(Anyone who's been through the midwest will understand the subject, but
that's not the point of this message....)
I am as upset as anyone with the recent troubles SB is having.
However:
I know that they are working to correct them. It is not the fault of a
vendor if their supplier changes critical components and doesn't tell them
the implications of doing so, or tell them at all. If you would like to
file a Class Action Lawsuit (CAL), your defendant would be Atmel, not SB.
As the technical product manager for the computer network for the largest
railroad in the world, I have the opportunity to work with many hardware
and software vendors. Other than possibly Novell, I have not worked with a
company that has tried harder to work with their customers than SB has.
I've gotten calls from Sinagapore to try to help me resolve issues.
You ever get a call from anyone in Redmond offering to help with any
issues you may have had with M$ products?
We are all going through a tough time right now, SB as well as the rest of
us. I have personally gotten frustrated and said things on this forum that
probably could have (should have) been presented in a more polite manner.
And I'm probably going to look to another CPE until SB gets these issues
resolved. But I have to point out that I also have CPEs that I installed
from Oct 2002 until Apr 2003 that are working like the Energizer bunny;
They keep going and going and going.... And I have an APPO that hasn't
been rebooted in over eight months, and is still going strong. So SB can
(and does) make a great product. Hopefully they'll be able to get back to
where they were, and <side rant> hopefully some people on the list will
stop pushing them so hard to add new things too quickly (you know who you
are... :)
And if they do push, hopefully SB will resist. :)
-=-
But TnT: Next time, please be respectful (or at least sober) when you post
your flames. (See below for my comical interlude.... :)
Sam
On Sat, 19 Jul 2003, Tom & Toni Maris wrote:
> My husband Tom is very pissed. We have invested more than $6,000.00 in this
> gear and we are constantly having prtoblems.
prtoblems? Hmmmm.... Who installed them?
> On their web site thwy claim to be Carrier Class. Now we read the fine print
> on the rmapage and it says they will not give refund just replacement units
> and that you have to have the original box!
Thwy do?
~
> Original box, replacement unit's, no refunds, Carrier class.
> This SmartBridges company certainly does not sound like an honest company.
That sounds like slander to me. (Or is it libel?) Maybe time for a class
action suit.... To imply they are dishonest would imply a willful intent
to defraud. Other than the TnT show, I don't think anyone on this list
thinks SB's intent was to defraud anyone. (TnT: That means they never sold
you anything with the intent to rip you off.)
> First I would like to know where they get off saying anything about Carrier
> class.
To have a first, there has to be a second.....
> Then if they are so sure about their Carrier class junk, why do you need an
> original box to sned them back, and why don't they do refunds?
If I were to sned one back they'd probably RMA me a tissue.
<ghezuenteight?>
> Tom, has been talking about a lawsuite to make this Smartbridge company
> stand behind their products or give everyone their money back.
A lawsuite? How about a whole suite of lawyers? Wait. How about a suite of
people sneding?
/more tissues....
>He thinks
He does?
> that their is probably enough people like us who got ripped off to get a
> class action lawsuite against the company who sold us this pile of junk
their: shows possession
there: pointing towards
Pretty simple stuff. Not something to be confused, misconstrued, or
otherwise pondered in the mind of someone considering a lawsuite.
> Very very disapointed
Me too. Flamers should *always* use a spell checker. And in your case, a
grammer checker <sic> and breathalyzer as well.
-=-=-=-=-=-
Sorry... couldn't resist. :) Besides - I've invested well beyond $6k in
this. And ya know what? Most all of it works like a champ.
Sam
The PART-15.ORG smartBridges Discussion List
To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges
<yournickname>
To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)
Archives: http://archives.part-15.org
