>IMHO it is important to understand which users you have, because that
>gives you a better understanding what to focus on.
>
To a great extent, I don't believe it will give a better understanding on what 
to focus on, even if the results were a true reflection of the customer base.  
The same result will ensue.

We know that the customer base is split across all categories of user, but not 
necessarily what the ratios are.  All categories of user need to be supported, 
as it's a universal product.  It's not meant to be tailored for any single type 
of user.
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