OK, I found where I can set the state.  It's blank in Dev and in Stage.
I changed it to Production on Stage (and Dev) and then saved the
application.    Refreshed the cache and still working the same way.  Dev
is fine Stage is not.

This is an OOB application (Remedy Asset Management).  The only thing we
do to this app is add some custom forms to it (to assume the roles).  

I might have to call support soon.  I just don't see any difference with
Dev.  Ugh!

Thanks everyone!

Lisa

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 31, 2013 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

** 

Been bit by that one before... :)

On Oct 31, 2013 7:45 AM, "Carl Wilson" <carlbwil...@gmail.com> wrote:


        ** 

        Hi,

        On the off chance, is the application not in "Production" mode
for this environment?

         

        
________________________________


         

        Kind Regards,

         

        Carl Wilson

         

        http://www.missingpiecessoftware.com/

         

        From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
        Sent: 31 October 2013 14:40
        To: arslist@ARSLIST.ORG
        Subject: Roles and Applications - Remedy Asset Management

         

        ** 

        I'm about to pull my hair out.  All of the sudden, our test
account (that includes Asset Admin permissions) suddenly is not able to
"View" the Asset Management link on the Applications list on the home
page.  This is in Staging.  In Dev it works as normal.  It's viewable
for an account with Admin permissions, so it's a permission issue right?

         

        I've compared all of these objects on Staging to Dev and they
are exactly the same.  I'm not sure why it's not showing up!!!

         

        Remedy Asset Management Application

        AST:Asset Management Console Form

        The Active Link Guide Entry Point for Asset Management
(actually, that would be for the Asset Management Console link UNDER the
main Asset Management link, but I checked anyway and they are the same)

        I've checked all the roles that are set for the Remedy Asset
Management Application on the Roles form 

         

        Everything is the same.

         

        Am I missing something?

         

        Lisa Kemes

        Remedy Consultant

        Dev Technology Group

        DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> 

        Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> 

        lisa.ke...@devtechnology.com

         

         

        _ARSlist: "Where the Answers Are" and have been for 20 years_

        _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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