Two excellent points. So it could be: Are you looking for support for Lucene? Have you seen unexpected behavior? Have an idea for a new feature or improvement? Please ask for help on the Lucene user mailing list or the IRC channel. If it is a new problem or idea, then you can submit a Jira issue.
wunder Walter Underwood wun...@wunderwood.org http://observer.wunderwood.org/ (my blog) > On Sep 22, 2021, at 6:38 AM, Greg Miller <gsmil...@gmail.com> wrote: > > Love this idea! > > I wonder if there's a way to make the messaging clear that ideas for > new features/improvements are also always welcome? When I read the > current language, I interpret it as bug reporting. Maybe adding a > leading sentence would help? > > ``` > Bug reports, improvements and new feature ideas are always welcome! > Please note, this project has a user mailing list and an IRC channel > for support. If you are looking for support, or if you are not sure > whether the behavior that you are observing is expected or not, please > discuss it there first. > ``` > > Cheers, > -Greg > > On Wed, Sep 22, 2021 at 5:35 AM Adrien Grand <jpou...@gmail.com> wrote: >> >> Hi Walter, >> >> Though it doesn't invalidate your comment, I was considering changing the >> message only for the Lucene JIRA, at least for now. >> >> On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood <wun...@wunderwood.org> >> wrote: >>> >>> Here is one with shorter, less complex sentences and clear calls to action. >>> >>> Are you looking for support for Solr? Have you seen unexpected behavior? >>> Please ask for help on the Solr user mailing list or the IRC channel. If it >>> is a new problem, then you can submit a Jira issue. >>> >>> wunder >>> Walter Underwood >>> wun...@wunderwood.org >>> http://observer.wunderwood.org/ (my blog) >>> >>> On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com> wrote: >>> >>> I think you made a good point, Alexandre. Would something like this read >>> better: >>> >>> ``` >>> This project has a user mailing list and an IRC channel for support. If you >>> are looking for support, or if you are not sure whether the behavior that >>> you are observing is expected or not, please discuss it there first. >>> ``` >>> >>> On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com> >>> wrote: >>>> >>>> +1. >>>> Ideally, the final version could still be several shorter sentences. To >>>> avoid needing to be a programmer to parse the deeply nested, if totally >>>> logical, structure. >>>> >>>> On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com> wrote: >>>>> >>>>> Hello, >>>>> >>>>> Jira gives the following note when opening an issue: >>>>> >>>>> ``` >>>>> This project has a user mailing list and an IRC channel for support. >>>>> Please ensure that you have discussed your problem using one of those >>>>> resources BEFORE creating this ticket. >>>>> ``` >>>>> >>>>> This can be quite intimidating for someone who has never worked with us >>>>> before, and we don't apply this logic for ourselves, for instance I feel >>>>> free to open JIRAs without discussing them first on IRC or dev@l.a.o. >>>>> Given that we are not seeing much irrelevant traffic on JIRA, I'd like to >>>>> soften the message to something like below: >>>>> >>>>> ``` >>>>> If you are looking for support, or if you are not sure whether the >>>>> behavior that you are observing is expected or not, please discuss your >>>>> problem on the user mailing-list instead before creating a ticket. >>>>> ``` >>>>> >>>>> What do you think? >>>>> >>>>> -- >>>>> Adrien >>> >>> >>> >>> -- >>> Adrien >>> >>> >> >> >> -- >> Adrien > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@lucene.apache.org > For additional commands, e-mail: dev-h...@lucene.apache.org >
