Greg, I understand and agree with the intent, but I also would like to keep this as short as possible since the screen to create a new issue in JIRA is already quite intimidating with all its text boxes, and the current version is already taking two lines even though it's short. Maybe this is the sort of thing that we could try to better emphasize in our project's README?
On Wed, Sep 22, 2021 at 6:07 PM Walter Underwood <wun...@wunderwood.org> wrote: > Two excellent points. So it could be: > > Are you looking for support for Lucene? Have you seen unexpected behavior? > Have an idea for a new feature or improvement? Please ask for help on the > Lucene user mailing list or the IRC channel. If it is a new problem or > idea, then you can submit a Jira issue. > > wunder > Walter Underwood > wun...@wunderwood.org > http://observer.wunderwood.org/ (my blog) > > On Sep 22, 2021, at 6:38 AM, Greg Miller <gsmil...@gmail.com> wrote: > > Love this idea! > > I wonder if there's a way to make the messaging clear that ideas for > new features/improvements are also always welcome? When I read the > current language, I interpret it as bug reporting. Maybe adding a > leading sentence would help? > > ``` > Bug reports, improvements and new feature ideas are always welcome! > Please note, this project has a user mailing list and an IRC channel > for support. If you are looking for support, or if you are not sure > whether the behavior that you are observing is expected or not, please > discuss it there first. > ``` > > Cheers, > -Greg > > On Wed, Sep 22, 2021 at 5:35 AM Adrien Grand <jpou...@gmail.com> wrote: > > > Hi Walter, > > Though it doesn't invalidate your comment, I was considering changing the > message only for the Lucene JIRA, at least for now. > > On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood <wun...@wunderwood.org> > wrote: > > > Here is one with shorter, less complex sentences and clear calls to action. > > Are you looking for support for Solr? Have you seen unexpected behavior? > Please ask for help on the Solr user mailing list or the IRC channel. If it > is a new problem, then you can submit a Jira issue. > > wunder > Walter Underwood > wun...@wunderwood.org > http://observer.wunderwood.org/ (my blog) > > On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com> wrote: > > I think you made a good point, Alexandre. Would something like this read > better: > > ``` > This project has a user mailing list and an IRC channel for support. If > you are looking for support, or if you are not sure whether the behavior > that you are observing is expected or not, please discuss it there first. > ``` > > On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com> > wrote: > > > +1. > Ideally, the final version could still be several shorter sentences. To > avoid needing to be a programmer to parse the deeply nested, if totally > logical, structure. > > On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com> wrote: > > > Hello, > > Jira gives the following note when opening an issue: > > ``` > This project has a user mailing list and an IRC channel for support. > Please ensure that you have discussed your problem using one of those > resources BEFORE creating this ticket. > ``` > > This can be quite intimidating for someone who has never worked with us > before, and we don't apply this logic for ourselves, for instance I feel > free to open JIRAs without discussing them first on IRC or dev@l.a.o. > Given that we are not seeing much irrelevant traffic on JIRA, I'd like to > soften the message to something like below: > > ``` > If you are looking for support, or if you are not sure whether the > behavior that you are observing is expected or not, please discuss your > problem on the user mailing-list instead before creating a ticket. > ``` > > What do you think? > > -- > Adrien > > > > > -- > Adrien > > > > > -- > Adrien > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org > <dev-unsubscr...@lucene.apache.org> > For additional commands, e-mail: dev-h...@lucene.apache.org > <dev-h...@lucene.apache.org> > > > -- Adrien
