My concern is that with all we've invested in these products (and I really like them) distributors might start to drop them. Think about it, if you were Ecomm would you want all this hassle?
I would rather SB recall or at least put a hold on all shipments until they get this issue fixed. I would rather use another CPE product that works so I don't look like a dumb a** to my clients by using beta products that simply aren't yet ready. I would switch back to SB as soon as the units are again working. Ray ----- Original Message ----- From: "Martin Moreno" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, July 19, 2003 8:20 PM Subject: Re: [smartBridges] Anyone having issues with the new firmware? > I would agree with that! > I did not catch what Dist they were getting them from? I get mine from ECOMM > and they have been pretty good for the most part. I dont like the idea of > having a bad unit and they charge your card for the repalcement ahead of time > then refund you when they get the non working one back??? Seems backwards to me > I pitched a fit and got them to send me an APPO in advance exchange liek their > warranty clearly states without being charged 1st then charge me if I dont send > it back within 10 days. This was after I ordered two new APPO's and one I > recieved was a used unit sent back for repair! > > > > Quoting Eje Gustafsson <[EMAIL PROTECTED]>: > > > shrug.. Now I am going to shock this entirely list by finally agreeing > > with Chris.. Can't agree more with what you just said. > > > > If they all where bad out of the box or a lot of them where bad out of > > the box it's the distributor/resellers problem not the manufacturers > > if teh distributor or reseller don't want to work with you you might > > try to resolve it with the manufacturer if someone gets sued it should > > be the dist not the manufacturer. The manufacturer will not give you a > > refund. They sold the unit for say $10 and you purchased it for $20 > > from the dist so should the manufacturer give you a refund for $20 and > > lose $10 ??? Come on I think not. If someone should give you a refund > > it's the dist. However if the dist will not work it out then the > > manufacturer can give you a working replacement. > > > > Best regards, > > Eje Gustafsson mailto:[EMAIL PROTECTED] > > The Family Entertainment Network http://www.fament.com > > Phone : 620-231-7777 Fax : 620-231-4066 > > - Your Full Time Professionals - > > eBay UserID : macahan > > --- > > searchable smartBridges mailing list archive. > > http://www.mail-archive.com/smartbridges40part-15.org/ > > -- > > p> Ok T n T > > > > p> WOW Talk about a drastic calling for attention in my view, most of the > > p> people on the board are working on resolving problems and your response > > toa > > p> firmware issue is that they are advertised as carrier class and that > > they > > p> don't offer cash refunds? Umm does cisco or lucent? If so I'd gladly like > > to > > p> get my money back on some AP1000's or CPE Ethernet Converters and a few > > p> cisco 350's. A class action suit? Really I have yet to hear anyone that > > is > > p> pissed at the fact that they only exchange units in a timely manner and > > wont > > p> give them there cash back? Personally I don't recall many groups that > > will > > p> do cash refunds from the primary company isn't this a point to deal with > > p> your SUPPLIER if you feel you need to return goods cause you don't want > > p> them. > > > > p> As far as I can tell in the past SB has stood behind there problems > > p> including phone calls from half way across the world at 10am to help > > solve > > p> MANY users problems in a one on one basis, they take suggestions and work > > to > > p> help mold there product. Really you have invested 6,000$ wow I have > > spent > > p> over 25,000 upgrading my network with SB's powering it and i have yet to > > p> find a reason to neglect the funds spent. > > > > > > p> AS A NOTE IT SAYS > > > > p> DOA Products must be returned in original condition, and the return box > > must > > p> include all components and originally packaged with the product, > > including > > p> cable, software, manual, etc. You must obtain an RMA number before you > > p> return any defective or DOA products. > > > > p> REQUIRES ORIGINAL BOX ON DOA UNITS... DOA MEANS DEAD ON ARRIVAL HENCE > > YOU > > p> JUST GOT IT SO THEY WANT IT BACK HOW THEY SENT IT SINCE IT WAS DEAD AS > > SOON > > p> AS YOU GOT IT. > > > > p> As for the returning on a one to one basis it is not FINE PRINT it is > > p> blatantly shown in Standard Sized text under the warranty conditions. > > Not > > p> like they used size 1 font to try to hide it from you. > > > > > > p> Sorry if I'm being a di*k but this is just my take on your comment. > > > > p> Chris > > p> -----Original Message----- > > p> From: Tom & Toni Maris [mailto:[EMAIL PROTECTED] > > p> Sent: Saturday, July 19, 2003 10:44 PM > > p> To: [EMAIL PROTECTED] > > > > p> My husband Tom is very pissed. We have invested more than $6,000.00 in > > this > > > > p> gear and we are constantly having prtoblems. > > p> On their web site thwy claim to be Carrier Class. Now we read the fine > > print > > > > p> on the rmapage and it says they will not give refund just replacement > > units > > p> and that you have to have the original box! > > p> Original box, replacement unit's, no refunds, Carrier class. > > p> This SmartBridges company certainly does not sound like an