Fail.
> On Oct 17, 2017, at 08:54, Lewis Bergman <lewis.berg...@gmail.com> wrote: > > Many of them start charging you regardless if you are on their system yet. > Once you sign the contract, you start paying. > >> On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <nath...@fsr.com> wrote: >> I can understand this if the product in question is purchased/licensed for >> a one-time upfront fee. However, if you have a SaaS model with recurring >> revenues, it seems like it would be in your best interest to help the >> customer move existing data over to your product cost-free, and thus get >> them to be a paying customer ASAP. >> >> -- Nathan >> >> From: Af <af-boun...@afmug.com> on behalf of Lewis Bergman >> <lewis.berg...@gmail.com> >> Sent: Monday, October 16, 2017 3:36 PM >> To: af@afmug.com >> Subject: Re: [AFMUG] Sonar >> >> Yea, this seems to be a common practice in the software industry. What they >> all should really say is that they help you convert. I am going through this >> with ECi at the moment. We paid several thousand for them to convert our >> database. What it really was was a half hearted gesture at putting the DB >> into an excel spreadsheet that they spent zero time checking for sanity. >> They expect us to do all that. >> >> It seems that most software companies expect their customers to have a whole >> team of people doing what seems to be the software companies job. Not saying >> Sonar fits the description, just that that seems to be the rule not the >> exception. >> >>> On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson <sterl...@avative.net> >>> wrote: >> >>> Taking forever to migrate from Platypus to Sonar. >>> >>> I was told conversion was free, but they didn't tell me I had to do all my >>> own conversion from Plat to Sonar, so in my mind that's not free. >>> >>> I paid Spender Lambert to move some initial data to their format, but I've >>> been on a hold with Sonar since last month. >>> >>> Super excited to get going with a 'modern' billing system, but so far the >>> process has been a total snoozer. >>> >>>
