Actually it was intended to be a question. Noticed I used a period instead of a question mark as it was being sent.
Thanks for the answer. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Thursday, November 11, 2010 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Modify login id Hi, I guess this was not really a question, but yes, absolutely! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Misi, > > Since this uses ARMergeEntry this would also work with the server set with > Submitter Mode locked. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky > Sent: Thursday, November 11, 2010 3:14 AM > To: arslist@ARSLIST.ORG > Subject: Re: Modify login id > > Hi, > > It is in the RRR|Commands section and is called RRR|LoginConv: > https://www.rrr.se/cgi/tools/main#rrrLoginConv > > It basically go through all regular forms and update those records that > needs to be changed. > > It does not care which application or version is used, as it performs an > exact match in all your fields, including diary-fields and status-history. > > It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry > is used (same as Import Tool). > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Didn't Misi have a login converter tool to do this? http://www.rrr.se >> (although I'm not seeing it in the list of product right now.) >> >> Thad >> >> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes >> <larry.bar...@thecreek.com>wrote: >> >>> ** >>> I'm wondering if anyone out there has a simple way of modifying a login >>> id >>> for a user and any of their tickets they have created, or been >>> assigned. >>> We >>> have users that are given a login id one way if they are a contractor >>> and a >>> different way if they are an employee. The problem is some contractors >>> eventually become employees. >>> We want to be able to modify the employee's current People, User form >>> records and at the same time modify any tickets associated with their >>> old >>> login id and link them with their new login id. >>> I was thinking of creating workflow and a form, for input, but this may >>> need to be a SQL script. I'm just curious if anyone else has done this >>> and >>> is willing to share. >>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM >>> 7.0.03 patch 009 >>> >>> Thanks, >>> >>> Larry B. >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"