Hey Lisa:
1. Was there a DB copy between some other environment and the Staging environment? 2. Have you tried removing the permissions that appear to be there, saving the test account, then resetting them? That resolves the kind of problem you've described for us....well, not every time, but probably at least 40% of the time. 3. Do you actually have enough Fixed/Floating licenses in Staging to cover the type of license that is set for the test account? Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 8:40 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com<mailto:lisa.ke...@devtechnology.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
