On Wed, Nov 14, 2012 at 10:58 PM, Alexandro Colorado <j...@oooes.org> wrote:
> actually we do had faqs, many of them actually, the main issue is > mantaining such FAQs. > this remind me of a xkcd > http://xkcd.com/927/ > > On 11/14/12, Kay Schenk <kay.sch...@gmail.com> wrote: > > On Wed, Nov 14, 2012 at 3:42 PM, Rob Weir <robw...@apache.org> wrote: > > > >> This is mainly a community-relations / public outreach idea. I > >> noticed that when we do a blog post we get a lot of unrelated > >> questions, some of them quite good. So I'm thinking -- there must be > >> a lot of good questions out there. They could range from "How do > >> I..." to 'Why did you..." to "What if you did...", etc. > Here is what I would try to update: http://wiki.openoffice.org/wiki/Documentation/FAQ > >> > >> So the proposal is to use Google Moderator, like we did before for the > >> AOO 4.0 ideas, and use it to gather and rate questions. We call it > >> "Ask OpenOffice". > >> > >> After some period of time (a month?) we take the top-rated 10 (or top > >> 5?) questions and respond to them in a blog post. > >> > >> This could become a regular thing that we repeat every 6 months or so, > >> "Ask OpenOffice 2", "Ask OpenOffice 3", etc. > >> > >> Downside? We could get some awkward questions. But if such a > >> question gets into the top 10, then we should give it a serious > >> response, right? This is a challenge and an opportunity. > >> > >> What do you think? > >> > >> -Rob > >> > > > > I like this. I've thought *for a while* to cull through the Forums (still > > no time dedicated to it), and come up with some FAQ for the product. What > > you're suggesting is another alternative to this. Of course this approach > > would include questions about new features too. > > > > We really SHOULD do something like this. We have no formal FAQ near as I > > can determine. (I think we had this discussion vis a vis when is the user > > likely go to whatever source for help a few weeks ago.) The Help system > > that comes *with* the product is very good. But, it does not, and really > > can not address general installation, crash issues obviously. > > > > -- > > > ---------------------------------------------------------------------------------------- > > MzK > > > > “How wrong is it for a woman to expect the man to build the world > > she wants, rather than to create it herself?” > > > > -- Anais Nin > > > > > -- > Alexandro Colorado > PPMC Apache OpenOffice > http://es.openoffice.org > -- Alexandro Colorado Apache OpenOffice Contributor http://es.openoffice.org
