Subject: Re: [smartBridges] Anyone having issues with the new firmware?

Yep, I installed it this afternoon on a client's unit.  Had to unplug it to
get it to start working after uploading the new firmware.  Started working
fine.

Customer called back an hour later and left two messages, still doing the
same thing!

If it smells like it, if it looks like it........

Hmm, maybe the guy with the Hotmail address might have a point.  This seems
to be getting ridiculous.

I'm doing two more tomorrow morning, I'll post a response then..


Tim Harris, Operations
www.dwisp.net
[EMAIL PROTECTED]


----- Original Message -----
From: "Sam" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, July 18, 2003 10:09 AM
Subject: [smartBridges] Anyone having issues with the new firmware?


> Has anyone installed the new firmware? I'm getting ready to try, but
> wanted to check first to see what sort of luck others have had.
>
> Thanks
> Sam
>
>
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Re: [smartBridges] Anyone having issues with the new firmware?TnT

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