It doesn't sound like its an AR System error - it sounds like your web server, Java Servlet Engine, or a Java component running on the servlet engine are throwing the exception.
Do you have any custom JavaScript actions that are running - perhaps something that is writing a file to the local drive? I have seen problems like that when users are running under Windows with a restricted user account. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 21, 2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Definitely not a timeout. They fill out the form in less than 20 seconds, click SUBMIT, and BAM! And both users have standard READ (not read restricted) licenses. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Norm, Could it be a timeout issue? (Could their session have expired?) Could they be using a "shared read-restricted" account that someone else did a "log-out" of while they were filling out the form? ( and invalidated their session) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > ** > > > > Hi everyone: > > > > Some users are experiencing a very rare error in one of my Midtier apps. > The app allows them to submit a trouble ticket. At this one site there are > over 20,000 users using it. Two of those users, however, get an, "Exception > caught: Access denied" error when they click the SUBMIT button. > > > > I'm at a loss. I don't know why thousands of other users can use it fine > but these two can't. Further complicating the issue is that these users are > in Georgia while I'm in Florida, so I can't see with my own two eyes what > they're doing. > > > > So this is a call for any brainstorming. Any ideas at what might be up are > very appreciated. > > > > ARS. 6.3 > Midtier 6.3 > MS SQL 2000 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