honest > > company. > > p> First I would like to know where they get off saying anything about > > Carrier > > p> class. > > p> Then if they are so sure about their Carrier class junk, why do you need > > an > > p> original box to sned them back, and why don't they do refunds? > > > > p> Tom, has been talking about a lawsuite to make this Smartbridge company > > p> stand behind their products or give everyone their money back. He thinks > > > > p> that their is probably enough people like us who got ripped off to get a > > > > p> class action lawsuite against the company who sold us this pile of junk > > > > p> Very very disapointed > > > > > > p> T n T > > > > > > > > > > > > >>From: "Blazen Wireless" <[EMAIL PROTECTED]> > > >>Reply-To: [EMAIL PROTECTED] > > >>To: <[EMAIL PROTECTED]> > > >>Subject: Re: [smartBridges] Anyone having issues with the new firmware? > > >>Date: Sat, 19 Jul 2003 19:03:47 -0700 > > >> > > >>Okay so it appears I am not the only one having the problem here We hav > > >>users at begining at 3.5 miles and some as far as 7.2 miles the last > > >>revision 0.01.06 just will not associate to any of my APS I had sugested > > >>there is something going on here and I am finally able to get on this > > list > > >>and post only to see what I have been telling support since last week > > >>before > > >>the release only to be told its been working well in the "LAB" > > >> > > >>Here is my post from another forum these things need to be tested in a > > >>consistant manor not just really close up. > > >>1. Measure signal at 1, 2, 3, 4,5 ,6 and 7 miles if possible > > >>2. At each point do some speed tests to confirm it is working and how > > well > > >>or how bad as you can see at some ares out we get association but speeds > > >>are > > >>WAY down. > > >>These are only 2 that need to be added to the list of testing before ANY > > >>final revision is released to save time and nerves of those of us in the > > >>field! > > >> > > >>I keep asking what is the closest and farthest they have been tested in > > the > > >>"LAB" and I have yet to get an answer? is this something that is a > > secret?? > > >>I too am not going to change firmware on the APPOS that are working rock > > >>solid and have ALL my customers down. > > >> > > >> > > >> We have tried it (ver 0.01.06 rev 3 final release )and I have seen > > >>problems > > >>but to be fair we still need to identify if this firmware is compatible > > >>with > > >>the OLD atmel chip they had. We tried this new firmware on the only radio > > > > >>we > > >>have left since the other 2 locked up hardcore and are now doorstops > > after > > >>doing firmware upgrades with rev 2 & rev 3 just before the final release. > > >> > > >>Here is what we found after 3 hours of testing and we found the same > > thing > > >>on rev 2 > > >> > > >>I don't how you guys feel about it and maybe this firmware is not > > >>compatible > > >>with the old good atmel chip per say. > > >>The two test radios that locked up we just bought less then a month ago so > > > > >>I > > >>can only assume they had the problem. Unless they can come up with a way > > to > > >>positively identify which units are suspect with the suspect chip. > > >> > > >>I suggest you do the same tests with a spare radio that you can afford to > > >>lose if the firmware upgrade goes bad. Basically what happens is the > > radio > > >>locks up and it no longer gives an Ethernet connection to log into the > > >>radio, the power and wireless light stay on solid and you no longer get a > > >>LAN connection or light many times I was told to reset and don't see how > > >>that would work since that just resets passwords and the IP address etc > > but > > >>I tried 20 times anyways they even sent me a utility to unlock it but > > that > > >>was useless because you need a network connection to the radio hahaha. > > >> > > >>Anyways in a nut shell the firmware after testing as you can see in our > > >>notes does not work for us yet Smart bridges claims it works well in the > > >>lab > > >>and others have tested as well which I would like to know how far away > > they > > >>tested the radio. > > >> > > >>1. ver 0.01.04 loaded originally on this unit and at 3.5 miles we > > associate > > >>fine and get download speeds in 900kbps to 1.2 megs > > >> > > >>2. Loaded ver 0.01.06 final rev into radio it loads fine and at same 3.5 > > >>mile location we get not even half the speeds we did with rev 0.01.04 we > > >>get > > >>200kbps to 300kbps at most and have lots of packet loss. > > >>RSSI 85% and signal quality 90-95% with both firmware. > > >> > > >>3. Moved to 5 mile location ran same speed tests with firmware 0.01.04 > > get > > >>speeds of 800kbps consistently loaded ver 0.01.06 final revision and we > > >>associate but thats it radio will not ping APPO on tower but we can ping > > >>ABO > > >>radio with new firmware. RSSI 80% signal quality 80% with both firmware. > > >> > > >>So as you can see this firmware will not work for us. I don't understand > > >>what happened it seems that this is now possibly a timing issue? > > >> > > >>The only question I have is will version 0.01.06 work on old radios with > > >>old > > >>atmel chip? and if not then we will proceed further to load the 0.01.06 > > on > > >>clients radios but once again we have no way of telling which radios have > > >>new or old atmel chip? > > >> > > >>Our coverage area begins at 3.5 miles and runs > > >>out to 7.2 