Yup...that is what I have been saying for 2.5 months now....STOP TREATING THE SYMPTOMS AND FIND THE ROOT OF THE PROBLEM.
I am starting to wonder if there were some cut-backs to increase the profit margin??? Cause this stuff really used to work GREAT! My latest shipment of 12 RMA airBridges and 2 aPPo's are all the bad chipset with the new firmware on an included CD. Sure hope that stuff gets lost soon...cause I really want the hardware fix. Sully -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Blazen Wireless Sent: Sunday, August 17, 2003 12:10 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] 2 New aPPo's DONT WORK I agree with John we cant keep coming up with "Band-Aids" to fix problems that are inherent these units we need absolute resolution to help fix these types of problems from smart bridges end. Thats like saying HMM this wing has a problem on the F-14 lets ad some gum or duct tape to correct it and call it fixed. Sooner or later the Band-Aid and or duct tape is going to give and the system will crash again and again. Would you want someone working on your private vehicle doing Hodge podge fixes just to get something to work half ass?? Our lively hood depends on how well your product performs. If you cant make it perform tell us now and we will move to something else? Or make it so that it will perform like it was intended to.. I love this stuff and the price point but, I hope the nexus is going to be MUCH better in terms of quality and reliability! If not no sense of going further with the project.. ----- Original Message ----- From: "John Banes" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 17, 2003 12:02 PM Subject: Re: [smartBridges] 2 New aPPo's DONT WORK Alex, The path is about 15 feet across the room, using the rubber duckie antennas so I don't think it is an antenna alignment issue or a signal strength issue. A second airpoint pro substituted for this unit does not exhibit the problem. As far as changing the IP address fixing the first problem, I now have an airpoint pro that is on a completely different subnet from any of the other equipment. It makes it difficult to manage when it is not using the address ranges that everything else in you network uses. I would not call that fixing the problem. John ----- Original Message ----- From: "sB Tech Support" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 17, 2003 10:15 AM Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > It is good to know the 1st problem is solved after changing the IP > address. However this is strange, I am wondering what could be the > cause, does it relate to network issue? As for the second problem the > signal drops from 100 to no signal, the reasons may be varies, either > antenna out of alignment channel interference or noise from many > factors. What antenna you are using? Do you use amp along with it? Try > to align the antenna which I think can solve the problem. > > Alex > sB Tech Support > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of John Banes > Sent: Sunday, August 17, 2003 9:38 PM > To: '[EMAIL PROTECTED]' > Subject: Re: [smartBridges] 2 New aPPo's DONT WORK > > Nish, I had been waiting until I had more information before contacting > Smartbridges, but there do seem to still be some problems. We have 2 APP > indoor units, both used in repeater mode. > > After the last firmware upgrade one seems to work fine, we have not > noticed > any problems with it. The other unit, is doing all kinds of strange > things. > It will suddenly quit passing traffic. Both sides say it is associated, > but > it won't pass traffic. If I ping it from the Access point side, the > first > batch of pings fail and it will respond to the second set of pings. At > that > point it will pass traffic again. I can also wake it up using Simple > monitor. The first attempt to access it says it is not there, the second > attempt it responds. The firmware has been reflashed three times (after > a > cool down period), we have run simpleDeploy to set our default settings > and > none of that has helped. I recently changed the IP address of the unit > to an > address outside the subnet everything else is on and that seems to have > helped. I have not noticed it "going to sleep" > > It still has another problem though that the signal goes away for a > second > or so every so often. It is not long enough for the client computer to > be > disconnected, but, if you happen to be watching the signal monitor on > the > client end it drops from 100% to no signal and comes back a second or > two > later. > > The "good" repeater does not exhibit this behavior even when substituted > into the same setup. > > John > > ----- Original Message ----- > From: "Nish Park" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, August 16, 2003 08:17 PM > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > Sully, > > I know you are frustrated. You have spent long hours on this issue > (and > > many others). The aPPO works in your garage but not on the tower, and > > from everything else you are describing, it sounds like the problem is > > somewhere else. > > > > The firmware works. We have had more than 1000 downloads since the > > release and many people reporting back positive results. So with this, > > having 2 units in a row go bad, exactly the same "strange" way does > not > > compute. > > > > I am not trying to get you to go off on another tangent but I think it > > may help to think of some other issues if we "assume" for a while that > > the aPPOs are ok. Let's try to answer this question - What else can be > > wrong? > > > > If you like, Alex can send you another aPPO directly from Singapore to > > get you going with your customers. This will take the time pressure > off > > to solve this little mystery. But I suspect the 3rd one will do the > same > > thing. > > > > Nish > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree > > Network > > Sent: Sunday, August 17, 2003 6:42 AM > > To: '[EMAIL PROTECTED]' > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > Importance: High > > > > I ran the big pings all night long to a repeater configruation that I > > had > > setup in the garage. It was an indoor airPoint (client bridge mode) > in > > a > > NEMA enclosure and 8db patch antenna, talking with my head-end. That > > went > > into a switch and back out to the aPPo (AP mode) on different channel > > and > > SSID. I then had an indoor airBridge connected to my laptop on the > SSID > > and > > channel of the repeater (new aPPo) and it connected fine---as it > should. > > > > Head-End aPPo <--> airPointIndoor (CB mode) <--> switch <--> aPPo > > (differenet SSID/channel) <--> airBridge indoor <--> laptop > > > > I then started HUGE pings from 3 machines towards the aPi and the aPPo > > as > > well as the laptop. I then started huge pings from the laptop to all > > devices and a few machines on my lan. I logged it all in MRTG all > > night. > > Never lost a ping...all was perfect. > > > > I then installed that configuration today on a new clients roof (CALL > ME > > STUPID!!). All was running perfectly for the first 1.5 hours. Now > the > > aPPo > > is once again dead. Cant ping it at all. I dont know if the wireless > > side > > is working, because I am out of range from here...and no clients are > > running > > off that repeater yet. > > > > The airPoint indoor is receving about a 93% RSSI and 90% LQ. The > client > > that is at that location (off the switch also) is running fine. > > > > The problem is with these FREAKING aPPo's (and airBridges). The > > only...ONLY > > differences between this setup and my garage setup is: 45 ft cable run > > vs. > > 15 ft cable run and one was in my cool garage over night vs. hot roof > in > > midday sun. > > > > The temperature today is about 80 degrees. > > > > Now...smartBridges....tell me....tell me that your firmware fixed the > > heat > > problems?!?! Why did you send me these damn bad chip units again. I > > thought you opened up the units and put good chips in again?!?!? Am I > > just > > getting the back stock from Electro-Comm?!?! > > > > All my airBridge and aPPo's came with a CD and sticker on the box that > > said, > > "LOAD FIRMWARE FIRST!" I did! > > > > Please email me off forum to discuss the remedy for this situtation. > > > > Sully > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of The Wirefree > Network > > Sent: Saturday, August 16, 2003 8:02 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > I had 1400 size pings running all night to this aPPo setup and the > > airBridge > > on the other side (and vice versa). I graphed it all with MRTG and it > > looks > > fine. > > > > I dont know why it didnt work on the roof?? > > > > I am going to put a 70 ft piece of cat5 on it this morning before I go > > install it at the repeater location...I will see if that is an issue. > > > > Sully > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of The Wirefree > Network > > Sent: Saturday, August 16, 2003 1:00 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > Shouldn't have to do this with a 45 ft run that works with the old > > unit??? > > > > I am using the supplied power supply (which is not one of the super > old > > recalled ones). > > > > Thanks for the advice though....really!! > > > > Sully > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Tom Haynes > > Sent: Saturday, August 16, 2003 12:14 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > Sully, that sounds a lot like a power quality issue. Can you check the > > actual voltage on the cable JUST BEFORE IT GOES IN THE APPO using an > > analog > > volt meter? You should see no less then 8vdc and the needle should not > > move > > any. If the needle swing any then you have a cable or power problem. > How > > long is the cat5 and what power supply are you using? > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] > > On Behalf Of The Wirefree Network > > Sent: Friday, August 15, 2003 11:32 PM > > To: 'The Wirefree Network'; [EMAIL PROTECTED] > > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]; > > [EMAIL PROTECTED] > > Subject: RE: [smartBridges] 2 New aPPo's DONT WORK > > > > > > Oh...forgot one thing. During the 5 minute period of the aPPo's > > working...I was watching the statistics and noticed that the unit's > kept > > rebooting. The statistics would keep going back to zero. Then it > just > > died. > > > > What the heck is going on?!?!? > > > > Sully > > > > -----Original Message----- > > From: The Wirefree Network [mailto:[EMAIL PROTECTED] > > Sent: Friday, August 15, 2003 9:26 PM > > To: '[EMAIL PROTECTED]' > > Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; > > '[EMAIL PROTECTED]' > > Subject: 2 New aPPo's DONT WORK > > Importance: High > > > > I received an aPPo from Electro-Comm that I PAID EXTRA for to have it > > overnighted to me so that I could replace a faulty aPPo (firmware > > issue). > > > > First thing I did was upgrade the firmware like the STICKER says on > the > > box. Then burned in my settings with simpleDeploy. All went well. > > > > I replaced it and it worked like a champ--all clients reassociated! > > Woohooo!! Five minutes later clients started dropping off and the > > Ethernet side died! I did a power reset and it came back up but only > a > > few clients associated back up with it. So...I waited a couple > minutes > > and the Ethernet side died again. > > > > I reflashed it...I lowered the firmware...I reflashed it...I upgraded > > the firmware...I replaced the powershot twice...I did EVERYTHING! The > > Ethernet side would keep crashing. In case it matters to anyone...it > > was only 70 degrees here today. > > > > So...I put my old unit back up (after only 3 hours of MY LABOR > WAISTED) > > and it worked fine. My old unit periodically crashes..and that is why > I > > am RMAing it. > > > > Yesterday...I received my stock (and spares) from Electro-Comm. I > > started the process ALL OVER AGAIN...with the exact same results (3 > more > > hours waisted). The Ethernet side DIED after 5 minutes. > > > > I am once again back on my old aPPo...I have a bunch of pissed off > > customers....and I am VERY pissed myself. I am soooo sick of spending > > hours upon hours replacing bad equipment. > > > > sB...can you please send me 2 aPPo's from Singapore...that you have > > actually verified work for longer than 5 minutes?!?! > > > > Sully > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
