Misi, Since this uses ARMergeEntry this would also work with the server set with Submitter Mode locked.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, November 11, 2010 3:14 AM To: arslist@ARSLIST.ORG Subject: Re: Modify login id Hi, It is in the RRR|Commands section and is called RRR|LoginConv: https://www.rrr.se/cgi/tools/main#rrrLoginConv It basically go through all regular forms and update those records that needs to be changed. It does not care which application or version is used, as it performs an exact match in all your fields, including diary-fields and status-history. It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry is used (same as Import Tool). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Didn't Misi have a login converter tool to do this? http://www.rrr.se > (although I'm not seeing it in the list of product right now.) > > Thad > > On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes > <larry.bar...@thecreek.com>wrote: > >> ** >> I'm wondering if anyone out there has a simple way of modifying a login >> id >> for a user and any of their tickets they have created, or been assigned. >> We >> have users that are given a login id one way if they are a contractor >> and a >> different way if they are an employee. The problem is some contractors >> eventually become employees. >> We want to be able to modify the employee's current People, User form >> records and at the same time modify any tickets associated with their >> old >> login id and link them with their new login id. >> I was thinking of creating workflow and a form, for input, but this may >> need to be a SQL script. I'm just curious if anyone else has done this >> and >> is willing to share. >> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM >> 7.0.03 patch 009 >> >> Thanks, >> >> Larry B. >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
