Hi Adrien- that's totally fair. There are probably better places for the additional content I'm proposing. A couple things along these lines:
1. Do you think it would be worth linking this guide from the JIRA message (maybe after updating it)? https://cwiki.apache.org/confluence/display/lucene/HowToContribute. It could be a nice hook for new users to learn more (and it's what we link from our README). Maybe it would make the message too long though? 2. I just put up a very brief PR to add my proposed "friendly message" to the README before linking off to the above-mentioned guide: https://github.com/apache/lucene/pull/318. Back to your original proposal though, I'll add my +1 as I think it's a big improvement from the current messaging. Thanks for bringing this up! Cheers, -Greg On Wed, Sep 22, 2021 at 9:23 AM Walter Underwood <wun...@wunderwood.org> wrote: > > Hmm. How is this? It is a single longer sentence, but essentially a string of > simple ones. > > If you want help or have a feature idea, please ask on the mailing list or > IRC channel before submitting a Jira issue. > > wunder > Walter Underwood > wun...@wunderwood.org > http://observer.wunderwood.org/ (my blog) > > On Sep 22, 2021, at 9:18 AM, Adrien Grand <jpou...@gmail.com> wrote: > > Greg, I understand and agree with the intent, but I also would like to keep > this as short as possible since the screen to create a new issue in JIRA is > already quite intimidating with all its text boxes, and the current version > is already taking two lines even though it's short. Maybe this is the sort of > thing that we could try to better emphasize in our project's README? > > On Wed, Sep 22, 2021 at 6:07 PM Walter Underwood <wun...@wunderwood.org> > wrote: >> >> Two excellent points. So it could be: >> >> Are you looking for support for Lucene? Have you seen unexpected behavior? >> Have an idea for a new feature or improvement? Please ask for help on the >> Lucene user mailing list or the IRC channel. If it is a new problem or idea, >> then you can submit a Jira issue. >> >> wunder >> Walter Underwood >> wun...@wunderwood.org >> http://observer.wunderwood.org/ (my blog) >> >> On Sep 22, 2021, at 6:38 AM, Greg Miller <gsmil...@gmail.com> wrote: >> >> Love this idea! >> >> I wonder if there's a way to make the messaging clear that ideas for >> new features/improvements are also always welcome? When I read the >> current language, I interpret it as bug reporting. Maybe adding a >> leading sentence would help? >> >> ``` >> Bug reports, improvements and new feature ideas are always welcome! >> Please note, this project has a user mailing list and an IRC channel >> for support. If you are looking for support, or if you are not sure >> whether the behavior that you are observing is expected or not, please >> discuss it there first. >> ``` >> >> Cheers, >> -Greg >> >> On Wed, Sep 22, 2021 at 5:35 AM Adrien Grand <jpou...@gmail.com> wrote: >> >> >> Hi Walter, >> >> Though it doesn't invalidate your comment, I was considering changing the >> message only for the Lucene JIRA, at least for now. >> >> On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood <wun...@wunderwood.org> >> wrote: >> >> >> Here is one with shorter, less complex sentences and clear calls to action. >> >> Are you looking for support for Solr? Have you seen unexpected behavior? >> Please ask for help on the Solr user mailing list or the IRC channel. If it >> is a new problem, then you can submit a Jira issue. >> >> wunder >> Walter Underwood >> wun...@wunderwood.org >> http://observer.wunderwood.org/ (my blog) >> >> On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com> wrote: >> >> I think you made a good point, Alexandre. Would something like this read >> better: >> >> ``` >> This project has a user mailing list and an IRC channel for support. If you >> are looking for support, or if you are not sure whether the behavior that >> you are observing is expected or not, please discuss it there first. >> ``` >> >> On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com> >> wrote: >> >> >> +1. >> Ideally, the final version could still be several shorter sentences. To >> avoid needing to be a programmer to parse the deeply nested, if totally >> logical, structure. >> >> On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com> wrote: >> >> >> Hello, >> >> Jira gives the following note when opening an issue: >> >> ``` >> This project has a user mailing list and an IRC channel for support. Please >> ensure that you have discussed your problem using one of those resources >> BEFORE creating this ticket. >> ``` >> >> This can be quite intimidating for someone who has never worked with us >> before, and we don't apply this logic for ourselves, for instance I feel >> free to open JIRAs without discussing them first on IRC or dev@l.a.o. Given >> that we are not seeing much irrelevant traffic on JIRA, I'd like to soften >> the message to something like below: >> >> ``` >> If you are looking for support, or if you are not sure whether the behavior >> that you are observing is expected or not, please discuss your problem on >> the user mailing-list instead before creating a ticket. >> ``` >> >> What do you think? >> >> -- >> Adrien >> >> >> >> >> -- >> Adrien >> >> >> >> >> -- >> Adrien >> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org >> For additional commands, e-mail: dev-h...@lucene.apache.org >> >> > > > -- > Adrien > > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org For additional commands, e-mail: dev-h...@lucene.apache.org
