On 11/15/12, Rob Weir <[email protected]> wrote: > On Thu, Nov 15, 2012 at 1:13 AM, Alexandro Colorado <[email protected]> wrote: >> On Wed, Nov 14, 2012 at 10:58 PM, Alexandro Colorado <[email protected]> >> wrote: >> >>> actually we do had faqs, many of them actually, the main issue is >>> mantaining such FAQs. >>> this remind me of a xkcd >>> http://xkcd.com/927/ >>> >>> On 11/14/12, Kay Schenk <[email protected]> wrote: >>> > On Wed, Nov 14, 2012 at 3:42 PM, Rob Weir <[email protected]> wrote: >>> > >>> >> This is mainly a community-relations / public outreach idea. I >>> >> noticed that when we do a blog post we get a lot of unrelated >>> >> questions, some of them quite good. So I'm thinking -- there must be >>> >> a lot of good questions out there. They could range from "How do >>> >> I..." to 'Why did you..." to "What if you did...", etc. >>> >> >> Here is what I would try to update: >> http://wiki.openoffice.org/wiki/Documentation/FAQ >> > > So maybe this will give us some material we can use to update the FAQ's? > > Some of the questions might be product/feature questions, but I'm also > expecting some ones regarding project direction, like, "How does the > growing popularity of tablets impact your planning?" or similar that > would not traditionally be covered in FAQ's.
This is another one: Dev FAQ:http://wiki.openoffice.org/wiki/FAQ and User FAQ: http://wiki.openoffice.org/wiki/Documentation/FAQ > -Rob > >> >>> >> >>> >> So the proposal is to use Google Moderator, like we did before for >>> >> the >>> >> AOO 4.0 ideas, and use it to gather and rate questions. We call it >>> >> "Ask OpenOffice". >>> >> >>> >> After some period of time (a month?) we take the top-rated 10 (or top >>> >> 5?) questions and respond to them in a blog post. >>> >> >>> >> This could become a regular thing that we repeat every 6 months or >>> >> so, >>> >> "Ask OpenOffice 2", "Ask OpenOffice 3", etc. >>> >> >>> >> Downside? We could get some awkward questions. But if such a >>> >> question gets into the top 10, then we should give it a serious >>> >> response, right? This is a challenge and an opportunity. >>> >> >>> >> What do you think? >>> >> >>> >> -Rob >>> >> >>> > >>> > I like this. I've thought *for a while* to cull through the Forums >>> > (still >>> > no time dedicated to it), and come up with some FAQ for the product. >>> > What >>> > you're suggesting is another alternative to this. Of course this >>> > approach >>> > would include questions about new features too. >>> > >>> > We really SHOULD do something like this. We have no formal FAQ near as >>> > I >>> > can determine. (I think we had this discussion vis a vis when is the >>> > user >>> > likely go to whatever source for help a few weeks ago.) The Help >>> > system >>> > that comes *with* the product is very good. But, it does not, and >>> > really >>> > can not address general installation, crash issues obviously. >>> > >>> > -- >>> > >>> ---------------------------------------------------------------------------------------- >>> > MzK >>> > >>> > “How wrong is it for a woman to expect the man to build the world >>> > she wants, rather than to create it herself?” >>> > >>> > -- Anais Nin >>> > >>> >>> >>> -- >>> Alexandro Colorado >>> PPMC Apache OpenOffice >>> http://es.openoffice.org >>> >> >> >> >> -- >> Alexandro Colorado >> Apache OpenOffice Contributor >> http://es.openoffice.org > -- Alexandro Colorado PPMC Apache OpenOffice http://es.openoffice.org
