Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out, then added the Asset Admin permission back to the user - then log in. The other thing I've noticed is that sometimes the local cache seems to be wrong - certain field labels will be completely wrong. Sometimes, deleting the browser's temporary cache and logging in again will resolve the problem. Have you checked logging in from another computer?
Sorry if you've tried all this - just trying to throw out additional ideas for you. Janie On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: > Would that be in the Roles form? I did a search on Remedy Asset > Management and it looks like the Roles are mapped to the group in > Production AND Test. Is this where I should be checking? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Thursday, October 31, 2013 5:32 PM > To: arslist@ARSLIST.ORG > Subject: Re: Roles and Applications - Remedy Asset Management > > ** > > Been bit by that one before... :) > > On Oct 31, 2013 7:45 AM, "Carl Wilson" <carlbwil...@gmail.com> wrote: > > > ** > > Hi, > > On the off chance, is the application not in "Production" mode > for this environment? > > > > > ________________________________ > > > > > Kind Regards, > > > > Carl Wilson > > > > http://www.missingpiecessoftware.com/ > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR > INFORMATION OPERATIONS > Sent: 31 October 2013 14:40 > To: arslist@ARSLIST.ORG > Subject: Roles and Applications - Remedy Asset Management > > > > ** > > I'm about to pull my hair out. All of the sudden, our test > account (that includes Asset Admin permissions) suddenly is not able to > "View" the Asset Management link on the Applications list on the home > page. This is in Staging. In Dev it works as normal. It's viewable > for an account with Admin permissions, so it's a permission issue right? > > > > I've compared all of these objects on Staging to Dev and they > are exactly the same. I'm not sure why it's not showing up!!! > > > > Remedy Asset Management Application > > AST:Asset Management Console Form > > The Active Link Guide Entry Point for Asset Management > (actually, that would be for the Asset Management Console link UNDER the > main Asset Management link, but I checked anyway and they are the same) > > I've checked all the roles that are set for the Remedy Asset > Management Application on the Roles form > > > > Everything is the same. > > > > Am I missing something? > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> > > Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> > > lisa.ke...@devtechnology.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
