Many of them start charging you regardless if you are on their system yet. Once you sign the contract, you start paying.
On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <nath...@fsr.com> wrote: > I can understand this if the product in question is purchased/licensed > for a one-time upfront fee. However, if you have a SaaS model with > recurring revenues, it seems like it would be in your best interest to help > the customer move existing data over to your product cost-free, and > thus get them to be a paying customer ASAP. > > > -- Nathan > ------------------------------ > *From:* Af <af-boun...@afmug.com> on behalf of Lewis Bergman < > lewis.berg...@gmail.com> > *Sent:* Monday, October 16, 2017 3:36 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Sonar > > Yea, this seems to be a common practice in the software industry. What > they all should really say is that they help you convert. I am going > through this with ECi at the moment. We paid several thousand for them to > convert our database. What it really was was a half hearted gesture at > putting the DB into an excel spreadsheet that they spent zero time checking > for sanity. They expect us to do all that. > > It seems that most software companies expect their customers to have a > whole team of people doing what seems to be the software companies job. Not > saying Sonar fits the description, just that that seems to be the rule not > the exception. > > On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson <sterl...@avative.net> > wrote: > >> Taking forever to migrate from Platypus to Sonar. >> >> I was told conversion was free, but they didn't tell me I had to do all >> my own conversion from Plat to Sonar, so in my mind that's not free. >> >> I paid Spender Lambert to move some initial data to their format, but >> I've been on a hold with Sonar since last month. >> >> Super excited to get going with a 'modern' billing system, but so far the >> process has been a total snoozer. >> >> >>
