You must stop at 6.x first. That was our original mistake also ... but no
it wasn't OUR mistake, that's what support told us to do. arrggghhh
We had wierdness on group and user forms.
Susan
On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote:
We unsuccessfully attempted to upgrade ARS last night from
5.01.02 patch 1389 to 7.0.01 and had to recover back to the original
version.
The Installed updated the database, but when it attempted to
restart the server it had problems.
It gave the following messages:
The server was not available,
Failed to restart the service Remedy AR System server,
Unable to restart,
Server could not be started, you may start it manually.
Has anyone run into this problem? We may try to go from 5.01.02
to 6.3 them to 7.0.01 next and see if that helps.
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
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