If you do a search on the ARSList archives, there was a good description of how to do this. I don't have the person's name that posted it to be able to give them credit (sorry), but here is the text I saved off with instructions on how to add a field to incident:
1.) Add the field "Incident Submit Date" (Date/Time) to the form NTE:SYS-NT Process Control 2.) Modify the filter HPD:INC:NotificationGenerator_899_PNPC`! to push $Submit Date$ to "Incident Submit Date" 3.) Add "Submit Date" as a field on the SYS:Form FIeld Selection form: -Selection type = Notification Message Selection -Module Name = Incident -Form Name = HPD:Help Desk -Select fields from = HPD:Help Desk -Menu Label 1 = Submit Date -Menu Value 1 = Submit Date -Menu Value 2 = #Submit Date# 4.) Alter the filter NTE:SHR:TranslateNotificationMessageINC1_100 to do the replacement just like all of the other "Set Fields" inside it. It will replace "#Submit Date#" with the value of "Incident Submit Date" from the form in #1 above. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
