On Thu, Nov 15, 2012 at 1:13 AM, Alexandro Colorado <[email protected]> wrote: > On Wed, Nov 14, 2012 at 10:58 PM, Alexandro Colorado <[email protected]> wrote: > >> actually we do had faqs, many of them actually, the main issue is >> mantaining such FAQs. >> this remind me of a xkcd >> http://xkcd.com/927/ >> >> On 11/14/12, Kay Schenk <[email protected]> wrote: >> > On Wed, Nov 14, 2012 at 3:42 PM, Rob Weir <[email protected]> wrote: >> > >> >> This is mainly a community-relations / public outreach idea. I >> >> noticed that when we do a blog post we get a lot of unrelated >> >> questions, some of them quite good. So I'm thinking -- there must be >> >> a lot of good questions out there. They could range from "How do >> >> I..." to 'Why did you..." to "What if you did...", etc. >> > > Here is what I would try to update: > http://wiki.openoffice.org/wiki/Documentation/FAQ >
So maybe this will give us some material we can use to update the FAQ's? Some of the questions might be product/feature questions, but I'm also expecting some ones regarding project direction, like, "How does the growing popularity of tablets impact your planning?" or similar that would not traditionally be covered in FAQ's. -Rob > >> >> >> >> So the proposal is to use Google Moderator, like we did before for the >> >> AOO 4.0 ideas, and use it to gather and rate questions. We call it >> >> "Ask OpenOffice". >> >> >> >> After some period of time (a month?) we take the top-rated 10 (or top >> >> 5?) questions and respond to them in a blog post. >> >> >> >> This could become a regular thing that we repeat every 6 months or so, >> >> "Ask OpenOffice 2", "Ask OpenOffice 3", etc. >> >> >> >> Downside? We could get some awkward questions. But if such a >> >> question gets into the top 10, then we should give it a serious >> >> response, right? This is a challenge and an opportunity. >> >> >> >> What do you think? >> >> >> >> -Rob >> >> >> > >> > I like this. I've thought *for a while* to cull through the Forums (still >> > no time dedicated to it), and come up with some FAQ for the product. What >> > you're suggesting is another alternative to this. Of course this approach >> > would include questions about new features too. >> > >> > We really SHOULD do something like this. We have no formal FAQ near as I >> > can determine. (I think we had this discussion vis a vis when is the user >> > likely go to whatever source for help a few weeks ago.) The Help system >> > that comes *with* the product is very good. But, it does not, and really >> > can not address general installation, crash issues obviously. >> > >> > -- >> > >> ---------------------------------------------------------------------------------------- >> > MzK >> > >> > “How wrong is it for a woman to expect the man to build the world >> > she wants, rather than to create it herself?” >> > >> > -- Anais Nin >> > >> >> >> -- >> Alexandro Colorado >> PPMC Apache OpenOffice >> http://es.openoffice.org >> > > > > -- > Alexandro Colorado > Apache OpenOffice Contributor > http://es.openoffice.org
