| Hello friends, following are my findings on IRCTC website Number one, login button, difficult to locate Number two, no error messages are announced through alert or Arya live regarding wrong submission of information on login page Number three, the page title does not give any hint or clue that the person is logged in 4. No mechanism to skip to content or bypass block through landmarks Number five, no heading structure is created to understand the location of screen reader on a page Nu Number six, train information is not published in a tabular format to navigate easily Number seven, after selecting the class, the focus does not remain on the selection but goes here and there again. We have to search the train to book the ticket. Number eight, again, we have to click on the date available in the train information to reconfirm it, but if it is not done, then the wrong error message is given that select the class. Number nine on passenger information page. If we commit any error, the Arya live or alert does not announce the error, which we done. Number 10 on payment page, no role of button or links are given in the payments option. So user does not come to know that what should be clicked and what can be avoided. These are some of my observation, but not limited to this, there might be many other Sent from my iPhone
A significant amount of work is still required to make the IRCTC
website fully accessible. Meaningful progress can be achieved
through direct engagement with the website’s developer, CRIS;
otherwise, filing a PIL alone does not serve the intended
purpose.
I recall my own case against IRCTC before the Hon’ble CCPD, where
our learned advocate Mr. Subhash Vashishth, along with Mr.
Prashant from NAB, presented detailed arguments and discussions.
As a result of those proceedings, the CAPTCHA mathod was replaced
with OTP authentication, and later, the online card system was
introduced for ticket booking.
On 6/13/2026 9:37 AM, Vaishnavi
Jayakumar (Inclusive India) wrote:
Udit,
Please could you share the screen recording to [email protected]
- this is very valuable for sighted people to realise what the
UX issues are practically.
Dear Vaishnavi and all,
In addition to the issues I previously noted, I have
recorded a live screen share to demonstrate these
accessibility errors in real time.
Best regards,
UDIT Pandey
Dear Vaishnavi and all,
I would like to share a structured compilation of
critical accessibility defects identified on the IRCTC
website, captured directly from the browser's
accessibility tree. While some issues may be
intermittent, these have been persistent in my
experience. Furthermore, account creation has become
nearly impossible for most users, potentially due to
underlying infrastructure issues. These errors create
significant complications and prevent existing users
from logging in.
1. Focus Defect on Login Mechanism
- Issue: The "Login" option is omitted from the page's
focus order. Users navigating via the Tab key or screen
reader shortcuts cannot discover or trigger the Login
dialog.
- Impact: This is a critical blocker; assistive
technology users cannot access their accounts.
- Required Fix: Ensure the Login element uses a native
<button> or includes role="button" and
tabindex="0" with clear accessible text.
2. Date Picker Widget Overlap & Lack of Input
Choice
- Issue: Typing a valid date manually into the journey
date field leaves the visual calendar popup open
indefinitely. There is no independent mechanism to
bypass this mouse-driven calendar.
- Impact: This creates keyboard traps and interferes
with subsequent form processing, such as selecting "All
Classes".
- Required Fix: Automatically close the overlay once a
valid date format is entered, and implement native
combobox selectors or an explicit aria-expanded toggle
for the interactive grid.
3. Broken Semantics on Holiday and Service Shortcuts
- Issue: Essential service links (Trains, Buses,
Flights, Holidays) are rendered as empty entities or
generic static strings in the accessibility tree. There
are also "ghost" links present near the "From" station
selector.
- Impact: Screen reader users hear "List item, blank,"
making these service gateways unusable.
- Required Fix: Apply explicit text nodes or clear
aria-label fields (e.g., aria-label="Book Bus Tickets")
across all category lists and remove dead structural
markup.
Best regards,
UDIT Pandey
--
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Warm regards,
Udit Pandey
📱 Phone & WhatsApp: +91 99909 55800
📸 Instagram: udit.pandey123
🙏 Wishing you and your loved ones safety, peace,
and strength.
🕊 Let us speak no evil, see no evil, and hear no
evil.
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