Mark,
After you installed Admin 7.1 p6 did you verify the arimportcmd
path in the data management tool to make sure it is pointed to the right
place?
J.T. Shyman
Column Technologies
Cell: 404-242-5407
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, March 13, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Management Tool Error
Thanks Chris,
This may be a dumb question, but how do I locate that document? I tried
searching for SW00276159 in KB, but no results.
I downloaded and installed Admin 7.1 p6 and the arimportcmd.exe and it's
still not working. I restarted ARS, clients, etc.
I'll have to open an issue I suspect...
Thanks,
Mark
Mark Lev
Sr. Systems Consultant
703-672-4390
732-859-5827 (cell)
mark....@rightstarsystems.com
-----------------------------------------------------------
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
-----------------------------------------------------------
________________________________
From: Action Request System discussion list(ARSList) on behalf of
Danaceau, Chris
Sent: Fri 3/13/2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Data Management Tool Error
**
Mark, I JUST ran into the same issue. For me the cause turned out to
be the Admin tool (actually, the arimportcmd.exe that is bundled with
it). I was advised to patch my Admin tool to 7.1 patch 1 or higher.
I installed patch 4 and the imports worked after that.
The problem is not with the DM tool, it is a defect with the import
tool.
Here is the related defect id: SW00276159
--
Chris Danaceau
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Friday, March 13, 2009 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Data Management Tool Error
**
Hello,
I am having a problem with Data Management Tool, and was hoping someone
could help.
ARS 7.1
ITSM 7.03
Windows OS
SQL Server
All latest patches
Error occurs when trying to Import CSV Files. The convert worked.
Following is the error: (I've xx'd out the password)
...
<ACTL> Checking DLD:DIP:Import_ProcessBatch (100)
<ACTL> -> Passed qualification -- perform if actions
<ACTL> 0: Set Fields
<ACTL> Process: "C:\Program Files\BMC Software\BMC Remedy
ITSM Data Management Tool\Data Load\Import.bat"
C:\Program?Files\AR?System\Admin
C:\Program?Files\BMC?Software\BMC?Remedy?ITSM?Data?Management?Tool
Skittles CTM-LoginID 2693 0 ? xxxx Foundation
<ACTL> z1D Char02 (1000000066) = ****
**** Unable to load mappings from file.
1
...
I would greatly appreciate anyones help.
Thanks,
Mark
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