You clearly are non-union.
On 4/24/2017 8:57 AM, Chuck McCown wrote:
Well then you would not be working for me. Or UPS or FedEX or Les
Schwab or Tunex or ......
Treating someone like crap is a far different thing than treating them
like an adult. You own their work output when they are on the clock
and they need to work efficiently.
It is not unreasonable at all to expect some hustle. I don’t pay
anyone to take their time.
*From:* Timothy Steele
*Sent:* Monday, April 24, 2017 7:53 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] installer hire / training process.
If you treat your employees like crap like that there going to start
looking for a new boss I know if I was walking to the house and you
told me to run I would quit on the spot if that's what you want then
go for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote:
You cannot expect a younger person to run for any reason until
they decide that it might benefit them, and even them real hustle
will be rare.
I would put them on piece rate or daily rate and tell them they
have to do at least 3 per day to keep their job. Once they are
doing 3, then up it to 4 or keep them on piece rate.
Have you actually said “RUN!” when they were walking from truck to
house? Have them watch the first half of full metal jacket and
give them a bit of drill sergeant treatment.
I believe in “management by telling” you actually have to tell
them, in simple and clear terms exactly what you want.
*From:* Brandon Yuchasz
*Sent:* Sunday, April 23, 2017 5:37 PM
*To:* af@afmug.com
*Subject:* [AFMUG] installer hire / training process.
I was going to type a long PC type post about this (which I did
anyway sorry) . But instead I am going to just ask how you guys go
about trying to teach / train a new installer to work faster?
We have a guy right now that was hired to be an installer with
other duties as assigned. He is good at the other duties and has a
good understanding of networking, computers and even RF. The
problem is that he is very slow on installs and the primary job he
was hired to do.
I spent quite a bit of time with him last week trying to figure
out where the speed issues were coming from. So I took him on site
surveys ahead of time with me and we laid out the entire installs
during the survey. Install here, wire down here, across here in
through wall here and terminate. You could see the tower from
these sites so hanging and tuning the radio was a breeze.
I sent him out on two installs the day after that. First one I
considered a hard install. The second one easy. They took him
over 10 hours not counting drive time.
I spent the next morning doing site checks on them with the
customers permission. Both customers were happy with him and his
install and not a single thing on the install was done incorrectly
I took another installer with me and asked him to run the time
frame in his head. He came up to 3 hours for each install. So had
I but we are both experienced.
So I talked really briefly with the new guy about getting faster
and then took him to an install I had surveyed myself. Ran him
through the entire install. Radio here, wire down here….. in and
terminate. Install router. I left the more experienced guy with
him to answer questions but told him to not physically help and
explained to the new guy that if he had questions to ask because
the other guy is there to help him figure out a faster process
and would be talking with me after the install about ways to
speed up the process so we can help him. I should mention the
experienced guy is a supervisor so no hard feelings should be had
here. I left him at 9:00
I was thinking that maybe I was being unrealistic in my time
frames on installs since normally I have a helper on my installs
and we knock out three to four a day. I felt like I got my
installs done in 3 hours max when I was alone but never really
timed them. So when I left the new guy I drove a half hour to what
I considered a hard install and did it alone. Was done at 12:30
and driving back to check on the new guy. When I got there he was
just about done with the install but the truck was spread around
the driveway ( not throwing stones I have been known to do this).
So he was going past hour 4 at this point with paperwork and
packing the truck he was going to be at 5 for sure. I stepped in
did the paperwork and quietly asked the other guy to pack up the
truck some. This was done for selfish reasons ( its Friday and I
have a family) and also because we had a between 1 and 3 to hit
for the final install of the day.
Grabbed subway. Scoffed it down. I bought and we headed to the
last job.
I had the supervisor guy in my truck and we have worked together a
lot 100s of installs together. So on the way to the install which
he had never seen I prep him on it. Big ladder ( 32”) up on the
gable on the back of the house. Take the little giant around to
the deck so I can access the roof. And it’s a tripod install. So
when we pull into the drive I point to the back of the house
“that’s the back” he says okay and I go to ring the doorbell and
say hello. He has the new guy with him so he told him to help
with the ladder and then instructed him to start an rj45 on a
wire. When I walked out the ladder was up and the supervisor was
at the top screwing down the tripod. I grabbed the mast, mounted
the antenna and put the wireless unit on it to tune and scurried
up the small ladder and up the roof. Ill make this short. We hung
the gear and tuned and marked the tripod and I went down and he
had just finished the RJ45. In his defense he had put one on a 3
foot scrap piece that he had confused with the rest of the wire in
the box( I don’t know) so this was his second end. Anyway we just
ran the job and he stayed out of the way. This was a hard roof,
tall and not LOS and we were done in the truck heading home in
just under two hours. But that was two guys and we ran.
Ok so this is getting long sorry about that but I just am at a
loss with this guy. I did realize on that last job I run on job
sites. I always run to the truck back from the truck and I think
ahead. This guy defiantly does not run and nothing is done with
any sense of urgency. He is certainly smart and I hate to let him
go because he has other values but I don’t know what I can do to
help him. He was hired to take the load off of me and I realize at
the beginning new guys are work but its been over two months now
he just recently took on jobs alone and he is not taking the load
off. He is adding to it.
Thoughts?
Is to wrong to say, your slow I don’t know why but I am going to
fire you if you don’t get fast. I wish I could tell you how to get
fast but Its lots of little things. Start with running everywhere
you go and see if that helps?
Seriously…. I do want to know from those of you that have hired
lots of guys what are your thoughts? Should I not be running one
man crews with the expectation of two installs in an 8 hour day
with an hour of drive time in there?
Thanks,
Brandon
