Dear Vaishnavi and all,

I would like to share a structured compilation of critical accessibility
defects identified on the IRCTC website, captured directly from the
browser's accessibility tree. While some issues may be intermittent, these
have been persistent in my experience. Furthermore, account creation has
become nearly impossible for most users, potentially due to underlying
infrastructure issues. These errors create significant complications and
prevent existing users from logging in.

1.  Focus Defect on Login Mechanism

  - Issue: The "Login" option is omitted from the page's focus order. Users
navigating via the Tab key or screen reader shortcuts cannot discover or
trigger the Login dialog.
  - Impact: This is a critical blocker; assistive technology users cannot
access their accounts.
  - Required Fix: Ensure the Login element uses a native <button> or
includes role="button" and tabindex="0" with clear accessible text.

2.  Date Picker Widget Overlap & Lack of Input Choice

  - Issue: Typing a valid date manually into the journey date field leaves
the visual calendar popup open indefinitely. There is no independent
mechanism to bypass this mouse-driven calendar.
  - Impact: This creates keyboard traps and interferes with subsequent form
processing, such as selecting "All Classes".
  - Required Fix: Automatically close the overlay once a valid date format
is entered, and implement native combobox selectors or an explicit
aria-expanded toggle for the interactive grid.

3.  Broken Semantics on Holiday and Service Shortcuts

  - Issue: Essential service links (Trains, Buses, Flights, Holidays) are
rendered as empty entities or generic static strings in the accessibility
tree. There are also "ghost" links present near the "From" station selector.
  - Impact: Screen reader users hear "List item, blank," making these
service gateways unusable.
  - Required Fix: Apply explicit text nodes or clear aria-label fields
(e.g., aria-label="Book Bus Tickets") across all category lists and remove
dead structural markup.

Best regards,

UDIT Pandey

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