Janie, It happens on any account (that's not an admin). These accounts used to be able to see the link, but not now. Dev is working normal and I've checked everything and Stage looks just like Dev (as far as the Application, form, Accounts, permissions, groups, roles.) But SOMETHING has to be missing and it happened on Tuesday. Still checking.....thanks so much!
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Thursday, October 31, 2013 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out, then added the Asset Admin permission back to the user - then log in. The other thing I've noticed is that sometimes the local cache seems to be wrong - certain field labels will be completely wrong. Sometimes, deleting the browser's temporary cache and logging in again will resolve the problem. Have you checked logging in from another computer? Sorry if you've tried all this - just trying to throw out additional ideas for you. Janie On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, "Carl Wilson" <carlbwil...@gmail.com> wrote: ** Hi, On the off chance, is the application not in "Production" mode for this environment? ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> <tel:%28717%29%20770-6437> Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> <tel:%28717%29%20602-9460> lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