miles. > > >> > > >>----- Original Message ----- > > >>From: "Colorado Wisp" <[EMAIL PROTECTED]> > > >>To: <[EMAIL PROTECTED]> > > >>Sent: Saturday, July 19, 2003 1:18 PM > > >>Subject: RE: [smartBridges] Anyone having issues with the new firmware? > > >> > > >> > > >>Nish, > > >> > > >>We updated several of one of our "overheating" units this morning and it > > >>will not associate with our APs running 1.4j.5. We have no plans to > > update > > >>the firmware on the APs, they have been rock solid. Is there going to be > > >>firmware that will interact this firmware version? > > >> > > >>Chris > > >> > > >>--- > > >>Colorado WISP llc. http://www.cowisp.net > > >>Bringing high speed internet to rural communities. > > >>P.O. Box 55 > > >>Wellington, Colorado 80549 > > >>970-218-5295 > > >> > > >> > > >>-----Original Message----- > > >>From: [EMAIL PROTECTED] > > >>[mailto:[EMAIL PROTECTED] > > >>On Behalf Of Nish Park > > >>Sent: Saturday, July 19, 2003 2:49 AM > > >>To: [EMAIL PROTECTED] > > >>Subject: RE: [smartBridges] Anyone having issues with the new firmware? > > >> > > >> > > >>Tim, > > >>Can you please elaborate a little more on this "still doing the same > > >>thing!". What was the problem, new unit (June or July purchase?), RSSI > > and > > >>LQ values, Brand of AP? > > >> > > >>We have confirmed that the problem of loosing association at elevated > > >>temperature has been solved. This has been the focus of all our efforts > > and > > >>we are quire confident that issue no longer exist. Now we will be > > focusing > > >>on testing if there has been any other side effects. > > >> > > >> >From some of the emails it appears that some of you are trying to see > > >> >if > > >>the new F/W also fixes the old/lingering problem of "periodic lockup". I > > >>will be pleasantly surprised to hear that it does, but that has not been > > >>the > > >>focus of the current activity on hand. > > >> > > >>Thanks for your support. > > >> > > >>Nish > > >> > > >> > > >> > > >>-----Original Message----- > > >>From: [EMAIL PROTECTED] > > >>[mailto:[EMAIL PROTECTED] > > >>On Behalf Of Tim Harris > > >>Sent: Saturday, July 19, 2003 12:32 PM > > >>To: '[EMAIL PROTECTED]' > > >>Subject: Re: [smartBridges] Anyone having issues with the new firmware? > > >> > > >>Yep, I installed it this afternoon on a client's unit. Had to unplug it > > to > > >>get it to start working after uploading the new firmware. Started > > working > > >>fine. > > >> > > >>Customer called back an hour later and left two messages, still doing the > > >>same thing! > > >> > > >>If it smells like it, if it looks like it........ > > >> > > >>Hmm, maybe the guy with the Hotmail address might have a point. This > > seems > > >>to be getting ridiculous. > > >> > > >>I'm doing two more tomorrow morning, I'll post a response then.. > > >> > > >> > > >>Tim Harris, Operations > > >>www.dwisp.net > > >>[EMAIL PROTECTED] > > >> > > >> > > >>----- Original Message ----- > > >>From: "Sam" <[EMAIL PROTECTED]> > > >>To: <[EMAIL PROTECTED]> > > >>Sent: Friday, July 18, 2003 10:09 AM > > >>Subject: [smartBridges] Anyone having issues with the new firmware? > > >> > > >> > > >> > Has anyone installed the new firmware? I'm getting ready to try, but > > >> > wanted to check first to see what sort of luck others have had. > > >> > > > >> > Thanks > > >> > Sam > > >> > > > >> > > > >> > The PART-15.ORG smartBridges Discussion List > > >> > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >>smartBridges <yournickname> > > >> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > >>smartBridges) > > >> > Archives: http://archives.part-15.org > > >> > > > >> > > >>The PART-15.ORG smartBridges Discussion List > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > > the > > >>body type unsubscribe > > >>smartBridges) > > >>Archives: http://archives.part-15.org > > >> > > >> > > >>The PART-15.ORG smartBridges Discussion List > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > > the > > >>body type unsubscribe smartBridges) > > >>Archives: http://archives.part-15.org > > >> > > >>The PART-15.ORG smartBridges Discussion List > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >>smartBridges <yournickname> > > >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > >>smartBridges) > > >>Archives: http://archives.part-15.org > > >> > > >>The PART-15.ORG smartBridges Discussion List > > >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > >>smartBridges <yournickname> > > >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > >>smartBridges) > > >>Archives: http://archives.part-15.org > > > > p> _________________________________________________________________ > > p> The new MSN 8: smart spam protection and 2 months FREE* > > p> http://join.msn.com/?page=features/junkmail > > > > p> The PART-15.ORG smartBridges Discussion List > > p> To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > p> smartBridges <yournickname> > > p> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > p> smartBridges) > > p> Archives: http://archives.part-15.org > > > > -- > > [This E-mail scanned for viruses by Declude Virus] > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges > > <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > > Martin Moreno > Blazen Wireless > 909-907-4106 > www.blazenwireless.com > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > --- Outgoing mail is certified Virus Free. 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