Rick-
You introduce another principle-
If you're gonna bitch, you must also praise.
It's amazed me when we've called up a boss to tell them what a great job one
of their underlings did- they don't know how to respond!
There are few things that take as short a time, but have such impact, as an
attaboy.

glc

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matsuda,
Richard
Sent: Wednesday, August 01, 2007 12:05 PM
To: [email protected]
Subject: RE: Telling an AHJ "No" ?

City of Dallas tries to treat all persons as "customers" including
public citizens, builders, architects, and contractors. We even have to
take mandatory customer service training classes which is a great help
for all of us.

I agree with Ed.
If you have a problem with me, then I encourage you to speak to my
supervisors or even to city council members to voice your complaints. I
think I've learned most of my knowledge from listening to the many
patient sprinkler contractors in the area who were willing to take the
time to explain things to me.

However, if I'm doing a good job, then please also voice your
appreciation. 
Scold me and praise me like a dog...and I'll happily do my best to do
what's right.

rick matsuda, city of dallas


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