I wouldn't expect someone to run. But hustling is not running to me.
Hustling is thinking ahead, being prepared, _being efficient_. I am
horrible about keeping my vehicle clean, but I know where everything is
and go right to where what I need is. I don't clean the truck in the
field in front of a customer. I do make sure all parts for any
installs that day are prepped before leaving the office. Putting
something together sitting down in a chair with all the tools at hand
can save 10-20 minutes in the field.
Most delays that I see are with customers that get into the install
process and installers that don't get ahead of the customer. The
overriding thoughts for the installer needs to be two things.. 1) time
is money so if the install is a fixed price then the faster they get it
done the more they make. A three hour install should feel like money
left on the table. 2) rework is double money out of every ones pockets
and installers should share in that loss.
So get it done, get it done right and in the least time possible. And
as IBM drilled into me very young. THINK If the installer is driving
up to an install singing with the latest country song, they aren't in
the job.
On 4/24/17 6:57 AM, Chuck McCown wrote:
Well then you would not be working for me. Or UPS or FedEX or Les
Schwab or Tunex or ......
Treating someone like crap is a far different thing than treating them
like an adult. You own their work output when they are on the clock and
they need to work efficiently.
It is not unreasonable at all to expect some hustle. I don�t pay anyone
to take their time.
*From:* Timothy Steele
*Sent:* Monday, April 24, 2017 7:53 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] installer hire / training process.
If you treat your employees like crap like that there going to start
looking for a new boss I know if I was walking to the house and you told
me to run I would quit on the spot if that's what you want then go for it
On Mon, Apr 24, 2017, 9:43 AM Chuck McCown <ch...@wbmfg.com> wrote:
You cannot expect a younger person to run for any reason until they
decide that it might benefit them, and even them real hustle will be
rare.
I would put them on piece rate or daily rate and tell them they have
to do at least 3 per day to keep their job. Once they are doing 3,
then up it to 4 or keep them on piece rate.
Have you actually said �RUN!� when they were walking from truck to
house? Have them watch the first half of full metal jacket and give
them a bit of drill sergeant treatment.
I believe in �management by telling� you actually have to tell
them, in simple and clear terms exactly what you want.
*From:* Brandon Yuchasz
*Sent:* Sunday, April 23, 2017 5:37 PM
*To:* af@afmug.com
*Subject:* [AFMUG] installer hire / training process.
I was going to type a long PC type post about this (which I did
anyway sorry) . But instead I am going to just ask how you guys go
about trying to teach / train a new installer to work faster? ____
____
We have a guy right now that was hired to be an installer with other
duties as assigned. He is good at the other duties and has a good
understanding of networking, computers and even RF. The problem is
that he is very slow on installs and the primary job he was hired to
do.____
____
I spent quite a bit of time with him last week trying to figure out
where the speed issues were coming from. So I took him on site
surveys ahead of time with me and we laid out the entire installs
during the survey. Install here, wire down here, across here in
through wall here and terminate. You could see the tower from these
sites so hanging and tuning the radio was a breeze.____
____
I sent him out on two installs the day after that. First one I
considered a hard install. The second one easy. They took him over
10 hours not counting drive time. ____
____
I spent the next morning doing site checks on them with the
customers permission. Both customers were happy with him and his
install and not a single thing on the install was done incorrectly I
took another installer with me and asked him to run the time frame
in his head. He came up to 3 hours for each install. So had I but we
are both experienced.____
____
So I talked really briefly with the new guy about getting faster and
then took him to an install I had surveyed myself. Ran him through
the entire install. Radio here, wire down here�.. in and terminate.
Install router. I left the more experienced guy with him to answer
questions but told him to not physically help and explained to the
new guy that if he had questions to ask because the other guy is
there to help him figure out a faster process and would be talking
with me after the install about ways to speed up the process so we
can help him. I should mention the experienced guy is a supervisor
so no hard feelings should be had here. I left him at 9:00____
____
I was thinking that maybe I was being unrealistic in my time frames
on installs since normally I have a helper on my installs and we
knock out three to four a day. I felt like I got my installs done in
3 hours max when I was alone but never really timed them. So when I
left the new guy I drove a half hour to what I considered a hard
install and did it alone. Was done at 12:30 and driving back to
check on the new guy. When I got there he was just about done with
the install but the truck was spread around the driveway ( not
throwing stones I have been known to do this). So he was going past
hour 4 at this point with paperwork and packing the truck he was
going to be at 5 for sure. I stepped in did the paperwork and
quietly asked the other guy to pack up the truck some. This was
done for selfish reasons ( its Friday and I have a family) and also
because we had a between 1 and 3 to hit for the final install of
the day. ____
____
Grabbed subway. Scoffed it down. I bought and we headed to the last
job.____
____
I had the supervisor guy in my truck and we have worked together a
lot 100s of installs together. So on the way to the install which he
had never seen I prep him on it. Big ladder ( 32�) up on the gable
on the back of the house. Take the little giant around to the deck
so I can access the roof. And it�s a tripod install. So when we
pull into the drive I point to the back of the house �that�s the
back� he says okay and I go to ring the doorbell and say hello. He
has the new guy with him so he told him to help with the ladder and
then instructed him to start an rj45 on a wire. When I walked out
the ladder was up and the supervisor was at the top screwing down
the tripod. I grabbed the mast, mounted the antenna and put the
wireless unit on it to tune and scurried up the small ladder and up
the roof. Ill make this short. We hung the gear and tuned and marked
the tripod and I went down and he had just finished the RJ45. In
his defense he had put one on a 3 foot scrap piece that he had
confused with the rest of the wire in the box( I don�t know) so
this was his second end. Anyway we just ran the job and he stayed
out of the way. This was a hard roof, tall and not LOS and we were
done in the truck heading home in just under two hours. But that was
two guys and we ran.____
____
Ok so this is getting long sorry about that but I just am at a loss
with this guy. I did realize on that last job I run on job sites. I
always run to the truck back from the truck and I think ahead. This
guy defiantly does not run and nothing is done with any sense of
urgency. He is certainly smart and I hate to let him go because he
has other values but I don�t know what I can do to help him. He was
hired to take the load off of me and I realize at the beginning new
guys are work but its been over two months now he just recently took
on jobs alone and he is not taking the load off. He is adding to it.____
____
Thoughts? ____
____
Is to wrong to say, your slow I don�t know why but I am going to
fire you if you don�t get fast. I wish I could tell you how to get
fast but Its lots of little things. Start with running everywhere
you go and see if that helps?____
____
Seriously�. I do want to know from those of you that have hired
lots of guys what are your thoughts? Should I not be running one man
crews with the expectation of two installs in an 8 hour day with an
hour of drive time in there?____
____
Thanks,____
Brandon____
____
____
____
____
____
