Hmm. How is this? It is a single longer sentence, but essentially a string of simple ones.
If you want help or have a feature idea, please ask on the mailing list or IRC channel before submitting a Jira issue. wunder Walter Underwood wun...@wunderwood.org http://observer.wunderwood.org/ (my blog) > On Sep 22, 2021, at 9:18 AM, Adrien Grand <jpou...@gmail.com> wrote: > > Greg, I understand and agree with the intent, but I also would like to keep > this as short as possible since the screen to create a new issue in JIRA is > already quite intimidating with all its text boxes, and the current version > is already taking two lines even though it's short. Maybe this is the sort of > thing that we could try to better emphasize in our project's README? > > On Wed, Sep 22, 2021 at 6:07 PM Walter Underwood <wun...@wunderwood.org > <mailto:wun...@wunderwood.org>> wrote: > Two excellent points. So it could be: > > Are you looking for support for Lucene? Have you seen unexpected behavior? > Have an idea for a new feature or improvement? Please ask for help on the > Lucene user mailing list or the IRC channel. If it is a new problem or idea, > then you can submit a Jira issue. > > wunder > Walter Underwood > wun...@wunderwood.org <mailto:wun...@wunderwood.org> > http://observer.wunderwood.org/ <http://observer.wunderwood.org/> (my blog) > >> On Sep 22, 2021, at 6:38 AM, Greg Miller <gsmil...@gmail.com >> <mailto:gsmil...@gmail.com>> wrote: >> >> Love this idea! >> >> I wonder if there's a way to make the messaging clear that ideas for >> new features/improvements are also always welcome? When I read the >> current language, I interpret it as bug reporting. Maybe adding a >> leading sentence would help? >> >> ``` >> Bug reports, improvements and new feature ideas are always welcome! >> Please note, this project has a user mailing list and an IRC channel >> for support. If you are looking for support, or if you are not sure >> whether the behavior that you are observing is expected or not, please >> discuss it there first. >> ``` >> >> Cheers, >> -Greg >> >> On Wed, Sep 22, 2021 at 5:35 AM Adrien Grand <jpou...@gmail.com >> <mailto:jpou...@gmail.com>> wrote: >>> >>> Hi Walter, >>> >>> Though it doesn't invalidate your comment, I was considering changing the >>> message only for the Lucene JIRA, at least for now. >>> >>> On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood <wun...@wunderwood.org >>> <mailto:wun...@wunderwood.org>> wrote: >>>> >>>> Here is one with shorter, less complex sentences and clear calls to action. >>>> >>>> Are you looking for support for Solr? Have you seen unexpected behavior? >>>> Please ask for help on the Solr user mailing list or the IRC channel. If >>>> it is a new problem, then you can submit a Jira issue. >>>> >>>> wunder >>>> Walter Underwood >>>> wun...@wunderwood.org <mailto:wun...@wunderwood.org> >>>> http://observer.wunderwood.org/ <http://observer.wunderwood.org/> (my >>>> blog) >>>> >>>> On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com >>>> <mailto:jpou...@gmail.com>> wrote: >>>> >>>> I think you made a good point, Alexandre. Would something like this read >>>> better: >>>> >>>> ``` >>>> This project has a user mailing list and an IRC channel for support. If >>>> you are looking for support, or if you are not sure whether the behavior >>>> that you are observing is expected or not, please discuss it there first. >>>> ``` >>>> >>>> On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com >>>> <mailto:arafa...@gmail.com>> wrote: >>>>> >>>>> +1. >>>>> Ideally, the final version could still be several shorter sentences. To >>>>> avoid needing to be a programmer to parse the deeply nested, if totally >>>>> logical, structure. >>>>> >>>>> On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com >>>>> <mailto:jpou...@gmail.com>> wrote: >>>>>> >>>>>> Hello, >>>>>> >>>>>> Jira gives the following note when opening an issue: >>>>>> >>>>>> ``` >>>>>> This project has a user mailing list and an IRC channel for support. >>>>>> Please ensure that you have discussed your problem using one of those >>>>>> resources BEFORE creating this ticket. >>>>>> ``` >>>>>> >>>>>> This can be quite intimidating for someone who has never worked with us >>>>>> before, and we don't apply this logic for ourselves, for instance I feel >>>>>> free to open JIRAs without discussing them first on IRC or dev@l.a.o. >>>>>> Given that we are not seeing much irrelevant traffic on JIRA, I'd like >>>>>> to soften the message to something like below: >>>>>> >>>>>> ``` >>>>>> If you are looking for support, or if you are not sure whether the >>>>>> behavior that you are observing is expected or not, please discuss your >>>>>> problem on the user mailing-list instead before creating a ticket. >>>>>> ``` >>>>>> >>>>>> What do you think? >>>>>> >>>>>> -- >>>>>> Adrien >>>> >>>> >>>> >>>> -- >>>> Adrien >>>> >>>> >>> >>> >>> -- >>> Adrien >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org >> <mailto:dev-unsubscr...@lucene.apache.org> >> For additional commands, e-mail: dev-h...@lucene.apache.org >> <mailto:dev-h...@lucene.apache.org> >> > > > > -- > Adrien
