I'm not an owner, I'm an employee. I hustle because I never want
someone to look at what I'm doing and say, "That Adam guy, he sure does
suck."
I don't tolerate poor performance in myself, and I have a really hard
time tolerating it from others. I'm not a genius or a football star, I
just don't give up. I would not quit just because someone wanted me to
try harder. If he can do it, I can do it.
It's possible that I'm an insufferable bastard, but at least I know I'm
pulling my own weight.
Tell me to run!
------ Original Message ------
From: "Timothy Steele" <timothy.pct...@gmail.com>
To: af@afmug.com
Sent: 4/24/2017 9:53:22 AM
Subject: Re: [AFMUG] installer hire / training process.
If you treat your employees like crap like that there going to start
looking for a new boss I know if I was walking to the house and you
told me to run I would quit on the spot if that's what you want then go
for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote:
You cannot expect a younger person to run for any reason until they
decide that it might benefit them, and even them real hustle will be
rare.
I would put them on piece rate or daily rate and tell them they have
to do at least 3 per day to keep their job. Once they are doing 3,
then up it to 4 or keep them on piece rate.
Have you actually said “RUN!” when they were walking from truck to
house? Have them watch the first half of full metal jacket and give
them a bit of drill sergeant treatment.
I believe in “management by telling” you actually have to tell them,
in simple and clear terms exactly what you want.
From:Brandon Yuchasz
Sent: Sunday, April 23, 2017 5:37 PM
To:af@afmug.com
Subject: [AFMUG] installer hire / training process.
I was going to type a long PC type post about this (which I did anyway
sorry) . But instead I am going to just ask how you guys go about
trying to teach / train a new installer to work faster?
We have a guy right now that was hired to be an installer with other
duties as assigned. He is good at the other duties and has a good
understanding of networking, computers and even RF. The problem is
that he is very slow on installs and the primary job he was hired to
do.
I spent quite a bit of time with him last week trying to figure out
where the speed issues were coming from. So I took him on site surveys
ahead of time with me and we laid out the entire installs during the
survey. Install here, wire down here, across here in through wall here
and terminate. You could see the tower from these sites so hanging and
tuning the radio was a breeze.
I sent him out on two installs the day after that. First one I
considered a hard install. The second one easy. They took him over
10 hours not counting drive time.
I spent the next morning doing site checks on them with the customers
permission. Both customers were happy with him and his install and not
a single thing on the install was done incorrectly I took another
installer with me and asked him to run the time frame in his head. He
came up to 3 hours for each install. So had I but we are both
experienced.
So I talked really briefly with the new guy about getting faster and
then took him to an install I had surveyed myself. Ran him through the
entire install. Radio here, wire down here….. in and terminate.
Install router. I left the more experienced guy with him to answer
questions but told him to not physically help and explained to the new
guy that if he had questions to ask because the other guy is there to
help him figure out a faster process and would be talking with me
after the install about ways to speed up the process so we can help
him. I should mention the experienced guy is a supervisor so no hard
feelings should be had here. I left him at 9:00
I was thinking that maybe I was being unrealistic in my time frames on
installs since normally I have a helper on my installs and we knock
out three to four a day. I felt like I got my installs done in 3 hours
max when I was alone but never really timed them. So when I left the
new guy I drove a half hour to what I considered a hard install and
did it alone. Was done at 12:30 and driving back to check on the new
guy. When I got there he was just about done with the install but the
truck was spread around the driveway ( not throwing stones I have been
known to do this). So he was going past hour 4 at this point with
paperwork and packing the truck he was going to be at 5 for sure. I
stepped in did the paperwork and quietly asked the other guy to pack
up the truck some. This was done for selfish reasons ( its Friday and
I have a family) and also because we had a between 1 and 3 to hit for
the final install of the day.
Grabbed subway. Scoffed it down. I bought and we headed to the last
job.
I had the supervisor guy in my truck and we have worked together a lot
100s of installs together. So on the way to the install which he had
never seen I prep him on it. Big ladder ( 32”) up on the gable on the
back of the house. Take the little giant around to the deck so I can
access the roof. And it’s a tripod install. So when we pull into the
drive I point to the back of the house “that’s the back” he says okay
and I go to ring the doorbell and say hello. He has the new guy with
him so he told him to help with the ladder and then instructed him to
start an rj45 on a wire. When I walked out the ladder was up and the
supervisor was at the top screwing down the tripod. I grabbed the
mast, mounted the antenna and put the wireless unit on it to tune and
scurried up the small ladder and up the roof. Ill make this short. We
hung the gear and tuned and marked the tripod and I went down and he
had just finished the RJ45. In his defense he had put one on a 3
foot scrap piece that he had confused with the rest of the wire in the
box( I don’t know) so this was his second end. Anyway we just ran the
job and he stayed out of the way. This was a hard roof, tall and not
LOS and we were done in the truck heading home in just under two
hours. But that was two guys and we ran.
Ok so this is getting long sorry about that but I just am at a loss
with this guy. I did realize on that last job I run on job sites. I
always run to the truck back from the truck and I think ahead. This
guy defiantly does not run and nothing is done with any sense of
urgency. He is certainly smart and I hate to let him go because he has
other values but I don’t know what I can do to help him. He was hired
to take the load off of me and I realize at the beginning new guys are
work but its been over two months now he just recently took on jobs
alone and he is not taking the load off. He is adding to it.
Thoughts?
Is to wrong to say, your slow I don’t know why but I am going to fire
you if you don’t get fast. I wish I could tell you how to get fast but
Its lots of little things. Start with running everywhere you go and
see if that helps?
Seriously…. I do want to know from those of you that have hired lots
of guys what are your thoughts? Should I not be running one man crews
with the expectation of two installs in an 8 hour day with an hour of
drive time in there?
Thanks,
Brandon
